Ecommerce Operations Manager Job in Orra Fine Jewellery

Position: Ecommerce Operations Manager

Location: Mumbai, India

Job Overview:

We are seeking a detail-oriented and tech-savvy Ecommerce Operations Manager to oversee the daily operations and performance of our online store. The ideal candidate will have hands-on experience with Magento 2.2, strong coordination skills, and the ability to drive ecommerce strategies across platforms while ensuring a seamless customer experience.

Key Responsibilities:

• Oversee the end-to-end operations of the company website, built on Magento 2.2, ensuring continuous functionality and performance
• Manage website updates, including the addition of new product collections and feature enhancements in collaboration with tech and design teams
• Coordinate daily with the external tech agency to troubleshoot and implement website improvements
• Lead SEO initiatives, UI/UX enhancements, and site optimization strategies to increase traffic and conversions
• Plan and execute promotional campaigns and ensure they are accurately reflected on the website within specified timelines
• Ensure smooth customer service operations by resolving customer queries and complaints promptly
• Collaborate with internal departments such as merchandising, supply chain, and retail to support seamless order fulfillment and delivery
• Maintain and update product listings and stock data on the website and across marketplace platforms
• Manage online photoshoots and product data including measurements, descriptions, and imagery
• Generate and analyze performance reports, including weekly/monthly sales, sell-through rates, offer code effectiveness, and inventory status
• Oversee relationships with payment gateway partners to ensure secure and efficient transactions
• Monitor marketplace accounts, track stock levels, and update inventory across platforms
• Handle the end-to-end customer complaint resolution process daily

Qualifications & Requirements:

• Proven experience in ecommerce operations management
• Strong knowledge and working experience with Magento 2.2
• Familiarity with website management, SEO strategies, UI/UX best practices, and ecommerce marketing tools
• Excellent coordination and communication skills to manage cross-functional teams and third-party vendors
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Experience in managing photoshoots and product data entry is a plus