Customer Support Job in Veenashree Kamate
Customer Support
Veenashree Kamate
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Contract
Job Summary
- Make outbound calls to the candidate and motivate them to complete job application.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled in appropriately.
- Handle inbound calls and resolve candidates queries.
- Respond to candidates queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentation as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
- Below mentioned is the requirement for Voice hiring, please respond to the email on priority.
Experience Required :
0 to 6 Years
Vacancy :
2 - 4 Hires
Skills Required :
Customer Support Executive
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