Senior System Administrator Job in Digital Aptech

Job Title: Senior System Administrator
Location: Kolkata
Employment Type: Full-time
Experience: 5-8 years
Salary: INR 6 - 10 LPA
Notice Period: 1-2 weeks / Immediate

Job Overview:

We are seeking a seasoned Senior IT End User Support Specialist to provide advanced technical assistance, troubleshoot complex issues, and ensure smooth IT operations. This role includes mentoring junior staff, supporting infrastructure projects, and optimizing IT system performance to enhance user productivity.

Key Responsibilities:

Technical Support:

• Provide expert-level support for hardware, software, networks, and systems across Windows, macOS, and mobile platforms
• Troubleshoot and resolve complex end-user issues involving desktops, laptops, mobile devices, and printers
• Assist with device configuration, deployment, and maintenance

System Administration:

• Manage user accounts, permissions, and security policies in Active Directory, Office 365, and enterprise applications
• Administer network devices, VPNs, and virtual environments such as VMware and Hyper-V
• Maintain system configurations and ensure compliance with company standards

Incident and Problem Management:

• Serve as escalation point for critical support issues and collaborate with IT teams to resolve incidents
• Document problems and resolutions accurately in helpdesk systems
• Identify recurring issues and implement preventive solutions

Project Involvement:

• Collaborate on IT infrastructure projects like upgrades, migrations, and hardware refreshes
• Assist in software rollouts, including testing, deployment, and user training

Mentorship and Training:

• Mentor junior support staff and foster their technical growth
• Develop and conduct training sessions on IT best practices and new systems

Required Qualifications:

• Bachelor s degree in IT, Computer Science, or related field, or equivalent experience
• 5+ years of IT support experience with a strong focus on end-user support
• Advanced knowledge of Windows, macOS, Microsoft Office 365, and enterprise apps
• Proficient in network troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Experience with Active Directory, Group Policy, and remote management tools
• Familiarity with ITIL processes for incident and problem management
• Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS) is a plus

Skills and Competencies:

• Strong problem-solving and critical thinking under pressure
• Excellent communication, able to explain technical info to non-technical users
• Ability to multitask and prioritize effectively
• Detail-oriented and organized
• Proactive in issue identification and resolution

Preferred Certifications:

• CompTIA A+, Network+, Security+
• Microsoft Certified: Modern Desktop Administrator
• ITIL Foundation
• VMware or other relevant certifications

Work Environment:

• Fast-paced office with occasional after-hours/weekend support for critical issues
• Collaborative team environment with opportunities for independent work

Benefits:

• Competitive salary with performance incentives
• Health, dental, and vision insurance
• Professional development and certification opportunities
• Retirement savings plan