Group Account Director Job in Experience Commerce

Group Account Director

Location: Mumbai

Reporting To: Head of Growth / VP - Growth

About the Role

We re looking for a Group Account Director who can drive impact, lead with strategy, and scale business across our top-tier client portfolio. This is a senior leadership role where you'll manage 6 8 key accounts across digital marketing, creative, content, tech, and media. You're not just managing relationships you re owning outcomes.

You ll be the strategic compass for your clients and the leader who inspires, mentors, and grows high-performing account teams. From retention and expansion to profitability and innovation, you ll be responsible for steering the ship and setting the pace.

Key Responsibilities

• Lead a portfolio of 6 8 marquee clients, managing integrated mandates across digital marketing, content, tech, media, and creative.
• Own account health drive revenue growth, ensure profitability, and lead client retention and upsell strategies.
• Act as the strategic lead and trusted advisor to clients challenge thinking, elevate ideas, and push boundaries.
• Mentor and scale a team of Account Managers and Executives; groom future leaders and build succession strength.
• Collaborate cross-functionally with Creative, Tech, Media, and Production to deliver seamless, high-impact solutions.
• Lead new business pitches and upselling opportunities be the architect of growth, not just a custodian.
• Run QBRs, campaign reviews, and performance trackers with authority and insight own the room every time.
• Anticipate issues and defuse risks before they escalate keep clients confident and teams focused.

What You ll Need to Succeed

• 10 15 years of experience in digital account management/client servicing, including 2 3 years in a Group Account Director or similar leadership role.
• Proven track record in scaling accounts, leading multi-crore businesses, and consistently winning pitches.
• Strong grasp of digital strategy, content marketing, performance media, and tech solutions.
• A natural leader clients trust you, teams respect you, and you bring the best out of both.
• Commercial acumen can interpret a P&L, build growth plans, and forecast like a seasoned pro.
• Excellent written and presentation skills your decks speak for themselves (and don t need a voiceover).
• A collaborative, roll-up-your-sleeves mindset no ego, no fear of getting your hands dirty.
• Experience leading cross-functional pods (creative, media, and tech).
• You know how to build a team, not just manage one.

Why This Role Matters

This isn t a plug-and-play job. It s a chance to lead game-changing work, shape the future of brands, and grow business at scale. If you're a strategic thinker, natural leader, and passionate about driving results we want to hear from you.