Ai Agent Engineer Job in Observe.ai Networks Private Limited

AI Agent Engineer

Location: Bengaluru

About Us: Observe.AI

Observe.AI is the leading AI agent platform for customer experience. We enable enterprises to deploy AI agents that automate customer interactions, delivering natural conversations with predictable outcomes. Our platform combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. We also empower teams to guide and augment human agents with AI copilots, while analyzing 100% of interactions for insights, coaching, and quality management.

Leading companies like DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all channels.

Why Join Us?

We re looking for an AI Agent Engineer to take the lead in building and deploying enterprise-grade Voice, Chat AI agents, and AI Copilot solutions. This role is hands-on, customer-facing, and crucial for bringing AI solutions to life from design and integration to deployment and optimization.

As an AI Agent Engineer, you'll **own the end-to-end lifecycle of AI agents**: from building and integrating them to testing, deploying, and tuning performance to meet client requirements.

What You ll Be Doing:

• AI Agent Development & Deployment: Take full ownership of building and deploying AI agents, including designing prompts, workflows, integrations, telephony setup, and evaluation forms.
• Client Engagement & Demos: Lead weekly client demos, showcase progress, gather feedback, and act as the primary technical contact once the solution is defined.
• Systems Integration: Configure and integrate APIs, handle data mappings, manage authentication, error handling, and connect AI agents to CRMs, databases, or knowledge systems.
• Telephony Integration: Set up and optimize SIP/CCaaS/PSTN routing, configure fallbacks, pass metadata, and troubleshoot call quality issues.
• Optimization & Iteration: Continuously monitor agent performance, refine prompts, conduct iterative tests, and ensure agents meet automation and containment targets.
• Strategic Consultation: Translate customer requirements into actionable solutions, while working consultatively to unblock challenges related to security, connectivity, or knowledge ingestion.
• Collaboration with Engineering: Work alongside the product and engineering teams for deeper technical fixes and platform improvements, while leading client delivery independently.

What You ll Bring to the Role:

• 3+ years of experience in conversational AI, ML engineering, or system integration, with hands-on delivery of AI/LLM-based solutions.
• Strong expertise in prompt engineering, workflow building, API integration, and telephony systems (SIP, Twilio, Amazon Connect, etc.).
• Familiarity with Large Language Models (GPT, Claude, Gemini) and orchestration frameworks like LangChain and LlamaIndex.
• Solid ML knowledge in areas such as embeddings, retrieval-augmented generation (RAG), evaluation frameworks, and fine-tuning models for optimal performance.
• Proficiency in programming languages such as Python, JavaScript, or similar.
• Customer-facing experience, with the ability to lead deep technical discussions and conduct weekly project demos.
• A strong problem-solving mindset, with the ability to find workarounds, unblock integrations, and adapt to unique customer ecosystems.
• Bachelor s degree in Computer Science, Engineering, or a related technical field.
• Experience with Integration Platform-as-a-Service (iPaaS) providers such as n8n, Zapier, or similar, and a strong understanding of API integrations and data flow management.
• Extensive hands-on experience with telephony integrations, including protocols like SIP, PSTN, and other telephony technologies.

Perks & Benefits:

• Medical Insurance: Comprehensive medical coverage and free online doctor consultations.
• Generous Leave Policies: Annual privilege and sick leave (as per Karnataka S&E Act), national and festive holidays, plus parental leave.
• Learning & Development Fund: Support for continuous learning and professional development.
• Fun Team Culture: Regular fun events to foster a collaborative and engaging work environment.
• Flexible Benefit Plans: Tax-saving benefits (meal cards, PF, etc.) and other flexible benefit options.