Software Support Executive Job in Capital Business Systems
Software Support Executive
Capital Business Systems
4+ weeks ago
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Job Summary
Job Title: Software Support Executive
Location: Gurugram
Employment Type: Full-Time
Experience Required: Fresher
Salary: 1.92 LPA
Position Overview:
We are looking for a motivated and detail-oriented Software Support Executive to join our team in Gurugram. This is an excellent opportunity for fresh graduates who are eager to begin their career in IT support and customer service.
Key Responsibilities:
- Provide first-level technical support to users for software-related queries
- Manage and resolve support tickets in a timely manner
- Troubleshoot and analyze issues related to software functionality and performance
- Escalate complex issues to the development or technical teams when necessary
- Document support interactions and solutions for future reference
- Communicate effectively with users to ensure clear understanding and resolution
Required Skills:
- Basic knowledge of SQL for querying and troubleshooting
- Understanding of software ticketing systems and support workflows
- Good problem-solving and analytical skills
- Strong verbal and written communication
- Ability to learn quickly and work in a fast-paced environment
Preferred:
- Internship or academic exposure to software support or SQL is a plus
- Familiarity with helpdesk tools like Jira, Freshdesk, or Zendesk
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