Customer Service & Logistics Representative Job in Imerys Mineral (india) Pvt. Ltd.

Job Descripition:

Order process management

• Place customers' orders

• Encode order with shipment date and liaise with logistic coordinator to organize shipment

• Communicate with customer on shipment dates and adjustments

Inventory tracking for customers

• Manage consignment inventory tracking/ VMI and reconcile inventory monthly

Billing

• Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)

• Initiate approval of billing to finance department

• Input data in ERP

• Manage rebates & commissions

• Review data and correct discrepancies as needed

• Maintain customer invoice files for archive in customer files (electronic or non electronic)

• Manage and improve billing process and participate in ERP implementation as needed

Customer communication

• Be the point of contact for allocated customers on all information requests, complaints, etc.

• Directly collect information and communicate to customer when possible (e.g. shipment tracking)

• Liaise with ""complaints, samples & regulatory coordinator"" for requests requiring task allocation and follow-up with other functions (e.g. operations)

Customer requests coordination (not directly answered by Customer Service)

• Allocate tasks to the right functions

• Communicate back to Customer Service for customer information

• Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)

• Manage recurring tasks (not following request from customer), e.g. safety data sheet"

• Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)

Education and Experience requirements:

• Bachelor Degree or with Diploma specialisation Commerce/Logistics/shipping

• 5 years experience in customer service & logistics in an international environment

• Experience in or dealing with the neighboring functions of Customer Service (Sales/Sales Admin, Supply Chain & Logistics, Production, Finance) is an advantage in understanding and engaging them relevantly

• Deep knowledge of customer journey improvement to drive customer centricity

and