Technical Project Manager Job in Acqueon

Technical Project Manager

Department: CoR Support

Location: Bangalore

About Acqueon:

Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty.

At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences.

Role Overview:

We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products.

This role is remote-first but may occasionally require on-site visits to client locations.

Key Responsibilities:

• Lead end-to-end management of Acqueon product implementation projects for enterprise clients.
• Guide and mentor a team of 2 4 implementation engineers through all project phases.
• Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines.
• Proactively identify, assess, and mitigate project risks and issues.
• Act as the primary liaison between the client, internal stakeholders, and technical teams.
• Drive internal and external communications, ensuring clarity and alignment at all project stages.
• Facilitate project status meetings, distribute meeting notes, and track action items.
• Build and maintain long-term client relationships, ensuring satisfaction post-deployment.
• Own the post-implementation relationship, advocating for the client and supporting ongoing success.

Required Qualifications & Experience:

• 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments.
• Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services.
• Ability to translate complex technical concepts into clear, actionable insights for stakeholders.
• Experience working with cross-functional, remote, and global teams including follow-the-sun support models.
• Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus.
• Strong organizational and problem-solving skills, with a track record of on-time delivery.
• Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels.
• Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project.

Preferred Experience:

• Experience working in growth-stage startups and scaling implementation/support functions.
• Background in managing Tier-1 support teams or technical escalations.
• Technical understanding of web-based applications, APIs, and enterprise software integration.
• Willingness to work in a 24/7 support model, including coordination with international clients and teams.

Key Attributes for Success:

• Proactive and self-driven, with a get-it-done attitude.
• Able to multitask and prioritize in fast-paced environments.
• Passionate about customer success and delivering impactful outcomes.
• Adaptable leadership style and cultural awareness in working with global teams.
• Calm under pressure with a strong sense of ownership and accountability.

If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.