Customer Success Engineer Job in Clevertap Is Brought To You By Wizrocket, Inc.

Purpose

Responsible for responding to customer emails and driving excellent customer experience and

creating an environment for a world class support team

Key Responsibilities

• Provide escalated technical and triage support for other teams to ensure client satisfaction
• Contribute to create online support documentation which help other sub functions to manage customers
• Work closely with Engineering, Product and Customer Success teams to solve customer complaints/queries
• Help define and execute support team processes to ensure efficiency in customer satisfaction
• Leverage product expertise and technical knowledge to delight customers.

Measures of Success

• Customer Satisfaction
• First Response time
• Response Quality

Qualifications/Requirements

• Engineering degree (CS preferred)
• 1+ years programming experience (API/ Web/ Mobile)
• Excellent communication skills & strong customer focus
• Proven analytical / problem-solving ability . Provide efficient and accurate technical assistance to ensure customer satisfaction

Key Competencies

• Functional: Communication skills, empathetic, Time management
• Behavioural: Active Listening, Responsive, Open to feedback

Reporting Relationship

• Reporting to: Manager- Global Support Team
• Direct Reports: None

Why join us?

• You are a leader ready for your next challenge

• You want to work in a fast-paced, dynamic environment where your contribution matters

• You are passionate about technology and its impact on the high growth mobile marketing space
  
  

What is working at CleverTap like?

• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

• Hierarchy is a myth, merit is lauded

• Accountability and driving outcomes is the key to success

• Your career here is limited by you and nothing else

• Teamwork trumps individual success