Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Description: Bain & Company is seeking an experienced ERP Transformation Leader to join our Process Excellence team within our Enterprise Technology practice. You will play a pivotal role in managing and delivering large-scale ERP transformation projects, ensuring timely and cost-effective solutions. This is an exciting opportunity to work alongside talented professionals, delivering solutions for top clients across various industries. Key Responsibilities: Leadership and People Management: Mentor a high-performing technical team capable of delivering ERP transformations. Manage staffing of ERP Guild talent, ensuring the right expertise is allocated to match project needs. Implement financial strategies that align with project goals, contributing to the overall success of the organization. Stay up to date with industry trends and emerging technologies, ensuring the ERP team remains innovative. Project Management: Implement effective risk management strategies to mitigate potential issues during ERP transformations. Collaborate with key stakeholders (executives, department heads, end-users) to understand business requirements. Manage day-to-day project operations, working closely with technical experts, consulting teams, and clients. Prepare and finalize project deliverables, including reports, workshop materials, and business proposals. Maintain project plans, risk logs, and schedules, while ensuring successful project execution. ERP Strategy and Implementation: Prepare and present ERP strategy and implementation capabilities to Bain partners for large-scale transformation cases. Lead the design and implementation of ERP solutions (preferably SAP or S4/HANA) for finance, procurement, supply chain, and more. Develop processes to evaluate and mitigate business risks, ensuring smooth delivery of ERP solutions. Required Skills and Experience: Education: Required: Bachelor's degree in Computer Science, Project Management, Management Information Systems. Preferred: MBA or Master s level degree, courses in digital/tech transformation. Experience: 4+ years of experience in tech/digital transformations involving ERP strategy, business process redesign, and implementation. Experience managing large-scale end-to-end ERP implementations (preferably SAP or Oracle). Ability to explain ERP processes for Finance, Procurement, and Supply Chain. Experience working with multiple vendors and familiarity with Agile software delivery practices. Prior experience in the Healthcare or Hospital industry (preferred). Skills: Significant experience with ERP platforms (SAP, S4/HANA) and proficiency in designing and architecting ERP solutions. Strong technical skills in SQL, database management, cloud platforms (AWS, Azure), and programming languages. Demonstrated experience in managing issues, scope, and quality within project timelines and budget. Strong change management skills, helping clients sustain ERP transformation changes. Willingness to travel approximately 80% of the time. Communication and Collaboration: Strong verbal and written communication skills. Ability to build credibility and trust with key clients at a senior level. Strong interpersonal skills for effective collaboration within cross-functional teams. Organizational and problem-solving skills essential for successful client engagement. Top-Ranked Workplace: Consistently recognized for our culture, diversity, and commitment to inclusion. Growth & Impact: Work on transformative projects that have a significant impact across industries. Global Exposure: Opportunities to collaborate with diverse teams globally. Professional Development: Access to continuous learning and career advancement. If you're ready to help drive large-scale ERP transformations for some of the most exciting companies worldwide, apply today to join our team at Bain & Company. Qualification : Required: Bachelors Degree in Computer Science, Project Management, Management Information Systems preferred Preferred: MBA or Masters level degree, courses in digital/tech transformation

Position: ERP Transformation Leader Location: Global (Travel required, approximately 80%) Experience: 8+ years in tech/digital transformations Industry: ERP, Healthcare, Technology What You ll Do: As an ERP Transformation Leader, you will join our Process Excellence team within the Enterprise Technology practice. This role involves driving end-to-end technology and digital transformations for our priority clients. You ll work on large-scale ERP transformations, collaborating with talented professionals to deliver high-impact solutions. Key Responsibilities: Leadership & People Management: Lead a high-performing technical team capable of delivering successful ERP transformations. Oversee staffing within the ERP Guild, ensuring that the right technical expertise is allocated to match project requirements. Implement financial strategies that align with project goals, contributing to Bain s overall success. Stay informed about emerging trends in the ERP landscape and lead innovations that maintain the team's competitive edge. Provide mentorship and growth opportunities for your team members. Project Management: Implement risk management strategies to mitigate potential issues and ensure successful project delivery. Collaborate with stakeholders, including executives, department heads, and end-users, to define business requirements. Manage the day-to-day project interface between your technical team, consulting team, and clients. Prepare and finalize project deliverables including reports, business proposals, and workshop materials. Lead project management activities such as scheduling, risk management, reviewing project plans, and follow-up on agreed actions. ERP Strategy & Implementation: Support the development of ERP strategies and present capabilities to Bain partners for large-scale ERP transformation bids. Lead the design and delivery of ERP solutions for areas like Finance, Procurement, and Supply Chain (preferably SAP or S4/HANA). Ensure that business risks are considered and managed as part of the ERP implementation strategy. Qualifications and Experience: Required: Bachelor's degree in Computer Science, Project Management, or Management Information Systems. 8+ years of experience in tech/digital transformations, specifically in ERP strategy, business process redesign, and implementation. Proven experience in managing large-scale ERP implementations (preferably SAP or S4/HANA). Strong understanding of S/4 or Oracle Healthcare processes for Finance, Procurement, and Supply Chain. Knowledge of working with multiple vendors and experience in Agile software delivery practices. Fluency in English (both written and spoken). Preferred: MBA or Master s level degree in digital/tech transformation. Experience in the Healthcare or Hospital industry. Familiarity with cloud platforms (AWS, Azure) and programming languages. Change management experience, with the ability to help clients sustain the transformation. Willingness to travel internationally, accounting for approximately 80% of the time. Knowledge, Skills, and Abilities: Significant experience with ERP platforms (SAP, S4/HANA) and the ability to design and architect ERP solutions. Strong technical skills in SQL, database management, and cloud technologies. Proven track record of managing scope, quality, and time for successful project completion within cost and schedule. Ability to build credibility with senior-level clients and foster effective collaboration across cross-functional teams. Top-Ranked Workplace: Bain & Company is renowned for its culture and commitment to diversity, making it an outstanding place to build your career. Growth & Impact: Work on projects that transform leading companies across various industries. Global Exposure: Collaborate with a diverse, driven team on innovative technology solutions. Learning & Development: Continuous career development and professional growth opportunities. Work-Life Balance: Bain supports employees with programs that foster personal growth alongside professional success. If you're ready to join a dynamic team and lead ERP transformations for top global clients, we invite you to apply today at Bain & Company! Qualification : Required: Bachelors Degree in Computer Science, Project Management, Management Information Systems preferred Preferred: MBA or Masters level degree, courses in digital/tech transformation

Job Description: This role is pivotal in ensuring the efficient and effective management of our Cash Application processes and reconciliation. The ideal candidate will not only excel in production work but also bring added value through people management, training capabilities, client management, and the ability to manage the Monthly Operating Report (MOR). This position requires a blend of technical accounting skills, leadership qualities, People management and excellent communication abilities. Key Responsibilities: 1. Accounts Receivable- Ensure accurate and timely processing of Accounts receivables transactions. 2. Leadership and Team Management: Supervise and mentor a team of accounts receivable professionals. Set performance standards, evaluate team performance, and provide constructive feedback and coaching. 3. Training and Development: Identify skill gaps within the team and organize training sessions to enhance their competencies. Foster a culture of continuous learning and improvement. 4. Client Relationship Management: Serve as a key liaison between the company and its clients. Address any process issues promptly, maintaining high levels of client satisfaction. 5. Monthly Operating Reports (MOR): Compile, analyze, and present monthly operating reports. Use these insights to drive process improvements and strategic decision-making. 6. Process Improvement: Continually assess and refine accounts receivable processes to increase efficiency, reduce errors, and improve client satisfaction. Implement new technologies or methodologies as appropriate. 7. Compliance and Risk Management: Ensure adherence to policies, procedures, and regulatory requirements. Mitigate financial risks by maintaining accurate records and implementing effective controls. Qualifications: Bachelor s/ Masters degree in Accounting, Finance. Minimum 7 years of experience in accounts receivables, with at least 2 years in a leadership position handling a team size of 5 or more members. Demonstrated ability to manage and motivate a team effectively. Strong analytical, organizational, and problem-solving skills. Excellent communication and interpersonal abilities, with a customer-focused attitude. Proficiency in financial software systems and SAP is a must and Microsoft Office Suite, particularly Excel proficiency. Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines. Qualification : Bachelors/ Masters degree in Accounting, Finance.

Job Purpose: The Director Process Management will be accountable for overseeing and optimizing assigned end-to-end business processes within Global Clinical Operations (GCO) to drive efficiency, compliance, standardization, and continuous improvement across the organization. They will lead and work collaboratively with cross-functional teams to identify areas for process improvement & innovation, implement best practices, control process health & compliance, and ensure processes align with GSK s strategic goals. Key Responsibilities: The responsibilities listed below outline the scope of the position. The application of these tasks may vary, based upon evolving business needs. As the Global Process Owner for assigned processes lead the design, maintenance, and continuous improvement of these end-to-end processes. Ensure these processes comply with regulatory requirements, are aligned with GCO s strategies, consider innovative approaches being developed in the industry, drive efficiency, and are well defined. Ensure that written standards are developed and maintained as needed to support the process and that written standards can be clearly understood by end-users. Provide necessary information and training to help users understand and implement these processes effectively. Define and implement process oversight strategy with key performance indicators, in-process controls, management monitoring and end-user feedback. Establish benchmarks and conduct periodic review of performance metrics to ensure effectiveness, efficiency, and compliance. Report process health and compliance to the relevant stakeholders proactively and take appropriate measures where deficiencies are identified. Influence and engage with the organization by building a strong network with stakeholders, partners, and subject matter experts to understand their drivers and needs along with broader organizational goals. Use these insights to craft alignment, drive meaningful change and improve end-user experience. Define and manage process change roadmaps, aligning priorities with system updates and innovations to address evolving business needs, manage risks or interdependencies, and implement improvements at scale. Lead strategy, planning, execution, and implementation of process change projects, ensuring improvements are achieved through a combination of process-people-system solutions. Partner with subject matter experts and support roles to deliver a comprehensive solution package that includes the end-to-end process itself, written standards, training, communication, change management, implementation, and monitoring plans. Maintain current knowledge of global regulations and guidance, global regulatory expectations, regulation intelligence and industry standards pertaining to the assigned processes. Proactively assess impact of any new regulations on assigned process and ensure ongoing compliance. Proactively educate themselves in evolutions and innovations across the industry and evaluate how they could positively benefit the effectiveness, efficiency or compliance of the process. Develop and align proposals with the appropriate stakeholders to drive process innovation that is aligned with GCO s strategic priorities and stakeholder needs. Maintain personal readiness to respond to internal audits and regulatory inspections, be the point of contact and interact with inspectors, and provide expert advice to respond to audit observations. Represent GSK in external forums to influence the external ecosystem in shaping industry-leading practices and development of innovative methodologies Basic Qualifications Bachelor s degree in Scientific discipline. Extensive experience in Pharmaceutical or Biotech industry working in Clinical Operations, Operational Excellence, or a related field. Excellent understanding of clinical operations processes, and ICH/GCP and global regulatory guidelines for drug development and approval processes with specific expertise in informed consent, clinical trial supplies and distribution of clinical safety documents. Experience leading major projects to completion and driving cross-functional improvements. Strong strategic and critical thinking, problem solving, influencing and decision-making capabilities. Forward-thinking and visionary mindset to modernize approach to clinical processes and leverage technology. Demonstrated matrix team leadership to deliver results. Demonstrated cross-functional collaborator with experience in building networks of partners and stakeholders, and broadly engaging with expert communities. Effective communication skills with ability to communicate and influence. Preferred Qualification Advanced degree in Scientific discipline Qualification : Bachelors degree in Scientific discipline.

GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer. With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. Job Purpose Improving the employee experience is central to our HR mission, and the newly formed Global Experience Owner group needs a senior change professional to translate the initiatives and strategies coming from this group into relevant messages that all employees can relate to. This role is central to how employees perceive HR s offering to them, both from a process and systems standpoint as well as service delivery. This role will ensure the business is engaged appropriately to understand the impact of the change, is readied to receive it, and has the support to adopt and embed the change to plan and quality, with minimal business disruption, ideally leaving them delighted with the change. The role requires close interaction with the impacted business stakeholders, GXOs, Senior HR leaders, and other change professionals across GSK. Role Responsibilities: Looking at annual HRLT priorities, creates a strategy that links various items to be delivered by GXO group into a clear and connected compelling message, underscoring the value HR is giving to GSK s people through these changes. This includes development and delivery of robust Change plans, including supporting communication, that are fully aligned with the ongoing priorities and plans of the function they support. Collaborating with other programmes (across HR, also other functions if needed) to understand and mitigate the cumulative impact of change on individuals and teams Managing a complex stakeholder landscape to ensure understanding, buy in, and a smooth path for delivery. Engagement requirements may also include third party vendors and offshore business services centres. Facilitating change and engagement workshops, including working with the People Experience Network and the UX lab to ensure the business itself is validating the solutions being delivered. Ensuring an appropriate network of change agents in place to support delivery of the change in their area Leveraging tools and capabilities to support leaders, managers, and employees through the change journey, ensuring a high-quality Employee Experience (EE), using Human Centric Design principles and tools Executing business readiness and embedding activities to measure whether impacted employees are ready for the change, and able to confirm the change embeds successfully Ability to craft executive messages for key programmes to educate internal HR colleagues on upcoming changes In times of unexpected system issues, quickly connect with stakeholders to communicate necessary information to impacted people, in short turnaround time Take initiative to build capabilities in GXO teams, so they understand change impacts, draft user stories that are easy to relate to, identify and align stakeholders towards the change and run Communities of Practice. Design and deliver regular communication content that is needed to keep Service Delivery Teams updated on ongoing enhancements to systems and processes. Role Requirements: Total 16+ years of experience Degree level education preferred MBA Business Change Management related experiences in process and tech programmes, focused on narrating the employee experience Excellent communication skills and the ability to work flexibly within a matrix team; Proven understanding and experience in standard business change and adoption tools Able to operate in an environment of high complexity and ambiguity, at a very fast pace Experience of delivering multi-national, large scale change, taking an enterprise mindset (able to see big picture) Ability to put important operational messages into a business context, drawing on global, business unit, and functional communication messages Experience of working in target operating model, process, and/or technology change Effective in an environment with tight deadlines, finite resource and uncertainty. Drives performance against timelines and budget constraints Desirable: Human centric design experience Organisational Development capability & experience of operating model change Prosci Practitioner or other equivalent Change Management certification Agile Practitioner At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. #LI-GSK Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose to unite science, technology and talent to get ahead of disease together so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Importa...

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Operations Manager Category: Management Type: Full-Time Location: Bangalore Job Overview We are seeking an experienced Operations Manager to oversee end-to-end US Healthcare Revenue Cycle Management (RCM). This role requires a track record in physician/hospital billing and expertise in process transitions. Key Responsibilities Operations: Manage AR/Denials, Charge Entry, and Credentialing. Transitions: Lead projects and develop Standard Operating Procedures (SOPs). Reporting: Utilize Excel and PowerPoint for performance tracking. Leadership: Manage recruitment, training, and team culture. Requirements Experience: 6+ years in US Healthcare leadership. Education: Graduate or Postgraduate degree. Tech Skills: Proficiency in RCM clearinghouse platforms and reporting tools. Qualification : Graduate or Postgraduate degree

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

Position: Manufacturing Supervisor Location: Bengaluru Employment Type: Full-Time Job Overview We are seeking a detail-oriented and experienced Manufacturing Supervisor to manage daily production operations in our **3D printing facility**. The role includes overseeing the production team, maintaining equipment efficiency, ensuring quality standards, and optimizing workflows to meet project deadlines. Key Responsibilities Production Supervision & Planning Manage **day-to-day manufacturing operations** on the 3D printing production floor. Plan and schedule production tasks to meet delivery timelines. Monitor workflow, identify bottlenecks, and ensure production schedules are met. Equipment & Process Management Supervise setup, calibration, and maintenance of **3D printers, CNC machines**, and related equipment. Conduct routine inspections and diagnostic tests to ensure machine reliability. Troubleshoot equipment issues promptly and coordinate repairs to **minimize downtime**. Quality Control & Documentation Ensure all products meet **company quality standards** and customer specifications. Maintain accurate documentation of production processes, maintenance logs, and service records. Inventory & Resource Management Monitor **raw materials, consumables, and spare parts** availability. Coordinate timely procurement to avoid shortages. Implement material optimization practices to **reduce waste and control costs**. Process Improvement & Efficiency Analyze manufacturing processes to enhance productivity and reduce operational costs. Implement **preventive maintenance plans** to avoid costly breakdowns. Compliance & Safety Ensure adherence to industry regulations, company policies, and **safety protocols**. Maintain a clean, organized, and hazard-free work environment. Key Skills & Requirements Education: Diploma or Degree in **Mechanical, Manufacturing Engineering**, or related field. Experience: Minimum **3 years of experience in manufacturing supervision**; experience in 3D printing or additive manufacturing is preferred. Technical Knowledge: Strong knowledge of **mechanical systems, production processes, and preventive maintenance**. Core Skills: Excellent troubleshooting and problem-solving skills. Leadership: Proven **leadership and team management abilities**. Communication: Strong communication skills and ability to work in a fast-paced environment. Commitment: Commitment to maintaining safety and quality standards. Qualification : Diploma or Degree in Mechanical, Manufacturing Engineering or related field

Position: Associate - Logistics Operations Department: Logistics & Linen Operations Location: Bengaluru Employment Type: Full-Time About Laundryheap: Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours. Role Overview: As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction. What You ll Do: 1. Operations & Route Management: Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time. Provide real-time support to drivers via chat, calls, or internal platforms. Optimize route plans for maximum efficiency and minimal delays. Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies. 2. Driver Support & Performance: Address inbound driver queries related to payments, schedules, feedback, and general support. Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed. Ensure adequate driver coverage across multiple time zones to meet live operational demand. 3. Operations & Project Support: Contribute to team goals by supporting or initiating projects aimed at streamlining operations. Maintain internal documentation and knowledge bases to ensure up-to-date resources. Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met. Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations. Required Skills & Experience: Education: Bachelor s degree or equivalent. Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus). Skills: Strong communication skills, both verbal and written. Ability to handle high-pressure, fast-paced environments with poise. Experience with driver or agent onboarding (calls/video) and live operational support. Proficient in email, chat support tools, and Google Sheets/MS Excel. Flexibility to work night or rotational shifts. Strong stakeholder management skills. A proactive, solution-oriented mindset with a focus on empathy. Preferred Skills: Experience in international support chat (US/EU region preferred). Background in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. Analytical mindset with an ability to interpret operational data. Why You Should Join Us: Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations. Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement. Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities. Qualification : Bachelors degree or equivalent

Associate Packaging Location: Bengaluru Employment Type: Full-Time Job Summary We are seeking a diligent Regulatory Compliance Team Lead to manage the qualification and compliance of packaging materials used in consumer products across the EMEA region. This role will focus on ensuring adherence to key EU and French regulations, coordinating testing and documentation, and collaborating closely with cross-functional teams to advance packaging compliance initiatives. Key Responsibilities Lead the qualification process for packaging materials used in consumer products, ensuring regulatory compliance across the EMEA region. Ensure packaging materials comply with relevant regulations including, but not limited to: EC 1223/2009 (Cosmetic Products Regulation) REACH Regulation (EC) No 1272/2008 French AGEC Law & Decree (including Article L. 5232) EU 2019/1021 (Persistent Organic Pollutants Regulation) EC 10/2011 (Food Contact Materials, if applicable) EU 528/2012 (Biocidal Products Regulation) Compliance with PFAS-related restrictions Conduct or oversee evaluations including: Packaging safety assessments (chemical compatibility, leaching/migration analysis) Stability and microbial integrity checks related to packaging Substance screening for SVHCs, POPs, phthalates, PFAS, and other restricted substances Review, validate, and manage supplier documentation such as Safety Data Sheets (SDS), Certificates of Compliance (CoC), Declarations of Conformity (DoC), migration test reports, and recyclability data. Collaborate effectively with cross-functional teams and external vendors/suppliers to ensure timely document collation and verification. Guide, mentor, and support junior team members involved in packaging compliance activities. Qualifications Bachelor s degree in Chemistry, Packaging Engineering, or a related field. Minimum of 2 3 years of experience in the life sciences industry, preferably within a packaging department. Strong understanding of packaging development and raw material chemistry. Excellent communication skills, demonstrating effective, timely, and proactive engagement with internal teams and external suppliers. Critical thinking ability to ask relevant questions, avoid redundant steps, and leverage past learnings to improve processes. Be part of a team driving compliance and innovation in consumer product packaging across the EMEA region. Collaborate with diverse experts and suppliers to ensure the highest standards of safety and regulatory adherence. Grow your career in a dynamic and evolving life sciences environment. Interested? Apply now to contribute your expertise to packaging compliance excellence! Qualification : Bachelors degree in Chemistry, Packaging Engineering, or a related field

Record to Report (R2R) Location: Bangalore Work Type: Full-Time Join the Ninja Clan Pioneer. Challenge Yourself. Create Better Lives. At Ninjacart, we re India s largest agritech company, transforming the agricultural ecosystem through technology, innovation, and sustainable solutions. Our mission is simple yet ambitious to empower every participant in the agri value chain, from soil to sales. We re building next-gen commerce, finance, and fulfillment solutions that uplift farmers, traders, retailers, and consumers alike. Our ecosystem of products Ninjacart, Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan serves unique customer needs and drives efficiency across the agri network. Backed by global investors including Accel, Tiger Global, Flipkart, Walmart, Qualcomm Ventures, and Nandan Nilekani, we re on a mission to build the most trusted, efficient, and inclusive AgriTrade Network. About the Role As part of our Record to Report (R2R) team, you ll play a key role in ensuring accurate, compliant, and timely financial reporting. You ll collaborate across teams, streamline processes, and uphold strong financial governance to support Ninjacart s growth journey. Key Responsibilities Support the month-end closing process for legal entities and internal reporting in line with IND AS and company accounting policies. Prepare and post journal entries, accounting corrections, and reclassifications to ensure accurate financial records. Work cross-functionally to validate and reconcile accruals and other financial data. Partner with consultants and auditors on accounting matters and new business initiatives, especially in FinTech-related areas. Prepare balance sheet reconciliations and supporting schedules on a monthly/quarterly basis. Assist in GST/TDS filings and ensure compliance with other statutory requirements. Perform ad-hoc financial analyses and reporting as needed. Maintain and update process documentation for R2R activities. Support both internal and external audits with necessary documentation and insights. Chartered Accountant (CA) with 1 2 years of experience in finance, accounting, or R2R operations. Solid understanding of IND AS, accounting principles, and internal controls. Experience in NBFC environments, SAP ERP, or IND AS transitions is a plus. Proven ability to drive process improvement and standardization initiatives. Excellent communication skills both written and verbal. High energy, proactive mindset, and a strong sense of ownership. A self-starter who thrives in fast-paced, dynamic environments. At Ninjacart, you ll be part of a purpose-driven organization that combines impact with innovation. Here, you ll have the freedom to experiment, the opportunity to grow, and the satisfaction of creating real-world change. Become a Ninja. Build better lives. Qualification : Chartered Accountant (CA)

Associate Manager / Manager Business Finance Location: Bangalore Work Type: Full-Time About Ninjacart Ninjacart is India s largest agri-tech platform, revolutionizing the agri ecosystem through technology, data, and innovation. Over the last decade, our India-first solutions have transformed how fruits and vegetables move from farms to consumers plates, empowering farmers, traders, and retailers in ways never done before. We aim to be the digital network for global agri commerce, solving structural challenges such as information asymmetry, payment inefficiencies, distribution gaps, and market discovery for buyers and sellers. With over $350 million in funding from investors including Walmart Group, Tiger Global, Accel, Syngenta, and others, Ninjacart is recognized as one of Top 25 Startups to Work For. We foster a results-driven, entrepreneurial culture where leaders enjoy autonomy, tackle large-scale challenges, and drive real impact. Our products Ninjacart, Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan cater to all segments of the agri value chain. Our mission is to build the most trusted, efficient, and inclusive AgriTrade Network in India. Role Overview We are seeking a strategic, analytical, and hands-on Business Finance Manager to join our Business Finance team. As a P&L owner, you will analyze financial data, prepare insightful reports, and provide recommendations that support strategic decisions and business growth. Key Responsibilities Financial Analysis & Reporting: Analyze financial data, create models, and prepare reports to support business decisions. Operational & Strategic Planning: Translate the operating plan into a financial plan with measurable milestones; track performance against targets. Variance Analysis & Insights: Analyze past results, perform variance analysis, identify trends, and recommend corrective actions. KPI Design & Implementation: Define key metrics to monitor business performance and provide early signals for stakeholders. Process Improvement: Develop and standardize reporting tools, dashboards, and ad-hoc financial models to enhance efficiency. Cross-Functional Collaboration: Work with teams across Finance, Operations, and Strategy to gather data requirements and ensure accuracy. Market Research & Valuation: Conduct market research, data mining, business intelligence, and comparative valuations to support strategic initiatives. Qualifications & Skills Education: B.Tech or MBA in Finance, Accounting, or related field; candidates pursuing CFA are welcome. Experience: Less than 2 years of relevant finance experience. Skills & Attributes: Strong analytical and quantitative skills with high attention to detail. Understanding of financial analysis, basic accounting principles, and P&L management. Excellent stakeholder management, organizational, and interpersonal skills. Ability to work independently, take ownership, and drive measurable business impact. As a Ninja, you will take ownership of impactful projects, collaborate with a high-energy team, and contribute to transforming India s agri ecosystem. If you are resilient, smart, and ambitious, this is your chance to make a real difference. Join Ninjacart. Pioneer change. Create better lives. Qualification : B.Tech or MBA in Finance, Accounting, or related field

NetSuite Staff Analyst Record-to-Report (R2R) Location: Bengaluru Department: Business Technology / Finance Systems Experience: 10+ Years (8+ Years in NetSuite with R2R Focus) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, anywhere, on any device. Through our Okta and Auth0 platforms, we provide secure access, authentication, and automation tools putting identity at the heart of enterprise security and growth. We value diversity of thought, experience, and background. We re not looking for someone who checks every box we re looking for lifelong learners and collaborative contributors who will strengthen our mission. The Opportunity As a NetSuite Staff Analyst, you will play a critical role in optimizing and maintaining Okta s financial systems with a strong focus on Record-to-Report (R2R) operations. This includes ensuring system integrity, supporting audits, improving month-end close processes, and enabling seamless integrations between NetSuite, Oracle Fusion Cloud, and other enterprise systems. You ll be the go-to SME for NetSuite s R2R functionality and collaborate across Finance, IT, and external partners to drive process excellence and scalability. Key Responsibilities System Expertise & Operations Act as a subject matter expert (SME) for NetSuite R2R functionality (GL, Fixed Assets, Subledger, Consolidations). Maintain workflows, dashboards, saved searches, and configurations to enhance system performance and compliance (SOX, GAAP). Close & Reporting Support Support month-end, quarter-end, and year-end close by ensuring timely reconciliations, reporting, and intercompany transaction accuracy. Partner with Accounting and Finance teams to streamline journal entries, accruals, and fund transfers. Projects & Integrations Lead or participate in NetSuite R2R-related projects: migrations, upgrades, process improvements, and integrations. Collaborate on integrations with tools like Boomi, Celigo, or other middleware. Stakeholder Collaboration Work with Finance, IT, and external vendors to resolve NetSuite issues, support users, and evaluate automation opportunities. Train users on NetSuite functionality and document best practices. Audit & Compliance Support internal and external audit processes by maintaining data integrity, system configurations, and traceability. Generate required audit reports and ensure all financial controls are in place. Required Qualifications Bachelor s degree in Accounting, Finance, Information Systems, or related field. 10+ years in financial systems technology, with 8+ years of hands-on NetSuite experience in R2R. Deep understanding of GAAP/IFRS, general ledger structure, and financial reporting. Proficiency in SuiteScript, Saved Searches, Dashboards, and NetSuite customization. Strong experience with: Account Reconciliations Fixed Assets Intercompany Accounting Multi-Currency Fund Transfers and Accruals Solid understanding of Scrum/Agile methodologies. Excellent communication and stakeholder management skills. Preferred / Nice-to-Have Skills Experience with integration tools such as Boomi, Celigo, or similar. Exposure to Oracle Fusion Cloud, SAP, or other ERP systems. Familiarity with related systems like Workday, Coupa, Avalara, and Salesforce. Work at the Core of Identity Security Help build and maintain mission-critical financial systems for a global tech leader. High-Growth Environment Join a rapidly scaling company and make a measurable impact. Cross-Functional Collaboration Work with global teams across Finance, Technology, and Compliance. Innovate in Finance Technology Leverage GenAI and automation to optimize reconciliation and reporting workflows. Inclusive Culture Thrive in a team that celebrates learning, diverse perspectives, and continuous growth. Join Okta, where your technical expertise in NetSuite and financial systems directly powers enterprise innovation and scale. Qualification : Bachelors degree in Accounting, Finance, Information Systems, or related field

Associate Implementation Location: Bengaluru Work Type: Full-Time About Intugine Every day, countless physical goods from dairy and snacks to electronics and automobiles travel through complex supply chains before reaching consumers. Brands managing these operations often struggle with timely deliveries, customer satisfaction, and operational cost control. Intugine Technologies is a global leader in multimodal supply chain visibility, helping over 75 major enterprises including Philips, Flipkart, Xiaomi, Diageo, Myntra, Swiggy Instamart, and Mahindra Logistics optimize operations, reduce logistics costs, and delight customers through our advanced visibility platform across air, land, sea, and rail. Role Overview As an **Associate Implementation**, you will be crucial in delivering seamless onboarding and integration of Intugine s solutions for our mid-market customers. You ll oversee end-to-end implementation, drive operational excellence, and act as the key liaison between clients and internal teams. This role offers a blend of hands-on technical setup, process design, and customer engagement. Key Responsibilities Lead the complete implementation of Intugine s platform at customer sites, ensuring projects are delivered on time and meet client requirements. Travel to client locations to understand their unique needs, provide training, and build strong relationships. Design, establish, and continuously improve implementation processes for efficiency and client satisfaction. Collaborate closely with the technical team to configure software solutions and troubleshoot issues. Define and monitor KPIs to track project health and success. Implement systems and workflows that guarantee adherence to client specifications and service levels. Research new product offerings and develop implementation frameworks for their rollout. 1-2 years of experience in product or SaaS implementation, preferably in B2B environments. Ability to balance big-picture thinking with meticulous attention to detail. Strong communication and interpersonal skills to engage diplomatically with diverse stakeholders. Excellent time management, prioritization, and delegation capabilities. Knowledge of Supply Chain Management (SCM) is a plus. Creative mindset with a passion for innovation and process improvement. Self-driven, responsible, and capable of working autonomously. Highly organized and adept at managing multiple tasks simultaneously. Proficient in English (native speakers a bonus). Perks at Intugine Comprehensive Health Coverage Personal Development Budget for upskilling Flexible Working Hours Open Door Policy Say goodbye to cubicles! Generous Parental Leave Documented Equal Pay Policy (since 2025) Education Assistance to support your growth Complete Ownership & Work Autonomy Life Skills Training (tax planning, investments, mental well-being, health & fitness) Company Outings because fun matters! Paid Time Off your well-being is our priority

Quality Leader Location: Bangalore Experience: 8 12 Years Education: B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline Job Summary We are looking for an experienced Quality Leader to drive software and process quality across embedded systems projects, with a focus on ASPICE, CMMI, and Functional Safety standards. The ideal candidate will have deep expertise in quality systems, metrics-driven process evaluation, and project lifecycle management. This role is instrumental in ensuring that project deliverables meet the highest standards of quality, safety, and compliance especially within the automotive domain. Key Responsibilities Process Monitoring & Compliance Ensure adherence to defined processes (ASPICE 3.1/4.0, CMMI, ISO standards) across multiple projects. Identify and report non-compliance issues and drive corrective/preventive actions (CAPA). Conduct process audits and facilitate project quality gate reviews. Data Collection & Metrics Analysis Collect project and process data to derive key quality metrics (e.g., defect density, review efficiency, process compliance scores). Perform root cause analysis (RCA) for quality issues and implement improvement actions. Tool and System Oversight Manage configuration management systems and defect/issue tracking tools. Work closely with development and testing teams to ensure tool usage aligns with defined processes. Process Definition & Improvement Define, maintain, and continuously improve the organization s Quality Management System (QMS). Contribute to functional safety and cybersecurity process definition (e.g., ISO 26262, ISO 21434). Promote a culture of quality and continuous improvement through training, mentoring, and awareness programs. Required Skills & Experience 8 12 years of experience in quality assurance or process management in embedded software projects. In-depth knowledge of ASPICE (3.1/4.0), CMMI, and SDLC models such as V-Model, Agile/Scrum. Experience with software quality metrics, root cause analysis, and CAPA processes. Familiarity with defect tracking and configuration management tools (e.g., Jira, IBM Rational, Git, SVN). Understanding of software quality factors, process audits, and measurement techniques. Exposure to Functional Safety (ISO 26262) and QMS process definition. Working knowledge of at least one programming language (C, C++, Python, etc.) to understand software deliverables from a quality perspective. Preferred / Added Advantage Experience in the automotive domain, including compliance with industry-specific safety and cybersecurity standards. Involvement in certification or appraisal processes (e.g., ASPICE assessments, CMMI appraisals). Knowledge of ISO 21434 (Automotive Cybersecurity). Lead quality transformation initiatives across cutting-edge embedded projects. Collaborate with top-tier automotive and industrial clients. Play a strategic role in shaping process excellence and organizational quality culture. Competitive compensation and a platform for professional growth. Qualification : B.E / B.Tech / M.E / M.Tech in Electronics, Computer Science, or a related discipline

Application Engineer Location: Bangalore Department: Engineering / Customer Success Role Summary Fracktal Works is seeking an enthusiastic and technically skilled Application Engineer to join our team in Bangalore. In this customer-facing role, you will be responsible for supporting clients with technical challenges, conducting training, evaluating applications, and collaborating across teams to advance the use of 3D printing technology. Your work will play a key role in driving innovation, improving customer experience, and enabling the successful adoption of additive manufacturing solutions. Key Responsibilities Provide hands-on technical support to customers, resolving issues related to 3D printing hardware, software, and processes. Collaborate with the sales and engineering teams to develop new 3D printing applications and tailor solutions to client needs. Deliver customer training on 3D printing systems, software (CAD), and post-processing techniques. Work with the R&D team to test new materials and print processes aimed at improving quality, reliability, and performance. Evaluate 3D printing products and services; offer feedback and insights to the engineering team for continuous improvement. Maintain a strong understanding of 3D printing trends and technologies, and share insights with the sales and marketing teams. Represent the company at trade shows, conferences, and events, showcasing solutions and building customer/vendor relationships. Develop technical resources including documentation, training guides, and application notes for both internal and customer use. Support the sales process by providing technical assistance, conducting product demonstrations, and attending customer meetings. Coordinate with the sales team on scheduling, documentation, and ensuring availability of sales-related equipment and materials. Perform CAD modeling for client-specific applications and internal development projects. Required Skills & Qualifications 1 3 years of experience with 3D printing technologies (FDM, SLA/DLP, SLS) in commercial or industrial settings. (Fresh graduates and interns with relevant skills are also encouraged to apply.) Hands-on experience with operating, maintaining, and troubleshooting 3D printing or industrial equipment. Familiarity with the complete 3D printing project lifecycle, including design, printing, post-processing, and testing. Strong oral and written communication skills with the ability to explain complex technical concepts clearly. Excellent problem-solving, facilitation, and consultation skills. Awareness of technology trends and innovations in additive manufacturing. Technical Proficiencies CAD Software: SolidWorks, Fusion 360, Autodesk Eagle Simulation/Analysis Tools: Ansys Workbench (Static Structural), Minitab Documentation Tools: LaTeX Programming Languages: C/C++, Python Operating Systems: Windows, Linux Education Bachelor s degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field. Candidates with strong industry experience in lieu of a degree may also be considered. At Fracktal Works, you'll work at the intersection of engineering and innovation. As an Application Engineer, you'll be empowered to solve real-world problems, work with cutting-edge 3D printing technologies, and contribute directly to customer success and product development. Qualification : Bachelors degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field

Job Title: Business Analyst Granite Location: Bengaluru Company: Altisource About Altisource At Altisource, we thrive in a fast-paced, collaborative environment where innovation meets impact. If you're a self-motivated, quick learner who enjoys working both independently and in teams and you're passionate about data, automation, and creating business value we d love to meet you! We re currently seeking a Business Analyst to join our Granite team, focusing on data analysis, configuration, and financial operations. This is an exciting opportunity to contribute to a growing, stable organization and build a meaningful career. Key Responsibilities Data Analysis & Reporting Execute complex data queries and generate reports using SQL. Analyze operational and financial data to support business strategy. Create insights using Excel, Power Query, and other reporting tools. Billing & Financial Operations Manage invoicing, billing, and reconciliation in coordination with the Accounting team. Maintain accurate financial records and ensure compliance with internal processes. Apply basic accounting principles in financial workflows. Documentation & Process Management Create and maintain business documentation, process manuals, and reports. Edit and format PDFs to align with company standards. Organize operational data and financial records for easy access. Client Engagement & Onboarding Work directly with clients to gather business requirements. Support onboarding and ensure a smooth integration process. Translate client needs into functional product workflows and features. Automation & Efficiency Develop automation tools using VBA, Power Query, and other platforms. Continuously seek ways to streamline processes and improve productivity. Cross-Functional Collaboration Partner with technology and business teams to deliver solutions. Communicate effectively with stakeholders, including senior leadership. Design process flows (Visio) and prepare executive presentations (PowerPoint). Qualifications Bachelor s degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field. 3+ years of experience in business analysis, product management, or operations. Hands-on experience managing IT projects and system integrations. Proficient in SQL, Excel, Word, Visio, and PowerPoint. Knowledge of financial systems, databases, and BI tools. Preferred Skills Strategic thinker with strong problem-solving skills. Excellent communication and stakeholder management abilities. Strong documentation and organizational skills. Experience with SaaS platforms and financial data handling is a plus. Join us and be part of a team that values innovation, integrity, and impact. Qualification : Bachelors degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field