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Customer Support Engineer I - Crm Job in Tekion

Customer Support Engineer I - Crm

Tekion 3 weeks ago
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Job Summary

Customer Support Engineer I CRM

Location: Bangalore

About Tekion

Tekion is transforming the automotive retail industry with the first cloud-native platform, including:

  • Automotive Retail Cloud (ARC) for dealerships and retailers
  • Automotive Enterprise Cloud (AEC) for manufacturers and large enterprises
  • Automotive Partner Cloud (APC) for technology and industry partners

The platform leverages Big Data, Machine Learning/AI, and IoT to deliver seamless, intuitive solutions connecting OEMs, dealers, and consumers. Tekion employs ~3,000 people globally and emphasizes innovation, entrepreneurial spirit, and collaboration.

Role Overview

As a Customer Support Engineer I CRM, you will provide end-to-end customer support for Tekion s cloud platform. You will be responsible for resolving technical issues, documenting solutions, and ensuring an excellent customer experience.

Core Responsibilities

  • Take ownership of customer-reported issues and see them through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to system issues.
  • Follow standard procedures for proper escalation of unresolved issues to internal teams.
  • Understand the application both functionally and technically.
  • Reference internal databases and external resources to provide accurate technical solutions.
  • Ensure all issues are properly logged in the system.
  • Prioritize and manage multiple open issues simultaneously.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes, manuals, and guides.

Required Skills

  • Experience as an Application, Product, or Customer Support Engineer.
  • Ability to quickly learn and master employer-specific software.
  • Strong problem-solving skills for complex technical issues.
  • Excellent written and verbal communication skills.
  • Ability to diagnose and address application issues efficiently.
  • Basic understanding of IoT and software (preferred but not mandatory).
  • Comfortable working rotational shifts.
  • Hands-on experience with chat or ticketing tools for customer interaction.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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