Software Development Engineer Iii Job in Observe.ai Networks Private Limited

Software Development Engineer III

Location: Bengaluru

About Us: Observe.AI

Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management.

Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels.

Why Join Us?

At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences.

You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you.

What You ll Be Doing:

• AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service.
• Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle.
• Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps.
• Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects.
• Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues.
• Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information.
• Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability.
• Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently.
• Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle.
• Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges.

What You ll Bring to the Role:

• 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions.
• Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar.
• Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra).
• In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc.
• Understanding of popular caching tools such as Ehcache, Memcache, Redis.
• A customer-first mindset with the ability to adapt quickly in a fast-paced environment.
• Strong problem-solving skills and the ability to think and communicate from first principles.
• Open-mindedness to learning new technologies and staying current with industry trends.

Perks & Benefits:

• Medical Insurance: Comprehensive medical coverage with free online doctor consultations.
• Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave.
• Learning & Development: A dedicated fund for continuous learning and professional development.
• Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans.
• Team Culture: Regular fun events to promote collaboration and build company culture.