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Associate, Technical Application Support Job in S&p Global

Associate, Technical Application Support

S&p Global 4+ weeks ago
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Job Summary

Associate, Technical Application Support (Customer Excellence Analyst)

Location: Gurgaon, India

Department: Operations Group

Grade Level: 07

Job ID: 315830

Company: S&P Global Market Intelligence

Overview

As a Customer Excellence Analyst on the KY3P platform support team, you ll serve as a critical liaison between clients and S&P Global s internal operations. You'll support onboarding, training, issue resolution, and product adoption for major financial institutions using KY3P a platform that simplifies third-party risk management and due diligence.

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Key Responsibilities

  • Act as the main point of contact during client onboarding and beyond.
  • Ensure excellent customer service by resolving issues, answering queries, and meeting SLAs.
  • Deliver training sessions and product demonstrations to promote platform engagement.
  • Analyze client feedback and collaborate with internal teams to improve platform experience.
  • Support data validation and integrity checks in coordination with business partners.
  • Track and escalate bugs, feature requests, and product enhancement ideas.
  • Stay current on regulatory trends and how they impact platform usage.
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Qualifications

  • Education: Bachelor s degree (any field).
  • Experience: 0 2 years (client service experience preferred).
  • Strong communication skills with a client-focused mindset.
  • Ability to multitask and collaborate across departments.
  • Analytical mindset and a willingness to learn product and industry knowledge.
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What You ll Gain

  • Experience supporting global banks and major financial clients.
  • Hands-on training on industry platforms, regulations, and client management.
  • Access to internal development programs and a strong career growth trajectory.
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Benefits & Culture at S&P Global

  • Health & wellness coverage
  • Flexible time off and family-friendly policies
  • Learning & development resources
  • Competitive compensation and long-term financial planning tools
  • A global, diverse team built on values of Integrity, Discovery, and Partnership

Qualification :
Bachelors degree (any field).
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

Apply Now
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