Associate - Logistics Operations Job in Laundryheap Limited

Position: Associate - Logistics Operations

Department: Logistics & Linen Operations
Location: Bengaluru
Employment Type: Full-Time

About Laundryheap:

Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours.

Role Overview:

As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction.

What You ll Do:

1. Operations & Route Management:

• Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time.
• Provide real-time support to drivers via chat, calls, or internal platforms.
• Optimize route plans for maximum efficiency and minimal delays.
• Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies.

2. Driver Support & Performance:

• Address inbound driver queries related to payments, schedules, feedback, and general support.
• Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed.
• Ensure adequate driver coverage across multiple time zones to meet live operational demand.

3. Operations & Project Support:

• Contribute to team goals by supporting or initiating projects aimed at streamlining operations.
• Maintain internal documentation and knowledge bases to ensure up-to-date resources.
• Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met.
• Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations.

Required Skills & Experience:

• Education: Bachelor s degree or equivalent.
• Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus).
• Skills: Strong communication skills, both verbal and written.
• Ability to handle high-pressure, fast-paced environments with poise.
• Experience with driver or agent onboarding (calls/video) and live operational support.
• Proficient in email, chat support tools, and Google Sheets/MS Excel.
• Flexibility to work night or rotational shifts.
• Strong stakeholder management skills.
• A proactive, solution-oriented mindset with a focus on empathy.

Preferred Skills:

• Experience in international support chat (US/EU region preferred).
• Background in startups, logistics, or last-mile delivery operations.
• Familiarity with live route planning tools and CRM systems.
• Analytical mindset with an ability to interpret operational data.

Why You Should Join Us:

• Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations.
• Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement.
• Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities.