Manager, Country Operations (in) Job in Airasia

Manager, Country Operations (India)

• Location: Chennai, India
• Team: Teleport (AirAsia's logistics arm)
• Focus: Air Freight Operations, Ground Handling & 3PL Coordination

Who We Are

Teleport is reimagining logistics across Asia. Every day, we move cargo through 100+ airports fast, secure, and efficiently. Our goal? Be the go-to end-to-end delivery solutions provider in Asia. To do that, we need leaders who thrive in a fast-paced, startup-like culture.

About the Role

We're looking for a hands-on Country Operations Manager to take ownership of our air cargo operations in India. You ll lead day-to-day operational performance, work closely with Cargo Terminal Operators (CTOs), ground handling teams, customs, and 3PLs, and act as the key link between strategy and execution.

This is a dynamic, multi-disciplinary leadership role with a strong focus on process improvement, stakeholder engagement, and operational excellence.

What You'll Be Doing A Day in the Life

Operations Management

• Oversee daily air freight operations: loading, unloading, handling
• Ensure shipments (including hazardous goods) comply with all legal & safety regulations
• Conduct toolbox meetings, weekly/monthly ops reviews, and lead operational briefings
• Maintain SLA adherence for shipment movement and handover

Performance & Process Improvement

• Monitor key KPIs and operational costs (fuel, packaging, etc.)
• Drive productivity optimization through staffing, capacity, and resource planning
• Lead new initiatives to reduce CPP (cost per parcel) and enhance delivery timelines
• Analyze fleet/community budgeting and forecast volumes to scale delivery capacity

Stakeholder & Partner Engagement

• Coordinate with CTOs, airport authorities, freight forwarders, and internal departments
• Onboard and manage 3PL vendors with performance tracking
• Respond to customs-related inquiries and ensure timely, compliant declarations

Team Leadership & Training

• Resolve staff conflicts, motivate teams, and handle feedback loops
• Design and roll out training/coaching programs for ground teams and couriers
• Implement safety and compliance initiatives to maintain operational integrity

What You Need to Succeed

Must-Have Skills

• Excellent communication and interpersonal skills (English fluency required)
• Strong data accuracy and reporting skills
• Proficiency in Microsoft Office and operational software
• High attention to detail accuracy is non-negotiable
• Hands-on experience leading logistics or operations teams

Leadership Style We Value

• Willing to roll up your sleeves lead by example
• Biased for action speed > perfection
• Transparent, proactive communicator
• Goal-focused, flexible on execution
• People-first mindset we treat our team with respect and empathy

Why Join Us?

At Teleport by AirAsia, we don t just move cargo we move fast, solve hard problems, and build the future of logistics across Asia. You ll get the chance to lead meaningful projects, work with cross-functional teams, and shape the country-level operations strategy.

We embrace diversity and are proud to be an equal opportunity employer. Everyone is welcome here.

Ready to lead India's cargo ops?

Apply now and help us change how Asia delivers.