Order Management Executive Job in Practo Technologies Pvt. Ltd.

Detailed Job Description with key expectations from the role:

Regional Manager :End to End ownership of medicine orders and Diagnostic test. Tracking the order movement on each stage, Ensure timely delivery of medicines and reports, Coordinate with vendors to close orders.

Customer Satisfaction:To Ensure a seamless experience for customers coming on platform, Train regional SPOCs and stores to follow the process.

Customer Communication :To communicate with customers on Call/Chat whenever required to inform possible changes in order, Resolving issues etc.

Relationship Management :Maintain strong relation with the Vendors and Stores to get the things done on time, Train them for new and existing processes.

Product :Candidate should be a quick learner, Understand the complete product and tools, Should be able to coordinate with multiple teams like Product, Engineering to deep dive into tech issues and resolve them.

Analytics :Candidate is expected to be good in numbers, Analyze trends and issues with data and make plans to improve/resolve them.

Note: Candidate should be able to work for 6 days in a week(8 hrs/day) and male candidate is preferable.