It Help Desk Job in Xl Dynamics India Pvt. Ltd.
It Help Desk
Xl Dynamics India Pvt. Ltd.
4+ weeks ago
- Lucknow, Lucknow District, Uttar Pradesh
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Position: IT Help Desk
- Job Shift: Day / Night
- Experience: 0-5 Years
- Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
- Job Location: Navi Mumbai, Mumbai, Bangalore, Kolkata, Pune, Noida, Ahmedabad, Jaipur, Indore, Lucknow, Mysore, Kochi, Chennai, Guwahati, Chandigarh
- Salary Range: 3,00,000 5,00,000 p.a
- Providingtechnical support for all hardware/software problems.
- Maintaining overall ownership of user s issues & ensuring resolution within agreed service levels.
- Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user s desktop.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
- Troubleshooting network related issues.
- Troubleshooting login and domain related issues.
- Troubleshooting operating system and general software related issues.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.
- Resolving the queries in accordance with help-desk escalation process.
Experience Required :
0 to 5 Years
Vacancy :
2 - 4 Hires
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