Service Assistant Delivery Manager Job in Xceltec Interactive Private Limited

KEY RESPONSIBILITIES:

Service Management :

• Monitoring and managing desktop support,IT servicesdesk, and VIP support functions to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding ofprojectsto gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Performance and Quality Management :

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate andregular reportsto the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Developing a deep understanding ofprojectsto gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Technical Perception :

• Supervising desktop management teams to facilitate continual improvements in the desktop environment
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly
• Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles

Meeting Support :

• Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
• Educating departmental staff on the effective use of conference room technology

Service Delivery Manager Skills :

• Proficiency in leading both physical and virtual teams
• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• Exceptional customer-facing skills
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery ofITIL(Information Technology Infrastructure Library) principles
• Expertise in people management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning andproblem-solvingskills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and writtencommunication skills

Experience : 5+ years

Salary: Best in Industry

WE ALSO TAKING CARE OF THE FOLLOWING THINGS:

• Our employees are enjoying their 1st /3rd /5th Saturday off.
• Our employees are entitled to 18 days' annual paid leaves.
• Our employees are entitled to 10 Public Holidays.
• Encasing paid leave in each year.
• We always have a birthday bash for each employee.
• We never miss any chance to enjoy special occasions like Diwali or Holi.