Customer Delight Job in Simplilearn Solutions
Customer Delight
Simplilearn Solutions
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers. Resolve product-related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Work independently and efficiently to meet defined SLA. Responsible for meeting productivity matrices and quality standards as per defined quality norms. Experience of 2 - 3 years in voice or non-voice process. Should be willing to work in rotational shifts - 24/7 (rotational week off). Excellent communication skills (verbal & written) with a flair for problem-solving. Able to drive customer centricity in the team.
Job Description
Desired skills
Experience Required :
2 to 3 Years
Vacancy :
2 - 4 Hires
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