Application Support Engineer I Job in Tekion

Application Support Engineer I

Location: Bangalore
Experience: Up to 2+ Years

About Tekion

Tekion is revolutionizing the automotive industry with the first cloud-native automotive platform, transforming an ecosystem that hasn t seen major innovation in over 50 years. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, dealerships, consumers, and partners through one seamless platform. Leveraging big data, AI, and machine learning, Tekion delivers the best automotive retail experiences across North America, Asia, and Europe.

Role Overview

We are looking for an enthusiastic Application Support Engineer I who loves challenges, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will act as a subject matter expert in your domain, supporting our dealership clients, coordinating technical issues, and ensuring the support team follows processes and delivers solutions effectively.

Key Responsibilities

• Take ownership of customer-reported issues and ensure problems are resolved end-to-end.
• Research, diagnose, troubleshoot, and identify solutions to resolve system and application issues.
• Follow standard escalation procedures for unresolved issues and coordinate with internal teams.
• Understand applications both functionally and technically.
• Use internal databases and external resources to provide accurate technical solutions.
• Ensure all issues are properly logged and tracked.
• Prioritize and manage multiple open issues simultaneously.
• Prepare accurate and timely reports on support activities.
• Document technical knowledge in notes, manuals, and knowledge bases.
• Support rotational shifts as required.

Required Skills & Experience

• 0 2+ years of experience in application, production, or product support.
• Advanced knowledge of SQL, MongoDB, and basic network configurations.
• Strong understanding of databases, APIs, and coding fundamentals.
• Ability to learn and master company-specific software.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to diagnose and address application-related issues effectively.
• Understanding of IoT and software systems is a plus.

Why This Role Matters

• Be the first point of contact for dealership clients, ensuring their technical issues are resolved quickly.
• Play a key role in improving customer satisfaction by providing accurate and timely solutions.
• Contribute to a knowledge-sharing culture through documentation and process improvements.
• Work in a collaborative, agile environment alongside cross-functional teams on challenging projects.