BriefCase
BriefCase

Associate Director Client Solutions Job in Ambit Software

Associate Director Client Solutions

Ambit Software 4+ weeks ago
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Job Summary

Associate Director, Client Solutions

Location: Pune

Experience: 12 20 years

Education: BE / ME / M.Sc / MBA

Job Type: Full-Time

Role Overview

We are seeking an experienced and strategic Associate Director of Client Solutions to lead solution development and client engagement. The ideal candidate will bring a deep understanding of client needs, be adept at driving value, and excel in designing and delivering customized solutions. This role requires direct interaction with senior stakeholders, development of tailored business solutions, and seamless execution to achieve business objectives. Experience in the BFSI domain is preferred.

Key Responsibilities

  • Client Engagement & Relationship Management:
    • Serve as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with client business goals.
    • Develop and maintain long-term relationships, identifying opportunities to enhance value and expand engagement.
    • Lead client meetings, presentations, and negotiations, showcasing a deep understanding of client needs and challenges.
  • Solutioning & Strategy Development:
    • Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals, industry standards, and best practices.
    • Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions.
    • Ensure the seamless integration of solutions with the client's existing infrastructure and business processes.
  • Cross-Functional Collaboration:
    • Partner with sales, delivery, product, and technical teams to ensure that client solutions are delivered with the highest quality and efficiency.
    • Act as a liaison between clients and internal teams to resolve issues and drive continuous improvements.
  • Performance Monitoring & Reporting:
    • Track and analyze solution performance, client satisfaction, and overall business impact.
    • Provide regular updates and reports to senior management on key client engagements and business performance.
    • Develop and implement strategies to improve client retention and satisfaction.
  • Leadership & Team Development:
    • Mentor and guide team members, fostering a culture of excellence and accountability.
    • Encourage knowledge-sharing and best practices across the team.
    • Build and maintain a high-performance culture focused on client success, innovation, and continuous improvement.

    • Required Skills & Experience

    • 12-20 years of experience in client solutions, solution architecture, or business consulting.
    • Strong experience with CRM platforms (e.g., Salesforce, Dynamics, SugarCRM) preferred.
    • Proven track record in engaging senior stakeholders and driving business outcomes.
    • Strong strategic thinking, problem-solving, and business acumen.
    • Exceptional communication and presentation skills.
    • Strong leadership skills, with a focus on team development and performance.
    • Experience in solution delivery within IT services, consulting, or technology sectors.
    • PMP certification or equivalent project management certification is a plus.

    Key Attributes

    • Client-focused, with strong strategic thinking and an ability to drive results.
    • Ability to manage complex client engagements and deliver on business outcomes.
    • Exceptional leadership and team-building skills.
    • High level of accountability and ownership in achieving business objectives.
    • Ability to thrive in a fast-paced, dynamic environment.

    Qualification :
    BE / ME / M.Sc / MBA
    Experience Required :

    12 to 20 Years

    Vacancy :

    2 - 4 Hires

    Apply Now
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