It Operations Manager Job in Vegazva Engineering Pvt. Ltd.

It Operations Manager

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Job Summary

Minimum 8-10 years of work experience in IT.

Willing to work in US shift (3:30 PM to 1:00 AM IST / 4:30 PM IST 2:00 AM IST per business requirement).

Be the escalation focal point for technical operations delivery (Cloud/Datacenter, CFS and DWP).

To interface with Customer on operational escalations and delivery reviews.

Drive the Daily / Weekly / Monthly operations call. Provide insight to trend analysis, take proactive actions to drive service improvements.

Drive defined action items for closure with team.

Review SLA, report, drive proactive action with team before breaches.

Assist team in providing root cause, ways to avoid in the future, opportunities for improvements, etc.

Onsite/offshore communication management and coordination.

Involved in the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.

Conducting TAM\'s (Team Action Meetings), Weekly team meetings and review on deliverables

Handling offshore deliverables in close coordination with SDM.

Mentoring Team as per project needs.

Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

Defining new process and procedure for operations.

Periodic evolution of SLA metrics and Audits.

Ensure adherence to the quality process, audit preparation, participation and reviews.

Role: works under broad direction. Has technical responsibility for work performed and decisions taken.

On - call Escalation

Value Add

Experience Required :

8 to 10 Years

Vacancy :

2 - 4 Hires

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