Associate, Product Support Job in S&p Global

Job Title: Product Support Associate

Grade Level: 07

About the Team:

S&P Global s Private Markets segment equips private equity and venture capital firms with cutting-edge tools to efficiently manage their data and enhance internal analytics and insights. Whether it s portfolio analytics, valuations, investor reporting, or real-time visibility into asset performance, our team operates at the forefront of innovation in the FinTech space.

Role Overview:

In this role, you will play a key part in supporting the iLEVEL platform, gaining hands-on experience with advanced financial technology solutions. You will develop expertise in private market products and become a valued member of the iLEVEL Support Team, working closely with mentors, peers, and cross-functional teams to enhance your professional growth and make a meaningful impact.

What s in it for you:

As a member of the Private Markets team, you will gain in-depth knowledge of our product suite, including iLevel and Qval, enabling you to provide exceptional client support and training. This role offers the opportunity to collaborate with colleagues across global teams and contribute to delivering best-in-class solutions to our clients.

Key Responsibilities:

• Develop in-depth expertise in iLEVEL and QVal products.
• Deliver exceptional client service by providing timely and effective solutions to client queries related to application support.
• Troubleshoot and resolve technical issues efficiently, escalating to internal teams when necessary and ensuring thorough documentation of issues and resolutions.
• Manage and monitor incoming client queries across multiple support channels, prioritizing and addressing requests effectively.
• Maintain comprehensive records of client communications within the internal CRM system.
• Collaborate regularly with senior managers and work closely with teams across various business functions and regions.
• Proactively direct clients to Account Managers or appropriate training resources to maximize product adoption and usage.

Qualifications & Skills:

• Strong aptitude for learning new technologies and financial products.
• Quick learner who can apply new knowledge seamlessly while managing existing responsibilities.
• 1 to 3 years of experience in a client-facing role is advantageous.
• Bachelor s degree along with a Master s degree preferred (BE/BTech/BCom/BBA/BBM plus MBA).
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to handle complex issues comfortably.
• Knowledge of REST APIs is a plus.
• Proficiency in Excel and a solid understanding of financial markets and securities.

About S&P Global Market Intelligence:

At S&P Global Market Intelligence, a division of S&P Global, we understand the value of accurate, deep, and actionable information. Our team of experts delivers unmatched insights and leading-edge data and technology solutions, empowering clients to gain broader perspectives, operate with confidence, and make decisions with conviction.