Associate - System Administration Job in Mpokket Financial Services Private Limited

Job Title: Associate System Administration

Location: Bangalore

Department: IT

Employment Type: Full-time

Experience Required: 2 4 years

Job Overview

We are looking for a skilled and proactive Associate System Administration (L2 Support) to join our IT team. This role involves assembling and installing desktops/laptops, maintaining systems with regular upgrades and security patches, and ensuring that all hardware and software operate smoothly and securely. You ll be responsible for delivering high-quality IT support to ensure business continuity and system reliability.

As a System Administrator, you will work closely with users, network devices, and support tools to help maintain a robust and secure IT infrastructure.

Key Responsibilities

• Assemble, install, configure, and maintain desktops, laptops, printers, and peripherals.
• Provide L2 support and troubleshooting for system and network issues.
• Perform remote troubleshooting and guide users through step-by-step solutions.
• Ensure operating systems (Windows, Linux/Ubuntu, macOS) are properly maintained and updated.
• Support enterprise software installations and help users work efficiently with tools and applications.
• Handle inventory management of hardware, software, and licenses including allocation and record-keeping.
• Ensure all systems are secure from external threats and aligned with network security practices.
• Install and maintain network hardware, including routers, switches, firewalls, UTMs, and server hardware.
• Maintain knowledge of dynamic/static routing, ACLs, OSI model, IP subnetting, and RAID configurations.
• Monitor and ensure the performance and uptime of all systems across the organization.
• Maintain documentation and manage the ticketing system to track issues, resolutions, and follow-ups.
• Collaborate with cross-functional teams to support business operations and IT initiatives.
• Maintain data using Microsoft Excel or Google Sheets for tracking and reporting.

Required Skills & Qualifications

• 2 4 years of hands-on experience in System Administration, Desktop Support, or Technical Support roles.
• Experience working with Windows, Linux/Ubuntu, and macOS environments.
• Solid understanding of computer hardware, server architecture, RAID, and storage solutions.
• Knowledge of network devices, ACLs, OSI model, IP addressing, routing, and firewalls.
• Familiarity with office automation tools and troubleshooting of printers, scanners, and related devices.
• Strong understanding of antivirus tools, endpoint protection, and overall IT security practices.
• Ability to manage and resolve support tickets with detailed documentation.
• Excellent problem-solving, multitasking, and customer-service skills.

Preferred Certifications

• CompTIA A+ or CompTIA N+
• ITIL Foundation or similar certification

This is a fantastic opportunity for an IT professional to work in a fast-paced, dynamic environment where you can make a real impact by ensuring seamless IT operations.