You will be successful in this role if you have:
Basic knowledge on PowerShell commandlets, scripting, and general automation activities
Server and application upgrade and/or Data Center migration experience
Knowledge on VMware vSphere infrastructure / AD / DNS /DHCP /GPO
Responsible for supporting the functionality and efficiency of one or more operating systems, mainly Windows Server 2012/2016
Deliver third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
Perform remote packaging and installation of applications to users, servers and Citrix VMs.
Responsible for user administration, monitoring of servers.
Perform daily checks on servers, analyze logs.
Conduct incident investigation. Conduct advanced troubleshooting of incidents and provide technical solutions to a wide range of difficult problems.
Resolve well defined incidents using documented procedures.
Execute complex changes, prepare and execute changes per implementation plans.
Coordinate critical customer issues as well as new product and/or system implementations.
Relay alerts and situation status information to both client and Unisys management.
Provide referrals and/or dispatches to service providers to ensure that the client s service level and technical requirements are met.
May prepare technical documentation and ensure that technical and customer documentation is clear, accurate and complete.
May develop and conduct user training, technical training and orientation.
Must have experience in working with ServiceNow and execution of ITIL processes
May lead small teams on defined projects
Additional Experience preferred but not required: Project and day-to-day operational management and support of the company's enterprise class, mission-critical Citrix infrastructure, including XenApp, XenDesktop, PVS, App-V, and NetScaler environment
2 - 4 Hires