Technical Project Manager - Ai Delivery Job in Exotel

Technical Project Manager - AI Delivery

Location: Bengaluru

Employment Type: Full-time

About Us

Exotel is the leading full-stack customer engagement platform and business-focused virtual telecom operator for emerging markets. Founded in 2011, Exotel powers over 50 million daily engagements across voice, video, and messaging channels. Our cloud-based solutions are trusted by over 6,000 companies in more than 60 countries including major players like Ola, Swiggy, Flipkart, GoJek, Byju s, HDFC Bank, Zomato, and Urban Company. We are a Series D company valued at $100 million, with $60 million in ARR, and we provide communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud.

About the Role

Exotel is looking for a Technical Project Manager - AI Delivery to oversee the end-to-end delivery of complex AI-driven projects. You ll be responsible for managing the complete project lifecycle from initiation to closure ensuring that all deliverables meet quality standards, customer requirements, and timelines. As the primary customer interface, you will manage expectations, resolve issues proactively, and ensure successful AI-first implementations for enterprise customers. In this role, you will also contribute technical insights, provide support to your team, and help drive continuous improvement while maintaining a customer-centric focus.

Responsibilities

• Project Planning & Execution: Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation. Track progress, ensure deliverables meet quality standards, and ensure timely delivery.
• Customer Interface: Act as the primary point of contact for customers on assigned projects. Conduct regular status meetings, manage customer expectations, and ensure that their needs are consistently met.
• Scope & Requirement Management: Work closely with customers to define and document project requirements, manage scope changes, and ensure alignment with product capabilities.
• Risk Management: Identify potential project risks, develop mitigation strategies, and ensure timely issue resolution. Escalate risks to the Lead Project Manager when necessary.
• Cross-Functional Coordination: Coordinate daily activities with delivery and engineering teams, ensuring that technical tasks align with project timelines. Facilitate smooth handovers to support engineers post-delivery.
• Reporting & Stakeholder Communication: Prepare and present regular project status reports to the Lead Project Manager and other internal stakeholders.
• Methodology Adherence: Ensure all project activities adhere to AI delivery methodologies and best practices, optimizing workflows and processes.
• Mentorship: Provide mentorship to junior project team members, fostering a high-performing, value-driven organizational culture.
• Ownership: Take ownership of business satisfaction through the tested deployment of solutions and by consistently delivering on project objectives.

What We re Looking For

• Experience: 5+ years of project management experience, preferably in software or SaaS delivery, with a proven track record of managing complex projects from initiation to closure.
• Technical Knowledge: Strong understanding of integration methods for CRMs and APIs. Familiarity with cloud systems, architecture, networking, and deployment methodologies.
• AI/ML Knowledge: Familiarity with AI/ML, NLP, or conversational AI concepts is a plus.
• Requirements Gathering: Experience in gathering and translating customer requirements into actionable business use cases.
• Customer Management: Ability to run customer meetings, manage expectations, and handle change requests effectively.
• Technical Expertise: Strong understanding of Linux, networking, databases, message queues, and caching.
• GenAI Exposure: Hands-on experience with GenAI technologies, such as prompt engineering and Large Language Models (LLM) applications.
• Soft Skills: Excellent time management, communication, and interpersonal skills. Strong organizational and problem-solving abilities.
• Customer-Centric: Proactive, customer-focused mindset, ensuring timely issue resolution and high-quality delivery.

General Skills

• Lead the implementation and testing of GenAI projects, ensuring alignment with customer requirements and business goals.
• Coordinate with pre-sales, product, and support teams to set expectations and deliver according to timelines.
• Ensure adherence to SLAs, proactively resolve delivery bottlenecks, and maintain a smooth delivery pipeline.
• Mentor junior engineers and uphold high-quality standards in all project deliverables.

Why Join Exotel?

• Innovation at Scale: Work on cutting-edge AI and communication technologies impacting millions of people daily.
• Growth & Impact: Be part of a rapidly growing company with ample opportunities for career development and personal growth.
• Collaborative Culture: Join a passionate, supportive, and high-performing team where collaboration and innovation are core values.
• Competitive Benefits: Enjoy comprehensive health insurance, mental wellness support, and a robust benefits package.

How to Apply

If you are an experienced Project Manager with a strong technical background and a passion for AI-driven solutions, we d love to hear from you. Apply Now to join the Exotel team as a Technical Project Manager - AI Delivery and play a key role in transforming customer engagement across emerging markets.