Account Expansion Jobs in Bengaluru

Sales Lead - Mobility IoT Location: Bengaluru Job Type: Full-time Job Overview We are looking for a highly motivated and experienced Senior Sales Manager to lead our sales efforts in the mobility IoT domain. This role will focus on driving revenue growth, building strong relationships with key stakeholders, and expanding our footprint across the automotive and mobility ecosystems. The ideal candidate will have a proven track record in sales within the IoT or technology sector and a deep understanding of the mobility landscape. Key Responsibilities Sales Strategy & Market Expansion Develop and execute a comprehensive sales strategy to achieve revenue targets and drive business growth. Lead efforts to expand market presence by identifying new business opportunities and channels. Customer Acquisition & Relationship Management Identify and establish relationships with key decision-makers within OEMs and fleet operators. Lead negotiations and close high-value deals with key clients and partners. Develop strategies to maintain high customer retention and identify upselling opportunities. Team Leadership & Operations Manage and mentor a team of sales professionals, fostering a high-performance culture. Monitor sales performance, provide accurate forecasts, and report progress to senior management. Collaborate with product, marketing, and customer success teams to ensure alignment. Qualifications Experience: 7+ years of experience in sales, with a focus on IoT, technology, or mobility sectors. Proven Track Record: Demonstrated success in meeting or exceeding sales targets and driving revenue growth. Leadership: Experience in leading and managing a sales team with a results-driven culture. Industry Knowledge: Deep understanding of the mobility and automotive ecosystems and market dynamics. Tools Proficiency: Proficiency in CRM tools (e.g., Salesforce, Odoo) and sales analytics. Skills: Excellent communication, analytical problem-solving, and contract management skills. Preferred Qualifications Established network within the mobility or automotive industries. Familiarity with IoT technologies, telematics, and data solutions. Bachelor s degree in Business, Marketing, Engineering, or a related field; MBA is a plus. Competitive salary and performance-based incentives. Opportunities for professional growth and development. A dynamic and inclusive work environment with a market leader. Qualification : Bachelors degree in Business, Marketing, Engineering, or a related field; MBA is a plus

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Sales Account Manager Location: Bangalore Department: Business Development About IRP Systems & The Role IRP Systems develops **high-performance e-powertrain systems** that are transforming the Electric Vehicle (EV) market. We are seeking an experienced **Sales Account Manager** to drive business growth in the automotive electrification space, especially focusing on the **Indian market**. This pivotal role involves **building strong, long-lasting customer relationships** and securing new business to strengthen IRP Systems' position as a market leader. Key Responsibilities Account Management: Build and maintain **strong, long-lasting relationships with key customer accounts**, ensuring continuous business expansion and customer satisfaction. Business Development: Identify and pursue **new business opportunities** to grow the customer base and revenue streams. Market Positioning: Strengthen IRP Systems' market position, with a focus on the **Indian EV industry**. Product Mastery: Gain a **deep understanding of the company s product portfolio, technology, and roadmap** to optimize the commercialization process and reduce **time-to-market (TTM)**. Cross-functional Collaboration: Work closely with internal teams (product, engineering, operations) to effectively communicate **market needs** and drive competitiveness. Sales Strategy & Execution: Manage the entire **sales process from prospecting to closing deals**, ensuring seamless execution to meet business objectives. Negotiation & Communication: Engage in **complex negotiations** with clients, fostering long-term partnerships. Skills and Qualifications Educational Background & Experience Education: Academic business degree or a related field in Electronics is **mandatory**, combined with an **Engineering background**. Experience: **5+ years of experience in sales/account management**, preferably in the **automotive or electrification industry**. Proven track record of successful **B2B sales of complex multidisciplinary systems**. Experience in **motor controllers** for **2W, 3W, and 4W (e-LCV) markets is highly desirable**. [Image of Electric Vehicle (EV) Powertrain System Components] Industry & Sales Expertise Industry Knowledge: Understanding of the **Indian 2W, 3W, and 4W (e-LCV) markets** with a specific focus on **motor controllers**. Sales Expertise: Demonstrated success in **achieving sales targets** and managing the entire sales cycle. Strong **negotiation, presentation, and communication skills**. Attributes & Language Attributes: Proactive and **results-oriented**, with a strong sense of ownership and ability to work independently. Languages: **Fluency in English and local languages** (as applicable). Innovative Work: Play a key role in revolutionizing the electric vehicle market with **next-gen e-powertrain systems**. Career Growth: Substantial growth opportunities in a **rapidly evolving industry**. Benefits: Competitive compensation packages, including performance bonuses and travel allowances. Qualification : Academic business degree or a related field in Electronics is mandatory

Position: Business Manager Online Marketplace Team Location: Bengaluru Employment Type: Full-Time Job Summary: We are looking for a driven, results-oriented Business Manager to join our Online Marketplace team. This role is key to driving online growth, managing brand relationships, and expanding business in a competitive digital marketplace environment. You will take charge of managing key accounts, optimizing product listings, and collaborating with internal teams to ensure the success of our marketplace presence. Your goal will be to meet business targets, build strong partner relationships, and contribute to the ongoing growth of our online business. Key Responsibilities: 1. Online Growth & Strategy: Develop and execute strategies to drive sustainable growth across various online marketplaces (e.g., Amazon, Myntra, etc.). Identify and capitalize on growth opportunities by optimizing product listings, creating tailored content strategies, and launching marketplace-specific promotions. Stay on top of emerging marketplace trends, monitor competitor activity, and leverage data to continuously refine and improve strategies. 2. Account Management: Manage and nurture relationships with key channel partners to ensure high satisfaction, loyalty, and growth. Collaborate closely with partners to optimize product representation, enhance marketing efforts, and target the right customer segments. Provide ongoing support to resolve issues, track performance, and maximize opportunities for success on the platform. 3. Business Growth: Lead initiatives to drive business expansion with both existing and new brands. Set, track, and meet key performance indicators (KPIs), focusing on revenue growth, market share expansion, and meeting sales objectives. Work proactively to identify and implement strategies that align with business and brand goals. 4. Cross-functional Collaboration: Act as the primary liaison between the online marketplace team and internal departments, ensuring alignment of goals and strategies. Collaborate with teams across marketing, product, and logistics to ensure smooth execution of campaigns, product listings, and order fulfillment. Cultivate strong relationships with external channel partners, creating a seamless experience and fostering long-term collaboration. 5. Performance Monitoring & Reporting: Regularly monitor the performance of products and brands on the marketplace, analyzing metrics and trends to identify areas for optimization. Provide comprehensive reports and actionable insights to senior management on performance, opportunities, and any challenges encountered. Adjust strategies based on data insights to continually meet sales targets and business objectives. Required Skills & Qualifications: Education: Bachelor's degree in Business, Marketing, or a related field (MBA is a plus). Experience: 4 6 years of experience in business management, account management, or eCommerce, with a strong focus on online marketplaces. Proven success in driving growth and meeting targets in competitive online environments. Strong understanding of eCommerce dynamics and digital marketing strategies, particularly within popular online marketplaces like Amazon, Myntra, etc. Excellent communication skills, with the ability to effectively interact with internal teams, external partners, and stakeholders. Analytical skills to interpret data, derive actionable insights, and drive performance improvements. Ability to juggle multiple projects and deadlines in a fast-paced, results-driven environment. Strong negotiation and problem-solving skills, with the ability to navigate challenges in marketplace management. Preferred Qualifications: Experience working with large-scale e-commerce platforms and managing brand partnerships. Familiarity with marketplace management tools, performance analytics platforms, and content optimization tools. Qualification : Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)

Enterprise Customer Success Manager Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations including 98% of the Fortune 500 to build, test, and manage APIs efficiently. Headquartered in San Francisco, with offices in Boston, New York, and Bengaluru (where Postman was founded), we re backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. We re building an API-first world, simplifying every step of the API lifecycle through innovation, collaboration, and user empowerment. The Opportunity As an Enterprise Customer Success Manager (CSM), you will act as a strategic advisor to a portfolio of large enterprise customers, driving value realization, adoption, and growth. You ll own the post-sales relationship end-to-end from onboarding to expansion working cross-functionally with Sales, Product, and Engineering teams to ensure a best-in-class customer experience. This is a high-impact role where you ll help customers achieve business outcomes through Postman s platform while contributing directly to company success metrics. Key Responsibilities Customer Success Planning: Develop tailored success plans aligned with each customer s goals and API strategy. Onboarding & Enablement: Lead smooth onboarding, technical setup, and product adoption journeys. Consultative Partnership: Advise customers on best practices for API management, integrations, and collaboration using Postman. Impact Reviews: Conduct business reviews showcasing ROI, usage insights, and growth opportunities. Stakeholder Engagement: Build trusted relationships across customer organizations from developers to the C-suite. Customer Advocacy: Capture success stories and case studies to highlight customer value and drive advocacy. Revenue Influence: Identify and drive expansion opportunities to contribute to Net and Gross Retention goals. Feedback & Insights: Provide actionable customer feedback to shape Postman s product roadmap and strategy. Success Metrics Gross Retention Rate (GRR) Net Retention Rate (NRR) License Occupation (LO%) and Weekly Collaborating Users (WCU) Monthly Active Users (MAU) Expansion and upsell impact About You 8+ years in enterprise customer success, account management, or consulting preferably in SaaS or developer tools. Strong technical foundation (Bachelor s in Computer Science, Engineering, or related field). Proven success managing executive relationships and driving customer outcomes. Deep understanding of the API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, Atlassian, GitHub, or AWS tools preferred. Skilled in Gainsight, Salesforce, Gong, and related success tools. Excellent communicator able to translate technical value to business outcomes. Strategic, analytical, and proactive problem-solver who thrives in fast-paced environments. Why Join Postman At Postman, we believe in creating a culture of curiosity, inclusion, and continuous learning. Along with competitive pay and flexible schedules, we offer: Comprehensive medical coverage Flexible PTO and wellness reimbursement Monthly lunch stipend and wellness programs Hybrid work model (3 days a week in-office) Team-building events and a donation-matching program We re building a long-term, inclusive company where everyone can thrive and do their best work. Our Values Curiosity: We explore and innovate fearlessly. Transparency: We communicate openly about wins and challenges alike. Focus: We set clear goals that ladder up to a bold vision. Inclusion: Every voice matters in building what comes next. Excellence: We re dedicated to delivering the best together. Qualification : Bachelors in Computer Science, Engineering, or related field

Director Account Management Location: Bengaluru Work Type: Full-Time About Intugine Behind the scenes, these items journey through a global network of complex supply chains and that s where Intugine comes in. We are a leading supply chain visibility platform trusted by 75+ global enterprises including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and more. By enabling real-time, multimodal visibility (across air, land, sea, and rail), we help brands eliminate inefficiencies, cut logistics costs, and deliver on time, every time. As a proud technology partner to the Government of India s National Logistics Policy, we integrate with systems like FASTag, Port Community System, and FOIS, bringing deeper insights and intelligence to modern logistics. About the Role We re looking for a Director Account Management to join our senior leadership team and take ownership of our enterprise customer relationships. In this role, you ll lead the Account Management and Customer Success function, responsible for driving customer value, growth, renewals, and satisfaction. You ll be the voice of the customer internally, while acting as a strategic consultant and trusted partner to top executives across our client portfolio. This is a high-impact leadership role that blends strategic thinking, team leadership, and customer-centric execution. Key Responsibilities Portfolio Growth: Drive expansion and retention through cross-selling and up-selling across Intugine s product suite. Team Leadership: Manage, mentor, and grow a team of high-performing account managers. Identify training needs and set performance goals. Strategic Relationships: Build and maintain strong relationships with key enterprise clients, especially at the CXO level. Customer Success Strategy: Develop and implement frameworks to ensure customer satisfaction, adoption, and long-term value realization. P&L Ownership: Own and manage the P&L for the enterprise account portfolio. Renewals & Retention: Lead the renewal strategy and exceed retention goals through proactive engagement and value delivery. QBRs & CSAT: Conduct regular QBRs, track satisfaction (CSAT), and resolve escalations in partnership with delivery and technical teams. Executive Communication: Communicate effectively with client stakeholders across levels; act as a strategic advisor on business and operational challenges. Account Mining: Identify new revenue opportunities by unlocking additional stakeholders and business units within existing accounts. Goal Setting & Cross-Functional Alignment: Collaborate with internal teams including sales, product, and delivery to align goals and drive customer outcomes. Coaching & Mentoring: Develop direct reports through regular feedback, coaching, and leadership development. 8+ years of experience in Account Management, Customer Success, or Enterprise Sales 4+ years of leadership experience managing high-performing teams Proven success in growing strategic accounts and delivering long-term value Strong background in B2B SaaS; experience in logistics or supply chain tech is a strong advantage Experience navigating complex sales cycles and executive-level conversations Excellent communication, stakeholder management, and problem-solving skills Self-starter mindset; thrives in a fast-paced, evolving business environment At Intugine, you won t just manage accounts you'll build real partnerships that shape the future of global logistics. As part of our leadership team, you'll have the autonomy, support, and vision to make an impact that lasts. Perks & Benefits: Employee Stock Options Grow with us and share in our success Comprehensive Health Cover Your well-being is our priority Personal Development Budget We invest in your growth Flexible Working Hours Work when you're at your best Generous Parental Leave Family first Equal Pay Policy Transparent and fair compensation Education Assistance For your continuous learning journey Autonomy & Ownership Run your show with full support Life Skills Training Tax planning, mental wellness, and more Company Outings & Paid Time Off Recharge and reconnect

Finance Associate Job Type: Full-Time Category: Finance & Accounts Location: Bangalore About Bright Bright is a rapidly growing consumer fintech company on a mission to help Americans get out of debt and improve their financial health. Leveraging data science and machine learning, Bright s mobile app offers powerful tools like credit score building, automated debt paydown, budget planning, and loan refinancing. With 300,000+ users and over 100,000 ratings and reviews, Bright has achieved 6x growth in the past year. Backed by leading investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised more than $90 million in funding, including recent debt financing from Encina Lender Finance to fuel its credit business expansion. Bright is among the top 8 fintech companies in the U.S. and aims to become a top-100 financial institution by combining data science with financial product innovation all built from India for global markets. About the Role We are seeking a detail-oriented Finance Associate to manage day-to-day accounting operations and support financial reporting for our fast-growing business. This role involves handling accounting systems, performing reconciliations, ensuring compliance with statutory requirements, and providing accurate financial data to management. What You ll Do Manage and review daily bookkeeping and accounting transactions in Tally and QuickBooks (hands-on QuickBooks experience is essential). Oversee operational accounting activities, identify and resolve issues promptly. Prepare and file statutory reports and compliance documents for both India and U.S. on a monthly, quarterly, and annual basis. Conduct analytical reviews of financial data, identify discrepancies, and produce management reports. Perform account reconciliations, including vendor and intercompany transactions. Monitor balance sheet accounts and ensure accurate ledger maintenance. Generate invoices for intercompany transactions and maintain clear documentation. Support audit processes by preparing necessary documentation and reports. Maintain Management Information Systems (MIS) and regularly update senior management. Collaborate with internal teams to ensure timely financial operations and reporting. What You ll Bring Bachelor s degree in Accounting or Finance (required). Minimum 1 year of experience in general accounting or tax accounting. Proficiency with computerized accounting systems, especially QuickBooks (mandatory) and Tally. Strong attention to detail and excellent analytical abilities. Solid understanding of accounting principles, practices, and statutory compliance. Excellent organizational and time management skills, with the ability to prioritize effectively. Strong communication and negotiation skills. Ability to work independently with sound judgment and collaboratively as part of a team. Quick learner with a positive attitude, adaptable to a fast-paced environment. Work with a fast-growing, globally minded fintech startup backed by leading investors. Be part of a high-impact finance team that supports innovation in consumer financial products. Gain exposure to both Indian and U.S. statutory accounting and compliance. Develop your career in a supportive, dynamic environment with opportunities to grow and learn. Help Bright transform the future of consumer finance apply today! Qualification : Bachelors degree in Accounting or Finance

Position: Senior Executive Provider Partnerships Location: Bangalore Experience: 1 4 years Education: Any Graduate Role Overview: We are looking for a detail-oriented and proactive Senior Executive Provider Partnerships to support the verification and maintenance of account details across internal systems and insurance partners. This role is key to ensuring data accuracy, process efficiency, and smooth coordination among stakeholders. Key Responsibilities: Verify and validate documents received from internal teams for account updates. Ensure timely and accurate updating of provider account details. Share account information with insurance companies within agreed TAT (Turnaround Time). Proactively resolve discrepancies or issues related to account detail errors. Coordinate with Medi Assist branches to collect missing or additional documentation. Follow up with internal teams to ensure data completion and issue resolution. Handle grievances and coordinate with stakeholders for timely follow-up and resolution. Maintain daily reports on updated and pending account status. Recommend and support the implementation of process improvements to enhance efficiency. Skills & Qualifications: Proficient in MS Excel, including knowledge of key formulas. Strong attention to detail; able to detect inconsistencies or errors quickly. Meticulous in document verification and data validation. Excellent follow-up and coordination skills to drive tasks to closure. Polite and professional in communication, while being assertive when required. Qualification : Any Graduate

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Director / Senior Director Business Development Location: Bengaluru | NCR | Hyderabad | Pune Department: Sales & Go-To-Market Type: Full-Time | Leadership Role About the Role As a Director or Senior Director Business Development, you will spearhead strategic sales growth initiatives across India-based Global Capability Centers (GCCs) within verticals such as financial services, healthcare, retail, and automotive. You ll leverage deep industry networks, strategic thinking, and technology insight to drive revenue, build lasting client relationships, and shape Publicis Sapient s digital transformation footprint in India. This is a high-impact leadership role, ideal for someone with a track record of enterprise sales success, particularly within digital services or consulting environments. Key Responsibilities Sales Strategy & Execution Define and lead go-to-market strategies for India-based GCCs. Own the end-to-end sales cycle, including lead generation, RFPs, negotiations, and deal closure. Align business development goals with company vision and revenue objectives. Segment the market and prioritize target accounts (large enterprises, public sector, digital transformation buyers). Client Acquisition & Relationship Building Build and manage a robust pipeline of enterprise clients. Cultivate trusted advisor relationships with senior stakeholders and decision-makers. Represent Publicis Sapient in high-stakes negotiations and strategic engagements. Internal Collaboration & Team Incubation Initially operate in an individual contributor (IC) capacity until business scale demands team expansion. Collaborate with internal teams (growth, marketing, client partners, delivery) to craft tailored value propositions. Lead knowledge sharing and contribute to team culture, mentoring future BD hires. Required Skills & Experience 15+ years in enterprise/technology sales, preferably in digital consulting, tech services, or IT transformation. Proven ability to build a book of business and execute sales in a high-growth or consulting environment. Deep understanding of the India GCC landscape and established network in relevant industries. Strategic thinker with strong execution and account segmentation capabilities. Excellent communication, presentation, and negotiation skills. Self-driven, collaborative, and experienced in handling complex B2B deal cycles. Preferred Qualifications Master s degree in Business, Technology, or a related field (MBA preferred). Experience selling to CIOs, CTOs, Chief Digital Officers, or transformation leaders. Familiarity with cloud, data, engineering, and agile digital services offerings. Understanding of how large enterprises buy digital transformation services. Why Join Publicis Sapient Gender-Neutral Policy 18 Paid Holidays per year Parental Leave & Transition Program Flexible Work Options Wellness and Employee Assistance Programs About Publicis Sapient Publicis Sapient is a global digital transformation partner serving established enterprises through a fusion of strategy, consulting, customer experience, and agile engineering. With over 20,000 professionals in 53 offices worldwide, we drive meaningful change by helping clients modernize how they work and serve their customers. Qualification : Masters degree in Business, Technology, or a related field (MBA preferred).

Position: Assistant Manager Transactions Location: Bangalore Experience: 3 5 Years (Preferably in Commercial Interior Fit-Outs Design & Build / General Contracting) Role Overview: We are seeking a driven and detail-oriented Assistant Manager Transactions to support our commercial real estate operations. This role involves end-to-end lease management, client coordination, property inspections, and assisting in real estate transactions. A background in commercial interior fit-outs and a strong understanding of leasing processes will be highly advantageous. Key Responsibilities: Transaction & Lease Management Manage complete leasing documentation, including drafting, reviewing, and executing lease agreements. Support clients through the full transaction lifecycle, including pre- and post-acquisition phases. Examine historical transaction trends, assess fluctuations, and analyze non-recurring items. Client Engagement & Account Management Understand and map client requirements including lease renewals, space expansions, and new acquisitions. Build and maintain strong client relationships by providing strategic solutions and guidance. Identify new business opportunities and contribute to long-term relationship development. Property Inspections Conduct property tours for prospective clients after assessing their needs and identifying suitable options. Evaluate and present properties in alignment with client expectations and business objectives. Sales & Performance Management Achieve monthly and quarterly sales targets as defined by the management team. Contribute to internal reports and insights to support performance tracking and strategic planning. Liaison & Compliance Coordinate with government bodies, developers, and regulatory authorities to obtain necessary approvals and ensure compliance with all statutory obligations. Qualifications & Skills: Bachelor s degree required; MBA preferred. 3 5 years of experience in commercial real estate, ideally in interior fit-outs or general contracting. Strong understanding of lease agreements, property evaluation, and transaction workflows. Excellent interpersonal and communication skills. Proficient in Microsoft Office, particularly Word and Excel. Strong numeracy skills and ability to analyze real estate data, including rents, deposits, and market trends. Familiarity with legal and regulatory documents such as leases and local real estate regulations. Qualification : Bachelors degree required; MBA preferred.

Position: Business Development Lead Sales Location: Bangalore Experience: 10 15 Years (Preferably in Commercial Real Estate Sales with Project Business Development experience in Design & Build or General Contracting) Role Overview: We are seeking a dynamic and experienced Business Development Lead to drive growth and sales efforts within the commercial real estate sector. The ideal candidate will excel in client relationship management, business opportunity identification, and revenue generation while leading regional sales activities and collaborating across teams to meet organizational goals. Key Responsibilities: Customer Account Management: Accurately map client requirements including new space needs, lease renewals, expansions, and other strategic plans. Sales & Business Operations Management: Submit timely and accurate sales reports; maintain comprehensive MIS for all accounts handled. Forecast regional sales and track revenue performance against targets. Lead sales calls, presentations, and business development initiatives for the assigned region and business units. Collaborate with business leaders and internal departments to forecast workload demand and project deliverables. New Business Development: Proactively identify and pursue new business opportunities through effective networking and liaison with clients and industry stakeholders. Represent the company at business forums, meetings, and events to promote brand presence and generate leads. Team & Stakeholder Management: Plan, coordinate, and oversee support team activities to ensure timely delivery of services and resolve conflicting priorities. Foster effective communication and teamwork across departments and external partners. Qualifications & Skills Required: Bachelor s degree required; Master s degree in Business Administration preferred. 10 15 years of proven experience in commercial real estate sales and project business development. Strong appraisal and evaluation capabilities. Excellent interpersonal, communication, negotiation, and conflict resolution skills. Analytical skills to interpret legislation, regulations, leases, and market data. Research skills to gather relevant information on properties, markets, and trends. Effective planning, organizing, and scheduling abilities. Numeracy skills to calculate deposits, fees, and monitor area/location trends. Strong teamwork orientation with the ability to promote collaboration among various teams. Qualification : Bachelors degree required; Masters degree in Business Administration preferred.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Job Title: SDR Manager (Outbound) US Market Location: Bangalore, India (Work from Office, 5 days/week) Shift: US Shift (6 PM 3 AM IST) Experience: 3 6 Years in SaaS Sales (1-2 years in a leadership role) Department: Sales & GTM Employment Type: Full-Time About Spyne At Spyne, we re revolutionizing the way cars are marketed and sold with cutting-edge Generative AI. What began as a vision to help dealers sell online faster with AI-powered visuals has evolved into a full-fledged AI-first automotive retail ecosystem. Backed by $16M in Series A funding from top investors like Vertex Ventures and Accel, Spyne has: Expanded across the US & EU markets Launched AI-powered Image & 360 solutions Achieved 5X revenue growth in 15 months, with plans to scale 3-4X more this year Now, we are rolling out a GenAI Automotive Retail Suite and accelerating our expansion into the US market, targeting 150K+ dealers. We are setting up Spyne s first GTM hub in Bangalore and need an SDR Manager (Outbound) to lead and grow our team, specifically focused on driving outbound sales for the US market. This role is ideal for someone with experience in building high-performance sales teams, comfortable with strategy, coaching, and leading by example. Lead and Scale: Build and lead the first SDR team based in Bangalore, focused on outbound prospecting for the US market. Strategy & Execution: Set outbound sales strategies, define KPIs, and track performance (meetings booked, pipeline generated, conversion rates). Collaborate with Marketing: Work closely with Marketing to optimize outbound messaging, campaigns, and lead generation. Process Optimization: Implement best practices, tools, and processes to drive team productivity and success. Team Coaching: Provide regular coaching, conduct 1:1s, call reviews, and performance feedback to elevate SDR performance. Lead by Example: Be hands-on in working on key accounts and executing outbound experiments to drive results. Account Executive Alignment: Partner with AEs to ensure seamless lead hand-offs and high-quality conversions. Report & Analyze: Share performance metrics and insights with the GTM leadership to drive continuous improvement. Experience: 3 6 years of outbound SaaS sales experience, with at least 1-2 years in a leadership or managerial role. Team Building & Coaching: Proven track record of building, coaching, and scaling SDR/BDR teams. SaaS Expertise: Deep understanding of outbound sales strategies, ICP targeting, and CRM hygiene (experience with Salesforce, HubSpot, Apollo, LinkedIn Sales Navigator is a plus). Analytical Skills: Strong ability to analyze data and report on team performance. High Ownership: Strong drive for results and a passion for scaling teams in a fast-paced environment. US Shift Availability: Comfortable working US hours and leading by example. Team Onboarding: Hire, onboard, and ramp up your first SDR cohort in Bangalore. Create Outbound Playbooks: Tailor outbound playbooks for the US automotive market. Optimize Messaging: Collaborate with Marketing to optimize outbound campaigns and messaging. Establish Metrics: Set up weekly coaching, performance reviews, and regular reporting cadences. Pipeline Generation: Hit pipeline goals and foster a high-performance sales culture. High Ownership Culture: Zero politics, maximum impact. Global Exposure: Work directly with US leadership, clients, and GTM heads. Career Growth: Fast-track career path to GTM leadership roles. Massive Market Opportunity: Tap into the $1T+ global auto retail industry ripe for disruption. Top Investor Backing: Funded by Vertex, Accel, and other leading investors. If you re a hands-on sales leader looking to make a massive impact and thrive in a hyper-growth SaaS environment, Spyne is the place for you. Join us as we build the next big B2B SaaS success story from Bangalore, India s SaaS capital! Apply Now and help us drive Spyne s global expansion.

Job Title: Finance Associate R2R Function Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is on a mission to revolutionize conversational commerce by enabling human-like AI interactions on WhatsApp. As part of Y Combinator s W21 batch, we re already powering customer journeys for 300+ leading brands like HUL, ITC, Wow Skin Science, Piramal Health, and Snitch. With rapid expansion into enterprise verticals like BFSI, Healthcare, and Retail, LimeChat is at an exciting growth inflection point. If you re someone who thrives in ownership-driven, high-performance environments, join our elite team and make a lasting impact. Role Overview We're hiring a Finance Associate (R2R Function) to own collections, reconciliations, and client payment compliance. This is a high-ownership role ideal for someone with sharp communication skills, a grasp of legal procedures in finance, and a proactive mindset. Key Responsibilities Collections Management Proactively reach out to clients with overdue accounts to negotiate and secure payments. Offer solutions and manage sensitive situations tactfully. Account Reconciliation Reconcile client accounts regularly, identify variances, and coordinate resolution with both internal teams and customers. Client Communication Serve as the go-to person for all payment-related queries. Communicate payment terms, reminders, late fees, and escalations clearly and professionally. Reporting & Documentation Maintain detailed logs of collection efforts, interactions, and legal actions. Generate weekly and monthly reporting dashboards on receivables. Process Optimization Suggest and implement improvements to streamline collection workflows, minimize risk, and reduce DSO (days sales outstanding). Legal Enforcement Draft, issue, and follow up on legal notices for payment defaults. Coordinate with legal counsel to ensure regulatory compliance and appropriate escalation. Must-Have Qualifications 1+ years of experience in collections, accounts receivable, or client finance preferably in a SaaS or tech-driven organization. Strong grasp of collections law, including issuing notices and handling delinquent accounts professionally. Excellent verbal and written communication skills. High attention to detail and strong documentation habits. Proficiency in Excel/Google Sheets and comfort with basic finance tools. Bachelor s degree in Finance, Accounting, Business, or a related field. Bonus Skills Experience with accounting software (e.g., QuickBooks, Zoho Books, Tally, or similar) Knowledge of Indian taxation (GST, TDS) and compliance basics Familiarity with legal documentation processes in finance Unlimited Paid Time Off & Sick Leave Flexibility to recharge and stay balanced. Free Meals & Snacks Fuel your productivity. Subsidized Fitness Membership Stay healthy and energized. Pet-Friendly Office Bring your dog or cat to work! Annual Company Retreats Celebrate wins and build connections. Qualification : Bachelors degree in Finance, Accounting, Business, or a related field.

Job Title: Market Intelligence Manager Mode of Work: Work from Office Qualification: A Bachelor s/ Master s degree in marketing Experience: 03-10 years Location: Bangalore Department: Business About the Role: We are looking for a friendly and detail-oriented Market Research professional to join our dynamic team in the Information Technology and Services industry. In this pivotal role, you will have the opportunity to dive deep into market trends, customer behaviours, and competitive landscapes. Your findings will play a significant role in shaping our strategic decisions involving market expansions and guiding our innovations. You ll collaborate with cross-functional teams, bringing your analytical skills to the table to provide actionable recommendations that help us stay ahead in the ever-evolving tech landscape. We re not just looking for someone who can crunch numbers; we want a curious mind ready to explore and analyse data, turning it into compelling stories that resonate with our stakeholders. If you re someone who thrives on data-driven decision-making and loves the challenge of transforming raw information into strategic insights, we want to hear from you! Join us in making a difference in the tech industry and helping steer our company toward a more informed future! Skills and Requirements: Educational Background: A Bachelor s/ Master s degree in marketing, business, statistics, or a related field; a master s degree may be preferred. Work Experience: 3 10 years of experience in solid Market research. Analytical Skills: Strong analytical and critical thinking skills to interpret complex data. Technical Proficiency: Familiarity with statistical software (e.g., SPSS, SAS) and data visualization tools (e.g., Tableau) Not Mandatory. Communication Skills: Excellent written and verbal communication skills to present findings clearly. Attention to Detail: Strong attention to detail to ensure accuracy in data collection and analysis. Proven experience in market research and market data analysis, preferably in the IT sector. Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities. Strong problem-solving skills and a proactive mindset. Data Collection: Gather data through surveys, interviews, focus groups, and other methods to understand consumer preferences and market trends to provide valuable insights. Data Analysis: Analyse data using statistical software and tools to identify patterns, trends, and insights. Analyse and interpret data to inform product development and marketing strategies. Report Preparation: Prepare detailed reports and presentations that summarize research findings and provide actionable recommendations and effectively communicate research findings to stakeholders. Market Trends Monitoring: Keep track of market trends, competitor activities, and industry developments to inform strategic decisions. Monitor competitor activity and industry developments to provide strategic recommendations. Collaboration: Work with marketing, sales, and product development teams to align research findings with business strategies. Consumer Behaviour Study: Study consumer behaviour and preferences to help develop marketing strategies and product offerings. Market Research: Conduct comprehensive market research to identify trends, opportunities, and threats in the IT and services sector pertaining to the domains addressed by PIXEL. Stay up-to-date with emerging technologies and trends relevant to the industry. Utilize data analytics to monitor performance and provide actionable insights. Collaborate with leadership to align business market intelligence initiatives with organizational goals. Work closely with the various Sales, Marketing and Partnership managers to collaborate on global domain, partnership and account intelligence. Keep a track of action items post specific market intelligence findings with specific teams. Deliver pointed and specific research and market intelligence within specific timelines. Analyse, report and utilise market intelligence tools and use AI effectively to generate very specific information. Use information gathered to advise Sales / Partnership teams on next discovery steps. This job might be for you if: You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don t get flustered easily. If you don t know the answer, you ll dig until you find it. You pay attention to the details. As far as you re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch. You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches. You communicate clearly. You write well, you speak eloquently and you can explain just about anything to anyone. You are motivated and driven. You are ready for new challenges without waiting to be asked. You re going to take ownership of the time you spend with us and truly make a difference. Qualification : A Bachelors/ Masters degree in marketing, business, statistics, or a related field; a masters degree may be preferred.

Job Title: Technical Account Manager Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include Key Responsibilities: Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus s solutions. Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals. Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence. Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption. Ensure onboarding, adoption and expansion of the solution for customers during operations. Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback. Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations. Create and maintain documentation, FAQs, and other technical resources to support self-service and client education. Work closely with sales and customer success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of Locus s solutions. Qualifications: 5-7 years consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider. Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required. Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits. Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners. Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live. Experience in configuring and delivering software demonstrations are mandatory. Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!