Leader Of It Operations Job in Redaptive
Leader Of It Operations
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Leader of IT Operations
Location: Pune | Employment Type: Full-Time
About Redaptive
Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact.
Position Summary
Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results.
Key Responsibilities
IT Operations & ITSM
- Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities.
- Implement comprehensive ITIL practices including change, configuration, release, and incident management.
- Lead IT delivery teams in Pune using Agile delivery frameworks.
- Manage the vendor ecosystem, ensuring performance accountability and SLA adherence.
Enterprise Systems & Automation
- Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot.
- Drive system adoption through training, playbooks, and enablement programs.
- Collaborate with business operations to implement automation projects.
Cybersecurity & Compliance
- Implement and monitor cybersecurity controls and incident response protocols.
- Ensure adherence to regulatory compliance and data protection requirements.
Required Skills & Experience
- 12+ years of progressive IT leadership experience with multi-national teams.
- Deep expertise in ITIL v4 methodologies and Agile delivery.
- Strong experience with Salesforce, NetSuite, and HubSpot.
- Proven ability to translate corporate strategy into operational execution.
- ITIL Certification (Foundation minimum, Expert/Master preferred).
Perks & Benefits
- Financial: Competitive pay, performance bonuses, and equity participation.
- Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program.
- Flexibility: Hybrid work model, generous PTO, and family-first policies.
- Growth: Access to continuous learning programs and certifications.
