Senior Manager - Consumer Durables Job in Tvs Credit Services Ltd

Job Title: Senior Manager Consumer Durables

Location: Chennai

Job Type: Full-Time | Permanent

Job Purpose:

To support the Consumer Durable (CD) business by monitoring key performance indicators, coordinating with field teams, managing incentives, ensuring adherence to hygiene standards, and driving automation projects. The role aims to optimize operational efficiency and help achieve business growth targets.

Key Responsibilities:

• Track and analyze daily performance metrics for the Consumer Durables business; provide actionable insights to Product and Leadership teams.
• Collaborate with Field Teams to manage Field Officer (FO) mapping and ensure targets align with the Annual Operating Plan (AOP).
• Monitor compliance with hygiene parameters such as eKYC, eMandate registrations, and incentive disbursement processes including Field Executive Monthly Incentives (FEMI) and Semi-Annual Executive Monthly Incentives (SEMI).
• Lead the preparation of field team incentive calculations (maker), coordinating with HR for validation and payouts (checker).
• Design and implement contests and incentive programs for field teams, particularly during peak seasons like Summer and SON (September November), to drive business momentum.
• Work closely with the Business Intelligence (BI) team to support and contribute to the development of Tableau dashboards and automate MIS reporting.

Qualifications & Experience:

• Graduate or Postgraduate degree in Business Administration, Finance, or related fields.
• Minimum 6 years of experience in Sales Operations, Business Support, or Product roles, preferably in the NBFC or Consumer Durables finance sector.

Functional Competencies:

• Strong analytical skills with the ability to interpret and translate complex data into business insights.
• Excellent communication and interpersonal skills for effective cross-functional collaboration.
• Experience in working closely with Field Teams and managing MIS and incentive-related functions.

Behavioral Competencies:

• Sound decision-making skills backed by analysis and sound judgment.
• Strong presentation and articulation abilities.
• High attention to detail and ability to manage multiple tasks under pressure.