Field Response Officer Job in Alankit

Working Experience:-

• Experience in working at district/regional level in any of the Government or NGO

• Preferable if more than two years in the field with strong understanding on needs

• Freshers are also welcome if found bright for not more than 25% of positions

Roles & Responsibilities:-

• Interaction with elderly persons on helpline and support system.
• Person is required to conduct awareness camps or meetings with all departments

• Coordination and advocacy with senior citizen associations and community groups of expanding their services and supporting during abuse and rescue of needy elderly.

• Person will be required to provide physical support during abuse and rescue tickets.

• Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to HELPLINE

• Person will be required to interact and liaison with the government officials and other stakeholders to resolve challenges faced by the elderly.

• Person will be required to interact and liaison with resource persons and resource organisations that can provide services to the elderly, assess them for quality, enlist them as resource providers.

• Person will be an important link between the contact center on one-hand and elderly persons, community, NGOs, resource providers and Government officials of concerned departments on the other hand.

• Person is responsible for preparing all necessary documents related to rescue or abuses cases.

• Person is required to collect and share success stories, case studies or media clippings for monthly report documentation.

• Person is required to create awareness, strengthen youth groups and other volunteer service groups to create abuse free environment for elderly.

• The person required to contribute updating the information to knowledge bank from time to time.

• The person required to interact and guide old age home in charge and staff on standards of old age home and elderly care.

• The person required to educate the old age home staff in registering OAH to senior citizen website and updating regularly whenever needed.

• The person may identify and link with local sources to improve facilities and infrastructure at old age homes with prior permission and approval from reporting authority.

• The person required to identify elder champions and youth groups at ground level and refer them for strengthen towards elder care.

• Person required to represent the organisation during professional events.
• The person has to attend any other task assigned by the organizational reporting authority based on the project demand.

Desired Candidate Profile :-

• Excellent people skills
• Empathy
• Listening skills
• Patient and politeness with elders
• Relationship and rapport building
• Ability to liaise with various departments of Government and NGOs
• Closure orientation
• Coordination skills
• Fluency in English/Hindi and local language with excellent verbal and writing skills.