BriefCase
BriefCase

Senior Executive Operations And Service Job in Bajaj Finserv Limited

Senior Executive Operations And Service

Bajaj Finserv Limited 4+ weeks ago
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Job Summary

Position: Senior Executive Operations and Service

Department: Customer Service Branch Operations

Location: Bengaluru

Experience Required: 0 2 years

Minimum Qualification: Graduate (Other relevant qualifications accepted)

Job Overview:

This position is with Bajaj Finance Ltd. We are looking for a dedicated and detail-oriented individual to manage and support branch-level operations for our Gold Loan business. The ideal candidate will ensure process adherence, operational efficiency, and customer satisfaction at the branch level.

Key Responsibilities:

  • Oversee the fulfillment of gold loan processes at the branch following lead conversion and initial data entry by marketing executives
  • Ensure adherence to internal policies, processes, and turnaround times (TATs)
  • Maintain compliance with vaulting procedures and gold storage protocols
  • Conduct gold ornament valuation and audit gold holdings as per company guidelines
  • Train new team members on gold loan processes, policies, and appraisal techniques
  • Monitor local market trends and provide regular feedback to Head Office on credit policies and operational challenges
  • Analyze branch-level data and share operational insights and best practices with other teams

Key Skills & Qualifications:

  • Graduate with 1 4 years of experience in the gold loan industry
  • Strong understanding of gold appraisal and valuation processes
  • Experience in training and mentoring staff on gold loan operations
  • Excellent interpersonal and communication skills
  • High integrity, attention to detail, and process-oriented mindset

Cultural Values Expected:

  • Work Hard Be consistent and focused on achieving targets
  • Execute with Rigor Take ownership and drive results with discipline
  • Own It Act with honesty, responsibility, and fairness in all interactions
  • Act with Integrity Uphold organizational policies and ethical standards

Qualification :
Graduate (Other relevant qualifications accepted)
Experience Required :

0 to 2 Years

Vacancy :

2 - 4 Hires

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