BriefCase
BriefCase

Quality Analyst Job in Imarque Solutions

Quality Analyst

Imarque Solutions 4+ weeks ago
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Job Summary

Position: Quality Analyst

Location: Chennai

Designation: Quality Analyst

Education: Any Graduate

Job Description

  • Call Auditing: Perform random audits on a specified number of calls daily to ensure compliance with quality standards.
  • Feedback & Improvement: Provide timely, constructive feedback to agents, highlighting areas for improvement.
  • Data Analysis: Conduct thorough data analysis to identify trends and take corrective actions to enhance process efficiency.
  • Action Plan Development: Create and implement action plans to improve overall quality scores and team performance.

Candidate Profile

Experience: 1-4 years of experience in call auditing or as a Quality Analyst in a BPO/Call Center environment.

Skills

  • Excellent communication skills (multilingual skills are a plus).
  • Strong analytical and problem-solving abilities to improve processes.

Preference: Immediate joiners are highly preferred.


Qualification :
Any Graduate
Experience Required :

1 to 4 Year

Vacancy :

2 - 4 Hires

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