Technical Lead, Security Operations (infrastructure) Job in Colt Technology Services Group Limited

Technical Lead, Security Operations (infrastructure)

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Job Summary

Support SOC Manager to deliver the following

  • Scope and define project requirements, as well as set customer expectations for cyber security services to Colt and its customers.
  • Maintenance and enhancement of processes and procedures
  • Manage and Mentoring team members to resolve technical issues
  • Lead design discussions/ streamlining service delivery plans /implementations
  • Serve as an operations lead and escalation point for the operations team
  • Participate on periodic Internal and customer review calls
  • Support team in tracking incidents to ensure resolution occurs within the customer SLA
  • Ensure security services, tools and platforms are adequately monitor and maintained.
  • Monitoring of and reporting on the effectiveness of our security enforcing technologies.
  • Performs incident/change/problem notification and escalation to ensure problems /request/ issues are communicated effectively and receive proper management attention
  • Regularly review and update the process/technical documents
  • Troubleshoot performance and availability issues on security devices such as firewalls IDS, IPS, UTM, Content Filtering solutions.
  • Resolution of problems through configuration changes/ re-installations / replacements
  • Enforces policies, procedures, SLA and standards defined for security device management
  • Actively participates in preventive maintenance, by documenting common problems and sharing information required for the team to be successful.
  • Documents and maintains internal procedural standards relating to support role as required.
  • Working closely with other IT team and collaborating with other IT staff
  • Coordinate with other team members for availability of capable resources
  • Proactively requests Leadership for views and opinions; using this feedback to improve personal performance
  • Review and work on service delivery improvement plan , suggest recommendations and owns delivery of agreed action plan

Experience Required :


Vacancy :

2 - 4 Hires