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BriefCase

Customer Relationship Executive Job in Alpha-e Barcode Solutions Pvt. Ltd.

Customer Relationship Executive

Alpha-e Barcode Solutions Pvt. Ltd. 2 weeks ago
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Job Summary

Job Title: Customer Relationship Executive (Fresher)

Experience: Fresher

Location: Rajkot, Gujarat

Vacancies: 2

Job Type: Full-Time

Job Overview:

We are seeking motivated and detail-oriented Customer Relationship Executives to join our team in Rajkot. This entry-level role focuses on managing customer relationships, providing excellent after-sales support, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

  • Monitor and strategize performance improvements based on logged calls, performance, and revenue metrics.
  • Manage and maintain customer relationships using CRM systems.
  • Communicate proactively with clients about any unforeseen delays or issues.
  • Accurately process customer tasks with timeliness and attention to detail.
  • Respond promptly to customer calls, tasks, and complaints, providing after-sales support as needed.
  • Deliver software technical support via telephone and remote/online channels.
  • Analyze and generate reports on task resolutions within defined timeframes.
  • Conduct customer follow-ups and feedback collection to improve service quality.
  • Coordinate and manage customer calls as required.
  • Review task management systems and report insights to improve processes.
  • Report daily activities and updates to the Support/Sales Manager or Team Leader.
  • Adapt to changing responsibilities based on business needs and performance.

Eligibility & Requirements:

  • Freshers with good communication and analytical skills.
  • Ability to handle customer interactions with patience and professionalism.
  • Strong organizational skills and attention to detail.
  • Willingness to learn and adapt in a fast-paced environment.

Preferred Skills:

  • Experience or familiarity with CRM systems is a plus.
  • Basic understanding of software technical support.
  • Good problem-solving and reporting skills.

Personal Attributes:

  • Positive and proactive attitude.
  • Strong interpersonal and teamwork skills.
  • Ability to work under pressure and meet deadlines.

Why Join Us?

  • Start your career in customer relationship management with hands-on experience.
  • Work in a supportive and collaborative environment based in Rajkot.
  • Opportunities for learning and growth within a dynamic organization.

Apply now to join our team as a Customer Relationship Executive and help us deliver exceptional customer experiences!
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
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