Sr Application Specialist Job in S&p Global

Job Summary: Senior Application Specialist

Location: Gurgaon, India

Grade Level: 10

Department: Operations Group

Company: S&P Global Market Intelligence

Overview:

As a Senior Application Specialist, you will play a pivotal role in delivering expert-level application support for thinkFolio, S&P Global s portfolio management software. You will be the primary liaison for troubleshooting and resolving client issues, maintaining service excellence, and contributing to documentation and process improvements. This role offers extensive cross-functional collaboration and interaction with global clients in the banking, asset management, and hedge fund industries.

Key Responsibilities:

• Serve as a product expert for thinkFolio, offering technical and functional support to clients.
• Troubleshoot and resolve complex client issues efficiently, escalating when necessary.
• Manage incoming support requests, ensuring SLAs are met while maintaining clear communication.
• Document client issues, resolutions, and communication using internal support systems.
• Collaborate with global teams across business lines and senior management for knowledge sharing and resolution tracking.
• Contribute to the creation and maintenance of user manuals, troubleshooting guides, and knowledge base content.

What You Bring:

• Education: Bachelor s degree in Computer Science, Information Technology, or related field.
• Experience: 5+ years in enterprise software support; experience in financial services or investment systems is preferred.
• Technical Skills: Proficiency in SQL, scripting languages, and data analysis tools.
• Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to multitask and prioritize under pressure.
• Mindset: Customer-first attitude with an aptitude for learning new financial technologies and sharing knowledge.

What s In It for You:

• Accelerated growth through exposure to enterprise software used by global financial institutions.
• Cross-regional collaboration and learning opportunities in a high-impact environment.
• Access to continuous learning, competitive compensation, wellness programs, and family-friendly benefits.
• The chance to be part of a global, inclusive organization driven by Integrity, Discovery, and Partnership.

About S&P Global Market Intelligence:

A division of S&P Global, we provide essential data, insights, and technology that enable clients to make confident decisions. We empower businesses to track markets, manage risk, and identify opportunities in a fast-changing global environment.