Crm Executive - Ho Job in Linc Limited

Job Title: CRM Executive

Location: Kolkata

Employment Type: Full-Time

Experience: 1 3 years

Qualification: Graduation & Above

Preferred Industries: Stationery, FMCG

About the Role

We are looking for a proactive and detail-oriented CRM Executive who excels in active listening, clear communication, and relationship building. The ideal candidate will be patient, solution-driven, and adept at managing customer relationships to enhance engagement, retention, and overall satisfaction.

Key Responsibilities

• Develop and implement effective CRM strategies aimed at increasing customer engagement and loyalty.
• Manage and maintain the company s CRM system, ensuring timely data entry, data cleansing, and segmentation.
• Analyze customer data and behavior to identify trends, insights, and opportunities for business improvement.
• Design and execute targeted marketing campaigns and communications to boost customer retention and upselling.
• Collaborate closely with sales, marketing, and other departments to ensure CRM initiatives align with overall business objectives.
• Ensure the accuracy and completeness of customer data within the CRM system.
• Conduct customer surveys and gather feedback to improve customer experience and satisfaction levels.
• Monitor and analyze customer interactions across various channels including email, social media, and chatbots.

Key Skills & Competencies

• Excellent communication skills clear, concise, and empathetic.
• Strong relationship-building and problem-solving abilities.
• Proficiency in CRM software and data management.
• Analytical mindset with the ability to interpret customer data for actionable insights.
• Ability to work collaboratively in a cross-functional environment.
• Patience and customer-centric attitude.