Cluster Head-business Banking Job in Idfc First Bank

Job Title: Cluster Head Business Banking

Location: Ahmedabad

Business Unit: Retail Banking

Function: Business Banking

Category: Others

Job Purpose

We are seeking a seasoned and dynamic Cluster Head Business Banking to lead and scale the Business Banking vertical across multiple branches. The role focuses on strategizing, managing operations, and optimizing resources to achieve business growth and expansion targets. The ideal candidate will drive customer acquisition, deepen existing relationships, and enhance product penetration through a customer-centric, tech-enabled, and operationally efficient approach. This role is also responsible for fostering key local partnerships, strengthening internal teams, and building a high-performance culture aligned with the bank s values.

Key Responsibilities

Business Strategy & Execution

• Drive growth in Business Banking by developing and implementing strategic plans across the assigned cluster.
• Understand market dynamics and competitive landscape to provide insights and feedback to product teams.
• Lead the development and execution of sales and service strategies to meet acquisition and portfolio growth targets.

Team & Branch Leadership

• Manage a team of Branch Managers to ensure effective execution of business objectives.
• Coach, mentor, and guide branch teams to deliver best-in-class customer experiences and drive revenue generation.
• Lead recruitment, training, and performance management of on-roll and off-roll staff to ensure high-performing talent across levels.

Customer & Partner Relationship Management

• Cultivate strong relationships with individual and corporate clients to become their preferred financial partner.
• Engage with key local dealers and business influencers to increase market share.
• Promote cross-selling of banking products by establishing a strong business network.

Operational Excellence

• Ensure cost-efficient operations while leveraging technology and automation to streamline services.
• Evaluate and implement new initiatives to improve customer experience, operational efficiency, and product delivery.
• Monitor compliance with regulatory requirements and uphold high ethical and governance standards.

Cross-Functional Collaboration

• Work closely with product, operations, and other internal teams to ensure aligned and efficient service delivery.
• Share best practices and competitive intelligence with other clusters and central teams.

Leadership & Culture Building

• Instill a culture of customer centricity, innovation, digital adoption, and compliance.
• Foster employee engagement, motivation, and retention to build a strong, results-driven team.
• Champion community development and livelihood advancement initiatives within the cluster.

Managerial & Leadership Responsibilities

• Mentor senior leaders and managers to uphold the bank s core values.
• Drive digital transformation within the branch network to meet customer needs.
• Attract and retain top talent to support rapid growth.
• Ensure high levels of employee satisfaction through consistent communication, coaching, and career development.

Qualifications & Experience

Education:

• Graduate in any discipline (mandatory)
• Postgraduate degree (preferred)

Experience:

• Minimum 12+ years of relevant experience in Business Banking or related functions within the banking or financial services industry.