Responsibilities Be the key commercial finance focal point on S&D and A&M for Saudi Foods CU and overall Middle East BU consolidation. Work with Commercial Planning Director and Cross functional leads to drive the CTS optimization agenda for Saudi Foods CU including the tracking / execution of short-term and long-term strategies. Consolidate the BU Foods S&D and A&M picture for all markets and present performance to BU CFO and business leads. Identify and drive actions on cost savings while ensuring effective tracking and risk identification vs AOP / forecasts. Lead A&M / OpEx related submissions to AMESA sector finance with pre-alignment with BU Leadership teams. Benchmark S&D and A&M costs to the other markets and identify opportunities for improvement. Prepare S&D CoC with business drivers on monthly, forecast and AOP basis. Play an active role in driving BU productivity agenda and lead the ideation sessions from Commercial Finance side. Maintain A&M WBS structures and budgets in SAP working closely with Marketing teams for any changes. Tracking of Shared A&M (x-charges / allocations) with Sector and Functional leads and maintain allocation matrix by country / brand. Responsible for maintaining allocation rules (DAPLR / SAP) and dimensions accuracy for S&D and A&M lines. Present the OpEx performance to business leads and BU CFO and identify opportunities for cost improvement. Assess ROI of campaigns and assess the NR incrementality behind A&M spend Qualifications Good presentation skills and ability to understand and drive the bigger business picture. Partner with cross functional teams Strong Financial Modelling and analytical capabilities Work under pressure and demonstrate commitment to deliverables. Preferable MBA/CPA/CIMA/CA/ACCA / Equivalent 3-4 years of FMCG experience in related field

Job title: Senior Analyst - Customer Facing Platforms Commercial and Medical Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. Main responsibilities: Follow up and track standard internal projects by using standard project management principles and quality standards. Ensure and measure milestones, collect regular feedback, and propose appropriate actions as needed. Coordination and oversight of projects Supporting the OneCRM Team in the identification and pursue of process improvements. Tasks like Create presentations. Conduct analysis and suggest improvements based on analysis. Support adoption measures for strategic focus areas. Pursue and follow up actions to support and achieve business transformation according to business strategy. Administration of CRM systems: Identify and implement process improvements to optimize hub performance. Monitor Veeva system performance and troubleshoot issues as they arise including E2E user guidance. Examples of processes considered but not exhaustive are: Provide proper level support to end-users as part of global governance: Troubleshoot technical issues within the CRM platform, in collaboration with Digital department. Process standardization and optimization: Implement standardized processes, ensuring alignment with global policies and GxP processes. Identify opportunities to streamline and enhance CRM processes, driving efficiency and effectiveness. Data analysis and reporting: Track utilization and engagement KPI s on tools adoption and share insights with leaders to increase adoption. Extract, analyze and interpret CRM data to provide insights and recommendations for improving customer engagement and sales force effectiveness. Filter global and local requests/questions. Continuous improvement: Stay updated with the latest technologies and industry trends, integrating relevant advancements into Sanofi s strategy. Lead initiatives to evaluate and implement G-local tools and/or new features that enhance system capabilities. About you Experience:5+ years of experience in CRM administration, preferably with expertise in managing Veeva CRM. Soft Skill & Technical Skills: Commercial Operations knowledge and desirable experience supporting in-field teams. Proven experience in CRM administration, preferably with expertise in managing Veeva CRM. Proven delivery of outstanding results. Excellent problem-solving skills and attention to detail. Ability to leverage networks, influencing and leading projects. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Skilled in IT, Innovation and Digital Trends Good knowledge of MS Office / MS Office365 Strong knowledge in Power BI tool, SQL is an asset Proficiency in English, German would be a strong asset Field force support background: robust knowledge with tools and platforms of customer facing operations, good experience with SFE subjects, target, segmentation, profiling, in-field teams management. Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally. Experience in having deployed transformational GTM solutions and new customer facing tools implementation Digital mindset, ability to utilize new channels in an effective and impactful way An energetic, pro-active, and professional presence Business: Numerate and analytical skills; Ability to prioritize; Robust knowledge in Digital, IT and CRM; Financial acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners. Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high level drive, passion and ambition for hi...

Job title: Analyst Customer Facing Effectiveness Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Main responsibilities: Manage Incentives: Manage, and analyze incentive plans and focus on setting data-driven sales targets. Experience in customer profiling and segmentation analysis Experience resource allocation and call planning analysis Engage Countries: Support countries in the localization of incentive plans by managing the allocation of targets to sales territories. Performance tracking and reporting: Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency Manage reports and tools: Manage refreshing of existing reports, identify improvement opportunities in reporting tools About you Experience: 3+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). Soft and Technical skills: Ability to leverage networks, to develop people, coach and give feedback, empower people.; Knowledge of IC and reporting tools like Javelin, Zaidyn, SalesIQ, Power BI, SQL etc.; Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.; High persistency and resilience.; Strong project management and planning skills.; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. Education: Higher education in Business Administration, Finance or a similar field. Languages: Excellent knowledge of English language (spoken and written). Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Qualification : Higher education in Business Administration, Finance or a similar field.

Job title: Senior Analyst Forecasting & Analytics Location: Hyderabad About the job Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup tocentralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, andR&D, Data & Digital functions . SGH strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, andCommercial organizations in Sanofi, globally. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. At our Sanofi we are leveraging analytics and technology, on behalf of patients around the world. We are seeking those who have a passion for using data, analytics, and insights to drive decision making that will allow us to tackle some of the world s greatest health threats. Within our commercial Insights, Analytics, and Data organization we are transforming to better power decision-making across our end-to-end commercialization process, from business development to late lifecycle management. Forecasting and analytics deliverables support planning and decision making across multiple functional areas such as finance, manufacturing, product development and commercial. In addition to ensuring high-quality deliverables, our team drives synergies across the franchise, fosters innovation and best practices, and creates solutions to bring speed, scale and shareability to our planning processes. As we endeavour, we are seeking a dynamic talent for the role of Senior Analyst Forecasting & Analytics It is essential to have someone who understands and aspires to implement innovative analytics techniques to drive our insights generation across different functions. Job Summary Main Responsibilities: People: Maintain effective relationship with the stakeholders (Country & Cross border Teams) within or cross GBUs and tasks with an end objective to develop educational and communication content as per requirement. Actively lead and develop SGH operations associates and ensure innovative technologies are leveraged. Initiate the contracting process and related documents within defined timelines; and Collaborate with global stakeholders for project planning and setting up the timelines and maintaining budget. Performance:Support forecasting activities (pre and post forecasting), including updating TM1 PAFE (excel based) models, testing data push to TM1. Creating complex TM1 Planning analytics reports Quick, Dynamic, and customized. Test and validate report working in TM1 web. Largely working on creating/updating TM1/Planning analytics views, using MDX to create subsets for views, working with Production support to create ad hoc Turbo integrator processes, Writing business rules. Define and evaluate reporting and analytics needs at the individual country level or market level while enhancing solutions. Design TM1 dimensions, attributes, aliases, cubes for new markets/products additions and ready to launch products thus evolving the existing TM1 application. Oversee monthly actuals load process, validate the data. Work with production team to deploy solutions. Integrate new data sources with TM1. Streamline and optimize forecasting collection and submission process. Refresh Existing Reports and identifies improvement opportunities in reporting and BI tools and as needed structure / functionality with the latest insights as they become available. Collaborate with Digital teams to enhance data access across various sources, develop tools, technology, and process to constantly improve quality and productivity. Create robust forecast models and dashboards taking into consideration key data, insights, trends, and assumptions around patient flow, market dynamics, competitive landscape, payer mix, supply chain inventory fluctuation, etc. Evaluate and maintain existing forecast models; identify and prioritize areas for improvement to iteratively improve function over time. Refresh forecast model assumptions and as needed structure / functionality with the latest insights as they become available. Process:Identify and interpret business needs, analyse, and prioritize the requirements, write functional specifications, design, and analyse data, identify gaps, and provide business requirements and expectations feedback. Support delivery of projects in terms of resourcing, coordination, quality, timeliness, efficiency, and high technical standards for deliveries made by the business teams. Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh Use latest tools/technologies/methodologies and partner with internal teams to provide support on all sort of regular and ad hoc business analytics activities like build, maintenance, and enhancements of such systems. Ability to work cross-functionally, gather requirements, analyse data, and generate insights and reports that can be used by the GBU. Support delivery of projects in terms of resourcing, coordination, quality, timeliness, efficiency, and high technical standards for deliveries made by the business teams. Stakeholder:Work closely with global teams and/ external vendors to ensure the end-to-end effective project delivery of the designated deliverables. About you Experience: 4+ years of experience in pharmaceutical product commercial forecasting and analytics. In-depth knowledge of common databases like IQVIA, APLD, Engagement and execution data. Soft Skill & Technical Skills: Strong learning agility; Ability to manage ambiguous environments, and to adapt to changing needs of the business; Good interpersonal and communication skills; strong presentation skills a must; Team pla...

Job title: Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. The Sanofi Global CRM organization is looking for an Adult Learning Specialist, certified as trainer for the digital platforms VEEVA CRM , Veeva 4M and VEEVA ALIGN for all user roles (front and back-office). Creating a positive learning environment is essential to learner adoption. The incumbent is required to design and deliver learning offerings that are role- and business-specific. The incumbent must set realistic and measurable learning targets. The learning program has to focus on both, the learner s mindset and skillset development. The scope is: 1.) Refresh existing users knowledge through appropriate training 2.) Upgrade existing self-learning resources (videos, guides, e-learns, FAQ) and evolve capability to create new later on Main responsibilities: 50% - Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities. Format: Designing and leading online group trainings (in English and in the Asian languages), conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions. Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans. The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool. 50% - Self-learning Content Management:Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes. Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases Manage the global training SharePoint with the new and updated monthly self-learn content. Organize monthly market sessions with the local learning counterparts to present content evolution plans as well as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade. Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month. Track regularly that markets promote the local training sharepoint monthly and all local users know where to find their locally adapted and translated self-learning content. With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms. About you Experience:5+ years' experience as an adult trainer responsible for digital usage capabilities and mindset development. Experience in organizational and behavioral change management Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs Experience in blended learning strategies Proven delivery of outstanding results. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Excellent projec...

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. Job Summary: As an Associate - Substantive Testing, you will be responsible for the timely and effective management and execution of the firm s global CCOR monitoring and testing programme across multiple lines of business. You will be part of the team that is responsible for providing solutions to drive effective controls monitoring and testing techniques using data, and for the execution of certain monitoring and testing engagements. The team will be covering all Lines of Business within JP Morgan Corporate and Investment Bank, Asset Wealth Management, Commercial Bank and Consumer Community Banking. Job responsibilities: Leads, executes and participates in CCOR M&T reviews in accordance with the established M&T program. Develops, maintains, lead and executes the annual testing plan, identifies potential gaps, and follows through on reporting, escalation, and resolution. A team player and a self-starter who is accustomed to working in complex organizations, partnering with a diverse group of stakeholders, and achieving results with effective communication and collaboration with the stakeholders viz includes Global Testing heads, Legal, Audit, and regulators on risk related topics Assesses (including the root cause analysis), documents, and communicates emerging risks, themes and identified issues to leadership and risk partners in a timely manner. Provides status updates to key stakeholders on programs and specific reviews where warranted. Continuously seek opportunities to simplify, consolidate and automate existing M&T disciplines and activities and develop repeatable solutions for automated and full population control testing. Manages communication and collaboration with global stakeholders viz includes Global Testing heads, Legal, Audit, and regulators on risk related topics Acquire and analyzedata from multiple sources and systems across the CIB/AWM/CF/CB/CCB to reach at the findings and support conclusions through effective communication stay abreast of new tools and technologies to assist the team in creating the most efficient and effective data strategies, reporting and metrics in compliance with JPMorgan Chase technology and data standards and policies Required qualifications, capabilities, and skills: Master or bachelor s degree in one or a combination of the following: Finance, Accounting, Analytics, or Reporting Minimum 10 years of relevant experience in the financial services industry in Compliance, Risk management, Audit. Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication Ability to perform end to end reviews of processes, think through various risks, understand applicability of different regulations and policies and ultimately be able to identify gaps / risks in operating environment Ability to innovate, challenge the status quo and identify automation / process re-engineering opportunities. Have flexibility regarding working hours Preferred Qualifications, Capabilities, and Skills: Any related certifications viz. CAMS, FRM, CIA, CISA, DISA, Green Belt etc. Qualification : Master or bachelors degree in one or a combination of the following: Finance, Accounting, Analytics, or Reporting

Job title: Manager - Customer Facing Effectiveness Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary As a Manager Customer Facing Effectiveness within our global Go-To-Market-Capabilities (GTMC) Team, you ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub. Main responsibilities: Design Incentives: Design, manage, and analyze incentive plans and focus on setting data-driven sales targets. Lead customer profiling and segmentation analysis ensuring a robust analysis to define target segments that are aligned with business objectives. Lead resource allocation and call planning analysis ensuring resource allocation strategies are based on segmentation insights to maximize sales force productivity. Lead performance tracking and reporting: Lead creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency Maintain effective relationship with the end stakeholders within the allocated GBU and tasks with an end objective to develop education and communication content as per requirement. Collaborate with other Customer Facing Hub Managers to ensure right data is being tracked and reported on for core processes (segmentation, incentives, ...). Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards. Use latest tools/technologies/methodologies and partner with internal teams to provide support on all sort of regular and adhoc business analytics activities like build, maintenance, and enhancements of such systems Ability to work cross-functionally, gather requirements, analyse data, and generate insights and reports that can be used by the GBU Work collaboratively with the stakeholder teams to prioritize work and deliver on time-sensitive requests. Mentor the team on day to day as well as exceptional cases/ situations Monitor progress of work and provide solution to issues and queries About you Experience: 7+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). Soft and Technical skills: Ability to leverage networks, to develop people, coach and give feedback, empower people.; Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.; High persistency and resilience.; Strong project management and planning skills.; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. Education: Higher education in Business Administration, Finance or a similar field. Languages: Excellent knowledge of English language (spoken and written). Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Qualification : Higher education in Business Administration, Finance or a similar field.

Job Title: Service Engineer Electrical (EV) Job Code: SA-046 Department: EV Location: Hyderabad Experience: 2 to 5 Years Qualification: B.E / Diploma in Electrical Engineering Number of Positions: 2 Job Description: We are seeking a qualified and hands-on Service Engineer Electrical (EV) to support our electric vehicle operations in Hyderabad. This role involves diagnosing and rectifying electrical issues in EVs, ensuring excellent service delivery, and maintaining high standards of vehicle uptime and customer satisfaction. Key Responsibilities: Troubleshoot and resolve electrical issues in EVs based on customer complaints and diagnostics. Perform electrical servicing and maintenance for trucks, buses, and electric vehicles. Work on wiring harness troubleshooting, including crimping and repairs. Diagnose faults using appropriate tools and recommend corrective actions. Support customer service needs through both field and in-house service activities. Prepare and submit accurate service reports and technical documentation. Skills & Competencies: Strong knowledge and hands-on experience in electrical systems of commercial vehicles, especially EVs. Expertise in wiring harnesses, crimping, and electrical troubleshooting. Proven diagnostic skills and problem-solving capability. Effective communication, presentation, and analytical skills. Ability to work independently and handle field service assignments. Be part of a growing EV industry with opportunities for advancement. Gain hands-on experience with cutting-edge automotive technologies. Work in a supportive, high-impact environment with a focus on innovation and service excellence. Qualification : B.E / Diploma in Electrical Engineering

Position Title: Research Analyst Inside Sales Location: Hyderabad (On-site) Department: Inside Sales Experience Required: 1 3 Years Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is hiring a Research Analyst to support our Inside Sales team with high-impact lead research and data analysis. This role is ideal for analytical professionals who enjoy identifying market trends, building quality prospect lists, and enabling data-driven sales decisions using modern research tools and CRM systems. Roles and Responsibilities: Design and execute research methodologies to support sales prospecting and lead generation strategies. Conduct company and contact research using platforms like LinkedIn Sales Navigator and ZoomInfo. Use CRM tools (such as HubSpot or Salesforce) to manage and track leads, campaigns, and pipeline data. Analyze large datasets in Microsoft Excel, using VLOOKUP, pivot tables, and filters to extract actionable insights. Prepare and deliver clear and engaging research reports and dashboards for internal stakeholders. Collaborate with inside sales, marketing, and business development teams to support outreach and campaign planning. Monitor industry trends, key business signals, and decision-makers across target accounts. Ensure adherence to data privacy regulations (e.g., GDPR) and maintain high standards of confidentiality. Skills and Experience: 1 3 years of experience in a research, sales support, or data analysis role, preferably in a B2B or IT services environment. Hands-on experience with LinkedIn Sales Navigator and ZoomInfo for lead generation. Working knowledge of CRM systems such as HubSpot, Salesforce, or similar platforms. Strong Excel skills must be comfortable with pivot tables, VLOOKUP, conditional formatting, and large dataset handling. Excellent written and verbal communication skills, with the ability to convey analytical findings clearly. A curious mindset with strong attention to detail and a commitment to data accuracy. Ability to work independently and as part of a cross-functional team. Preferred Qualifications: Bachelor s degree in Business, Marketing, Data Science, or a related field. Familiarity with sales performance metrics and lead scoring techniques. Basic understanding of email marketing or sales outreach automation tools is a plus. Be part of a fast-growing organization at the intersection of data, technology, and strategy. Learn from and collaborate with seasoned sales, marketing, and analytics professionals. Work in a culture that values curiosity, ownership, and continuous learning. Gain exposure to the latest tools and techniques in sales enablement and data-driven decision-making.

Job Title: Business Analyst Job Category: IT Job Type: Full Time Experience: 5+ Years Location: Hyderabad (Onsite) Job Overview We are looking for a motivated and detail-oriented Business Analyst to join our team. You will play a key role in gathering and analyzing requirements, coordinating with stakeholders, and ensuring project delivery in line with agile methodologies. Your ability to communicate clearly and manage project documentation will be critical for the success of our software development initiatives. Key Responsibilities Requirement Analysis & Documentation Gather and analyze business requirements from stakeholders, users, and customers. Prepare clear and comprehensive Business Requirement Documents (BRD) and Functional Specification Documents (FSD). Project Planning & Execution Define project scope and objectives, ensuring technical feasibility. Develop detailed project plans and track delivery timelines within scope and budget. Participate actively in sprint planning, daily stand-ups, demos, and retrospectives. Stakeholder Communication Maintain proactive communication with stakeholders, internal teams, and clients. Document customer feedback and manage expectations throughout the project lifecycle. Product Design & Development Support Design solution prototypes and UI mockups adhering to company standards. Prioritize features, enhancements, and bug fixes based on business impact. Market & Product Research Conduct research to identify market trends and improvement opportunities. Present actionable insights and innovation strategies to stakeholders. Training & Support Lead knowledge-sharing sessions and onboarding for new and junior team members. Identify customer issues and suggest practical solutions or workarounds. Required Qualifications MBA or Engineering degree in Computer Science or related field. Proven experience in business analysis within a software development environment. Strong understanding of Agile and Scrum methodologies. Excellent verbal and written communication skills. Ability to organize and manage multiple tasks with strong attention to detail. Preferred Qualifications PMP or Scrum Certification. Experience with requirement management tools and platforms. Exposure to client-facing roles and enterprise software solutions.

Senior Analyst Controllership, Finance Locations: Hyderabad & Bangalore Company: Arcesium Company Overview Arcesium is a global financial technology firm helping the world s most sophisticated financial institutions tackle complex, data-driven challenges. Our innovative platform, built to anticipate risks and power transformational business outcomes, continues to redefine operational excellence in the investment management industry. With a solid market foundation and strong growth trajectory, Arcesium offers an intellectually stimulating environment, where proactive ownership, collaboration, and continuous learning are core to our success. About the Role We are looking for a dynamic and detail-oriented Senior Analyst Controllership, Finance to join our growing Finance team in Hyderabad or Bangalore. This role is ideal for a qualified Chartered Accountant with strong technical acumen in accounting, taxation, regulatory compliance, and financial controls. You will be responsible for ensuring the integrity and accuracy of financial records, maintaining strong internal controls, managing key audits, and ensuring compliance with statutory and regulatory frameworks. Key Responsibilities Financial Accounting & Reporting Drive accuracy and completeness of financial statements and month-end close processes. Ensure compliance with applicable accounting standards, including Ind AS, and corporate governance requirements. Taxation & Compliance Direct Taxation: Manage TDS payments and returns, advance tax, annual income tax filings. Handle income tax assessments and departmental correspondence. Indirect Taxation: Oversee monthly GST filings and payments, annual GST returns, and GST refund applications. Respond to GST notices and regulatory queries. Other Statutory Requirements: Ensure timely filings with ROC, RBI, SEZ, STPI, and compliance with the Companies Act and corporate laws. Maintain accurate documentation for inspections and audits. Internal Controls & Process Improvement Collaborate with internal teams to assess and strengthen internal financial controls. Conduct regular process reviews and feedback sessions to implement improvements. Prepare and maintain SOPs, RCMs, and key dashboard metrics. Stakeholder & Audit Management Serve as the point of contact for all external advisors on tax and compliance matters. Coordinate and support: Statutory audits Internal audits Tax audits IFC audits Other external/regulatory audits Treasury & Payables Oversee accounts payable processes and ensure timely, error-free vendor payments. Manage treasury operations, including cash flow forecasting, banking, and forward contracts. What You ll Need Qualifications & Experience Chartered Accountant (CA) with 4 6 years of post-qualification experience. Strong technical knowledge of: Indian Accounting Standards (Ind AS) Companies Act Direct and Indirect Taxation Skills & Tools Strong analytical mindset and a problem-solving approach. Hands-on experience with Oracle ERP (preferred). Excellent communication and interpersonal skills. A proactive team player with high attention to detail. Be part of a high-performing team tackling some of the most complex financial challenges. Enjoy a culture that values intellectual curiosity, autonomy, and inclusive collaboration. Work with a firm that truly values professional development and diverse perspectives. Equal Opportunity Employer Arcesium is committed to creating an inclusive work environment. We do not discriminate on any basis and encourage candidates from all backgrounds to apply. Qualification : Chartered Accountant (CA) with 46 years of post-qualification experience.

Job Title: Payroll Accountant Lead Analyst Location: Hyderabad Company: DuPont About DuPont: At DuPont, we re working on what matters. Whether it's delivering clean water to over a billion people, powering cutting-edge technology in smartphones and electric vehicles, or safeguarding workers around the globe our mission is to empower the world through essential innovations. Join us and be part of something impactful. Job Summary: We are seeking a Payroll Accountant Lead Analyst with strong experience in payroll accounting and employee-related liabilities. This role will be pivotal in ensuring accurate financial reporting, compliance with global accounting standards, and efficient payroll-related processes. Key Responsibilities: Payroll & Accounting Operations Analyze payroll calculations and validate journal entries received from payroll operations. Process and post manual journal entries related to payroll. Clear open items in payroll accounts monthly and perform reconciliations of bank shadow accounts. Maintain procedure documents for each country, ensuring alignment with accounting guidance and data confidentiality standards (PII). Financial Controls & Reporting Ensure compliance with IFRS, GAAP, and internal accounting standards. Perform and review monthly Balance Sheet (B/S) and Profit & Loss (P&L) account reconciliations in Blackline, ensuring all balances are fully substantiated. Support SOX compliance, maintain internal controls, and handle audit queries (both internal and external). Analysis & Review Conduct flux analysis for all payroll-related accounts (B/S & P&L). Review and analyze employee-related liabilities and their impact on financial reporting. Communication & Support Manage the payroll accounting mailbox and respond within established TAT (Turnaround Time). Collaborate with cross-functional teams and participate in global conference calls. Provide support during year-end close and external audits. Project Participation Proactively contribute to special projects as needed, ensuring timely and high-quality deliverables. Required Qualifications & Skills: Education: M.Com / MBA (Finance) / ICWA Inter / CA Inter with 6+ years of relevant experience OR CMA / CA with 3 4 years of relevant experience Technical Proficiency: SAP (FI module) end-user experience Strong MS Excel & PowerPoint skills Core Competencies: In-depth knowledge of payroll-related accounting and R2R (Record to Report) process Excellent verbal and written communication Analytical and problem-solving abilities Attention to detail and data accuracy Experience in handling confidential information Preferred Skills (Nice to Have): Experience with macro creation and data analytics Ability to multitask and prioritize effectively in a fast-paced environment Independent and proactive work style in complex and dynamic situations Work with a global leader in innovation and sustainability Be part of a diverse and inclusive work culture Opportunities for growth, development, and impact at scale

Associate Analyst Location: Hyderabad, India (On-site) Function: Content Engineering Experience: 0-1 years About GlobalLogic GlobalLogic, a Hitachi Group Company, is a leading digital engineering partner working with some of the world s most innovative companies. Since 2000, we have been a key player in the digital revolution, delivering cutting-edge products and experiences. At GlobalLogic, you will join a culture that values caring, continuous learning, balance, and integrity. Role Overview We are looking for fresh graduates passionate about reading, writing, and content analysis to join us as Associate Analysts. This role involves working with written content by reading, interpreting, summarizing, and assisting with text-based tasks, making it a great opportunity for those with strong communication skills and attention to detail. Key Responsibilities Read and interpret written content with accuracy. Paraphrase and summarize information while retaining essential points. Identify patterns, trends, and insights from documents. Evaluate the quality and credibility of content. Prepare clear and concise written outputs. Complete tasks within set deadlines and quality standards. Collaborate with team members and leaders to achieve goals. Adapt to new processes, tasks, and feedback for continuous learning. Maintain professionalism and high attention to detail. Qualifications Graduate in any stream (preference for English, Journalism, or Humanities). Strong verbal and written communication skills. Good analytical and critical thinking abilities. Comfortable using basic computer tools (MS Word, Google Docs). Willingness to work in rotational shifts if required. Must be open to work from office in Hyderabad. Freshers are welcome. Inclusive and caring culture fostering acceptance and belonging. Continuous learning and development opportunities with diverse programs. Meaningful work on impactful projects that encourage creativity and problem-solving. Work-life balance with flexible arrangements and a fun work environment. High-trust organization emphasizing integrity and ethical conduct. Qualification : Graduate in any stream

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

Job Description Outline of responsibilities We are hiring a Senior Information Security Analyst to work in our growing IT Security team. You will monitor our digital environment for security issues, respond to security requests, install and operate security software, and document any security issues or breaches you find. To do well in this role you should have a bachelor's degree in computer science and / or experience in the information security field. The Group Senior Information Security Analyst should develop and operate the activities below: Threat Monitoring & Detection Proactively monitor security alerts using SIEM as part of our SOC, EDR, NIDS/NIPS, and other detection tools. Analyze logs and events to identif suspicious or malicious activities. Incident Response & Investigation Investigate security incidents, assess their impact, and recommend corrective actions. Lead and coordinate incident response efforts, ensuring rapid containment and mitigation. Perform root cause analysis to prevent future incidents. Security Operations & Risk Management Maintain and optimize security monitoring tools and processes. Contribute to the development and enforcement of security policies, procedures, and standards. Assist in vulnerability management by identifying, assessing, and remediating security gaps. Support security awareness initiatives by educating employees on cybersecurity best practices. User Support Provide guidance and support to users on security tools and processes, ensuring they are used correctly and efficiently. Respond to security request on ticketing solutions As Senior Information Security Analyst, you can take initiative and work autonomously. You have a good understanding of the current Security posture, and you can take decisions in your area of responsibility. You provide support to Blue Team Leads/IT Security Managers and participate actively in key projects. Qualifications GISA Education/Training/Qualifications/Profile Technical Skills Strong experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel, QRadar). Proficiency in security technologies such as firewalls, IDS/IPS, EDR, and cloud security solutions. Experience with scripting (Python, PowerShell) for automation and log analysis. Familiarity with cloud environments, particularly Azure Security solutions. Soft Skills Strong analytical and problem-solving skills. Ability to work under pressure and respond effectively to security incidents. Excellent communication skills, with the ability to explain complex security issues to nontechnical stakeholders. Team-oriented mindset with a proactive approach to security challenges. Stay up-to-date on information technology trends and security standards. Experience & Certifications 5+ years of experience in cybersecurity, SOC operations, or security engineering. Certifications preferred: CISSP, CISM, GIAC, Azure Security certifications (SC-200) Company description IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.

Job Description Responsibilities We have a fantastic opportunity for an experienced Data Analyst join our global Data Transformation team. This role will play a major part in the delivery of our Group Data Strategy and Data Transformation Journey by delivering, enhancing, and maintaining our IQEQ Data Platform which will drive how our data is managed and used to deliver outcomes in a host of key areas to maximise business value and growth delivering improvements for internal and external stakeholders and clients. In this role, you will drive requirements gathering and deliver appropriate solutions aligned with project goals. You will document functional designs, implement proper controls around business requests, and collaborate globally on Data Platform Data Services design initiatives. The role involves identifying and documenting system gaps and enhancements, working cross-functionally with IT teams to deliver high-quality solutions, and continuously seeking process improvements. Success requires quick adaptation to understand both client and internal stakeholder needs, ensuring efficient delivery of business requirements. Experience (what does the role do on a day-to-day basis) Experience of coding in programming languages such SQL (required), Python (required), Java and Excel VBA. Data analysis experience, database administration knowledge, data mining and manipulation. Proficient in MS Excel with a working knowledge of Excel VBA. Comfortable using APIs, SQL query writing, report development / BI tools (Crystal, SSRS, SSIS, Tableau). Experience of writing technical documentation and presenting information clearly to senior stakeholders. Knowledge of the funds industry and accounting knowledge beneficial. Working in global environment. Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: Communicates Effectively Adjusting communication style to fit the audience & message. Providing timely information to help others across the organisation. Encourages the open expression of diverse ideas and opinions Action Orientated Readily taking action on challenges without unnecessary planning and identifies new opportunities, taking ownership of them Interpersonal Savvy Relating comfortably with people across all levels, functions, cultures & geographies. Builds rapport in an open, friendly & accepting way An analytical mind, excellent problem-solving & diagnostic skills, attention to detail Qualifications Required Experience Education / professional qualifications Bachelor's degree in computer science or another technical field 8-10 years of experience in a Data Analyst capacity Background in Financial Industry preferable in the Alternative Asset management domain Experience with Investment management accounting system such as Investran, Paxus, Efront etc preferrable Background & Technical experience Knowledge of BI, Data and Analytics Knowledge of programming languages, SQL, Python, Knowledge of Excel Formulas Excellent analytical and numerical skills. Strong problem solving and conceptual thinking. Other company, product, and market knowledge Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment. Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results Passion, dynamism, and drive Personal presence, integrity, and credibility Ability to solve problems either independently or by utilising other members of the team where necessary Strong analytical and troubleshooting skills. Ability to investigate and analyse information, and to draw conclusions. Ability to meet and adhere to internal and external deliverables whilst maintaining an exceptionally high standard. Languages Must be fully proficient in spoken and written English, additional European languages will be an asset Qualification : Bachelor's degree in computer science or another technical field

Company: Evergent About Evergent: Evergent is a leading global technology provider, managing over 560 million user accounts across 180+ countries. We partner with major carriers such as AT&T, Etisalat, SingTel, Telkomsel, and AirTel, as well as prominent media companies including HBO, FOX, SONY, and BBC. With a talented team of 600+ professionals worldwide, Evergent is renowned for delivering Customer Lifecycle Management solutions that accelerate digital transformation and unlock new revenue opportunities without disrupting legacy systems. Recognized by Silicon Valley VCs as a "diamond in the rough," we invite you to join us and be part of our growing success. Position: Cloud & IT Security Analyst Location: Hyderabad Experience Required: 4-8 Years Role Overview: As a Cloud & IT Security Analyst, you will be responsible for securing Evergent s SaaS systems, internal networks, and data platforms. Your role will involve monitoring, analyzing, and strengthening our cloud and IT infrastructure against potential security threats. You ll need to stay up-to-date with the latest security intelligence, including emerging hacking techniques, to proactively defend against breaches and ensure system integrity. Key Responsibilities: Cloud & IT Infrastructure Protection: Monitor and secure Evergent s cloud infrastructure and IT systems to prevent unauthorized access or data breaches. Security Assessments: Conduct regular security assessments, vulnerability scans, and penetration testing to identify potential risks. Log Analysis & Threat Investigation: Analyze security logs to investigate potential threats and take necessary action to mitigate risks. Security Controls & Policy Implementation: Develop and enforce security controls and policies to safeguard systems and data. Cloud Security Configuration: Manage cloud security configurations across AWS, Azure, and Google Cloud to ensure best practices are followed. Incident Response & Mitigation: Respond to and manage security incidents, minimizing impact and ensuring swift recovery. Security Audits & Compliance: Support annual security audits and ensure compliance with standards such as PCI-DSS, SSAE18, and GDPR. Client Engagement: Assist in responding to client RFPs/RFIs regarding Evergent s security practices and policies. Access Management: Define and enforce access privileges, control structures, and security resource management. Continuous Security Improvement: Proactively identify vulnerabilities, recommend security improvements, and stay ahead of emerging threats. Required Skills: Experience with cloud platforms (AWS, Azure, Google Cloud). Strong understanding of cybersecurity principles and network security. Proficiency in risk management and implementing security controls. Knowledge of compliance frameworks such as NIST, ISO 27001, and GDPR. Familiarity with security tools like SIEM and IDS/IPS. Certifications (Typical): CompTIA Security+ AWS Certified Security Specialty (ISC) CCSP CISSP (Certified Information Systems Security Professional) Qualifications & Education Requirements: BE, B.Tech, M.Tech, MCA, or any Bachelor's degree in Computer Science or related field. Preferred Skills: 4 to 8 years of experience in IT security or a related field. Strong written and verbal communication skills. Highly organized, responsive, and a diligent problem solver. Associate s degree or relevant certifications in Computers, Technology, or a related field. Technical Knowledge: Experience with UNIX, AIX, Linux, Cisco Network IDS, Cisco Host-based IDS, eTrust Access Control, ESM, IDS. Familiarity with DES encryption, Digital Certificates, SSL, VPN, IPSec, TCP/IP, DNS, and web security architecture. Knowledge of database security (e.g., MySQL), version control systems (e.g., Subversion), and antivirus solutions. Qualification : BE, B.Tech, M.Tech, MCA, or any Bachelor computer degree.

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

KYC EDD Analyst II At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. This role is for the KYC EDD Analyst II as part of the operations function in the Compliance team, reporting to the Team Manager Compliance operations. In this role, Compliance EDD Analyst - II will be responsible to manage the speciality case work streams. In this role, candidates will be expected to work on the high net worth individual cases and deal with executive escalations for such customers. Through the investigation into the KYC documents, candidates will be expected to safeguard the customer experience by satisfying the compliance regulatory requirements. Additionally, candidates will have certain metrics to achieve as a part of business operations. Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of subject matter expertise for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Lead and execute comprehensive EDD on High-risk customers, transactions, and high-net worth individuals, ensuring thorough risk assessment. Review, analyze, and validate KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards. Identify, assess, and escalate suspicious activities with precision, providing clear and actionable recommendations. Complete review in a timely and efficient manner, ensuring application of risk based approach helping mitigating any AML risk and at the same time ensuring a good customer experience Make recommendations on process improvements to increase efficiency and accuracy Provide mentorship and guidance to junior analysts, fostering a culture of excellence and continuous improvement. Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Utilize an in-depth understanding of metrics to drive data-driven recommendations Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular insights, recommendations and feedback to Client Service Management Continuously add value through effective impact analysis, prioritization, root cause analysis and efficient execution of initiatives. Tackle routine problems, largely through precedent and referral to general guidelines What we look for in you (ie. job requirements): Years of experience: minimum 2 years of compliance experience (Enhanced Due Diligence [EDD]) Minimum Bachelor s degree or equivalent Knowledge of on-boarding checks, entity types and AML/KYC laws, guidelines (e.g. BSA, OFAC, FinCEN guidance), and rules for financial products & services Strong written/verbal communication, critical thinking, and problem-solving skills Experience working with Google Sheet, Google Doc, Excel, Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability, team-oriented, and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Ready to support in 24*7 environment Organized with a high level of attention to detail Work from the office 100%, no hybrid or work from home. Nice to haves: Knowledge of the cryptocurrency industry. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Location: Wherever innovation calls currently Pune, India Company: Wipro Limited Where Transformation Meets Imagination The Bridge Builder: Business Analyst Edition Welcome to Wipro, a place where technology bends to imagination, and solutions aren t just delivered they re crafted with purpose. We re assembling a team of curious minds who love to decode customer wishes, translate them into technical magic, and bring dreams to life. Enter: The Business Analyst, aka The Professional Mind Reader, aka The Human API between our clients and tech wizards. Your Mission: Decode, Design, Deliver Phase 1: Speak the Language of Customers Your first superpower? Understanding what customers mean not just what they say. Meet clients, listen intently, and capture every functional, non-functional, and maybe-even-impossible requirement they throw your way. Dive deep into their RFIs and RFPs like you re solving a treasure map. Sketch out workflow charts, diagrams, and system capabilities you turn chaos into clarity. Gather the right squad internally (project managers, presales gurus, tech architects), and cook up the perfect response to every client ask. Be the voice of reality if a request impacts cost or timeline, you re the first to raise the flag. Present prototypes, show off solutions, and become your client s trusted advisor not just a note-taker. Phase 2: Speak the Language of Delivery Superpower number two? Translating customer dreams into technical reality. Keep the delivery team tuned into every whisper of customer feedback. Review test cases to make sure every client wish made it into the final bake. Run root cause analyses if things go sideways and suggest fixes like a pro. Be the guardian of change requests you re the one making sure new ideas make it to the blueprint. Support QA teams, join hands for UAT demos, and make sure every test is a triumph. Help stitch the final solution together before the grand reveal. And once the project kicks off, stay close guiding the delivery ship to safe harbor. Phase 3: Spread the Knowledge Superpower number three? Turning your smarts into sharable gold. Connect with fellow BAs to swap secrets, tools, and tricks of the trade. Write whitepapers, pen down POVs, and sprinkle your expertise into every corner of Wipro s knowledge galaxy. Build a library of use cases and reusable assets, so no one has to start from scratch. Research industry trends because a wise analyst knows the future before it knocks. Your Scorecard (How We ll Know You re a Legend) This isn t just a job post. It s a call to reinvent yourself. At Wipro, we re rewriting the rules of work, one bold reinvention at a time. If you love connecting the dots between business needs and technical brilliance, this is where you belong. Reinvent your world and ours. Join Wipro. Bring your best ideas. Shape the future. (PS: We explicitly welcome applications from people with disabilities everyone belongs here.)