Technical Support Specialist (us & Canada Market) job

Technical Support Specialist (us & Canada Market)

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Job Summary Posted on -October 15, 2021

Positions:Technical SupportSpecialist
Department/Group: Support

Location: Remote Work/ Anywhere in India

Experience: 2-3 years minimum
Level/Salary Range: INR 6 to 7 Lacs p.a

Shift Time: 6pm to 3am IST

JOB SUMMARY:

We are a product based company, on a mission to capitalize on the evolution of new technologies and the newopportunities they present.
We develop cutting-edge software solutions for the service industry and are working onsome exciting projects that we believe have the power to fundamentally change and enhance the systems usedby businesses every day.
Our Goal is to create a smart, adaptable, driven cohort of employees who want to grow, learn, innovate, dreamand build some really cool things. If this sounds like you, then keep reading.
You are passionate about technology, a professional who believes in helping customers solve problems.
You have unquestionable integrity and drive, you are detail oriented and are willing to roll up your sleeves, want tofiddle, and figure out how things work?Do you like taking initiative?You are capable of training, know technicalarchitecture and product configuration.You get excited by challenging situations both technically and in a start-up environment.
The TSS will provide subject matter expert contribution and influence the solutionsdevelopment efforts.
You will excel in new environments and challenges where innovation and creativity areencouraged.


ROLE AND RESPONSIBILITIES:

Efficiently understand and be able to escalate complex technical issues to engineering staff
Advanced technical knowledge of mobile and web applications
Ability to update technical documents
Train customers on how to install and use the company s products via web conferencing
Support sales with after-sale customer support, including sending relevant documentation and informationto customers, ensuring that the product implementation is progressing according to the schedule, etc.
Knowledge of support ticketing tools such as Jira and Confluence for documenting.
Provide technical support to customers via phone and email
Solve technical issues with company s products by using available resources
Accurately process and record support and training interactions
Enjoys working in a technically challenging environment that allows you to show your creativity andproblem-solving abilities
Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the abilityto provide rapid solutions to complex problems.
Experience working directly with the user/customer base, with an ability to have a positive impact on activitiesfrom a distance.
Rapidly learn Field service management and ERP system space
Understand product integrations
Maintain strong customer relationship
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Experience working in a start-up environment
Experience in technical support, software industry A MUST and experience doing remote support
Proven analytical and problem-solving abilities and adaptability, attention to details and organizationalskills
Knowledge of ERP system
Knowledge of MS SQL
Knowledge of database structure
Knowledge of JIRA service desk or similar software
Good knowledge of creating a knowledge base using various visual tool
At a minimum holds a bachelor s degree in MIS with accounting, or a related field of study, with at least 2-3 years of application support experience
Must have advanced knowledge of accounting and or accounting software and Payroll software
Must have strong verbal and written English skills (Customers mostly located in theUS and Canada)

PREFERRED SKILLSKnowledge of ERP software, Payroll and Accounting software

Interested Candidates are requested to send us their resume [email protected] call us on9023404909. Also, you may please refer to your friends/colleagues. Wish you all the best.

Experience Required :

2 to 3 Years

Vacancy :

2 - 4 Hires

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