Process Trainer Job in Altisource

Job Title: Process Trainer

Location: Bengaluru

Company: Altisource (NASDAQ: ASPS)

About Us

At Altisource, we build world-class technology and services for the mortgage and real estate industries. We partner with 7 of the top 10 U.S. mortgage servicers, operate one of the top three real estate auction platforms, and manage a cooperative representing over 15% of the $1.8 trillion U.S. originations market.

If you're detail-oriented, have a passion for training, and thrive in a dynamic environment this is your chance to make an impact.

Position Summary

We re looking for a skilled and enthusiastic Learning & Development (L&D) Trainer to design and deliver high-impact training programs for our mortgage services teams. You'll play a key role in enhancing performance, improving process understanding, and supporting business goals.

This role is based in Bengaluru, and will begin in a remote capacity.

Key Responsibilities

Training Delivery & Facilitation

• Conduct engaging and effective training sessions (both live and online).
• Facilitate new hire, cross-skill, refresher, and floor support training.
• Apply adult learning principles and creative training techniques for maximum retention.

Instructional Design & Content Development

• Design customized L&D programs based on business needs.
• Collaborate with SMEs to convert expert content into learner-friendly modules (classroom, online, or blended formats).

Performance Tracking & Coaching

• Monitor trainee performance during training programs; provide developmental feedback and coaching.
• Use data analytics to identify training gaps and conduct refresher sessions as needed.

Process Management & Improvement

• Maintain training records and data as per L&D protocols.
• Drive process improvements in training delivery and program management.
• Support training-related documentation and project timelines.

Stakeholder Collaboration

• Liaise with business and L&D teams to ensure alignment on processes, scheduling, and training requirements.
• Attend and implement insights from any client-mandated training sessions.

Mentorship & Team Support

• Mentor junior trainers in facilitation, content delivery, and training methodologies.
• Participate in on-the-job training support and floor activities.

Qualifications & Skills

• Experience: Minimum 2+ years of experience in U.S. Mortgage Origination Services.
• Education: Graduate in any discipline.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Communication: Strong verbal and written communication skills.
• People Skills: Good interpersonal and team management capabilities.
• Business Acumen: Ability to analyze data, recommend process changes, and collaborate with global teams.
• Work Ethic: Strong organizational skills with the ability to meet tight deadlines and handle pressure.

What We Offer

• A collaborative and growth-oriented work environment.
• Opportunities to make a meaningful impact through training and development.
• A chance to work with one of the leading names in the mortgage and real estate industry.

Join us and be a part of transforming how homes are bought, sold, and managed.