Infrastructure Security Leader Job in Observe.ai Networks Private Limited

Infrastructure Security Leader

Location: Bengaluru

About Us: Observe.AI

Observe.AI is the leading AI-powered platform for customer experience, enabling enterprises to automate customer interactions using AI agents. Our platform ensures natural conversations, delivering predictable outcomes, and is trusted by top companies like DoorDash, Affordable Care, Signify Health, and Verida. Observe.AI blends advanced speech understanding, workflow automation, and enterprise-grade governance to deliver end-to-end AI solutions that optimize both human and AI interactions, providing insights for coaching and quality management.

Why Join Us?

At Observe.AI, we re on a mission to transform customer experiences through AI. As a founding member of our Infrastructure/Cloud Security team, you will have the opportunity to shape and design cloud security from the ground up for a platform trusted by over 80 million users. Reporting directly to the VP of Information Security, you will drive a defense-in-depth approach across infrastructure, IAM, and networks. This is a unique, zero-to-one role where you ll define security strategy, mentor the team, and make a long-lasting impact in a fast-growing AI company.

What You ll Be Doing:

• Security Strategy Development: Design and document security policies, reference architectures, design patterns, and roadmaps to protect our platform.
• Secure Access & Network Design: Lead efforts to design secure access controls and networks for production environments.
• Cross-Department Leadership: Collaborate with Corporate IT to implement security measures within the corporate environment.
• Defense-in-Depth: Implement network segmentation, firewall configurations, VPNs, and deep packet inspection to minimize impact from security incidents.
• AWS Infrastructure Security: Re-architect AWS infrastructure to enhance security, ensuring that networks, VPCs, and security configurations are optimized.
• Vulnerability Management: Identify tools and technologies to scan networks, OS, and infrastructure for vulnerabilities, and work with SRE teams to remediate identified risks.
• Security Compliance: Represent Infrastructure Security in PCI, SOC, ISO, HITRUST, and other regulatory audits, ensuring compliance.
• Collaborative Design: Partner with engineering teams and architects to ensure infrastructure designs meet both business and security requirements.
• Stakeholder Collaboration: Work with other teams to integrate up-to-date security features and infrastructure designs across the organization.

What You ll Bring to the Role:

• 9+ years of experience in Software Engineering, Network Security, and AWS Security.
• Proven track record in designing and implementing secure Cloud Infrastructure, Network Security, and Corporate IT Security.
• Experience at a SaaS product company with hands-on knowledge of cloud security.
• Leadership experience in managing Infrastructure Security teams or Security-Focused SRE teams.
• Strong understanding of network designs, protocols, and certifications like CCNA (or similar).
• Ability to handle multiple, high-priority projects simultaneously while maintaining focus and quality.
• Comfort with working off-hours to handle security incidents in a dynamic, fast-paced environment.
• First-hand experience with major cloud providers, specifically AWS.
• Deep understanding of large-scale systems and N-tier architectures.
• Excellent communication skills, able to effectively influence and collaborate with stakeholders across the organization.

Perks & Benefits:

• Medical Insurance: Comprehensive options, including free online doctor consultations.
• Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, along with generous national, festive, and parental leave.
• Learning & Development: Access to a fund that supports continuous learning and professional growth.
• Flexible Benefits: Tax exemptions for meals, PF, etc., along with other flexible benefit plans.
• Team Culture: Fun events to foster collaboration and culture across the organization.