Customer Service Team Lead Job in Mouser Electronics
Customer Service Team Lead
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance. Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives, and pursues business opportunities beyond customer requests. Sets and tracks goals. Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements with regard to processing international orders. Expands product knowledge utilizing all available sources. SKILLS & CERTIFICATIONS Bilingual fluent verbal and written in local language and English. Additional languages may be required. Proficient typing and math skills including currency conversions and profit margins. Professional writing and presentation skills. PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook and other software. Internet savvy and familiarity with E-Commerce. EDUCATION & EXPERIENCE Bachelor s Degree in any field, or m inimum of 3 years prior work experience that is relevant to the team you will supervise. Including: Internal candidates: Minimum 1 full year as a highly performing Lead/Coordinator a total of 2 years as a highly performing Mouser employee. External candidates: Minimum 2 years as a supervisor or a higher-level management position.
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