International Voice Process Job in Sharaa Info Developers Pvt Ltd

Job Title: International Voice Process Associate

Job Overview:

We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

Roles & Responsibilities of International voice Process Associate | Roles and Responsibilities of Voice Process:

Customer Support:

Handle inbound and outbound calls from customers across different countries.

Address customer inquiries, concerns, and provide accurate information.

Language Proficiency:

Demonstrate proficiency in multiple languages to cater to our diverse international customer base.

Effectively communicate with customers in their preferred language.

Issue Resolution:

Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.

Escalate complex issues to the appropriate teams for further assistance.

Cultural Sensitivity:

Exhibit cultural awareness and sensitivity when interacting with customers from various regions.

Adapt communication style to align with cultural expectations.

Documentation:

Maintain accurate and detailed records of customer interactions in the CRM system.

Document relevant information to facilitate efficient issue resolution and future reference.

Product Knowledge:

Acquire and maintain comprehensive knowledge of our products and services.

Effectively communicate product features and benefits to customers.

Time Management:

Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries.

Work in shifts to accommodate different time zones.

Collaboration:

Collaborate with cross-functional teams to address customer issues that may require input from different departments.

Provide feedback to improve overall customer satisfaction.