Account Expansion Jobs in Coimbatore

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Job Title: Customer Success Manager (CSM) Location: Coimbatore Experience: 2 to 4 years Open Positions: 1 Educational Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience & Skills: 2 4 years of experience in customer success, account management, or a related role preferably in ERP or software-based industries. Strong communication and interpersonal skills, with the ability to build lasting client relationships. Excellent problem-solving abilities and a proactive, customer-first approach. Experience managing multiple accounts and balancing competing priorities. Familiarity with ERP, CRM, or SaaS platforms is a strong advantage. Proficiency in Hindi and English (spoken and written). Job Responsibilities: Manage the successful delivery of customer projects, ensuring deadlines and expectations are consistently met. Coordinate with internal teams to schedule, execute, and track project progress. Prepare and present regular updates and reports for senior management and stakeholders. Delegate tasks effectively across teams and monitor performance and deliverables. Identify potential project risks and opportunities; proactively suggest mitigation strategies. Drive initiatives to improve customer satisfaction, project profitability, and overall efficiency. Organize and lead stakeholder and project team meetings, capturing minutes and follow-ups. Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Business Development Executive (BDE) Location: Coimbatore, Tamil Nadu Experience: 0 2 Years Qualification: BBA, MBA, or any degree specialization (2022 2024 Passed Outs Freshers & Experienced Welcome) Employment Type: Full-Time Kickstart Your Sales Career in Coimbatore Join as a Business Development Executive We are looking for a dynamic and driven Business Development Executive (BDE) to join our team in Coimbatore. This is an exciting opportunity for recent graduates or early-career professionals with a passion for IT product sales, lead generation, and client relationship management to grow in a fast-paced tech environment. Key Responsibilities: Develop and execute targeted outreach campaigns via phone, email, and social media. Qualify leads from inbound and outbound marketing campaigns. Engage with prospects to understand their business needs and recommend suitable IT products and services. Present demos and solutions clearly and effectively to clients. Use CRM software to manage leads, sales activities, and client communications. Maintain up-to-date knowledge of company offerings, pricing models, and payment plans. Conduct competitor and market analysis to identify new opportunities. Meet or exceed monthly sales goals and contribute to business growth. Build strong client relationships for repeat business and long-term engagement. Candidate Requirements: Bachelor s or Master s degree in BBA, MBA, or any relevant field. 0 2 years of experience in IT sales, software marketing, or B2B lead generation. Familiarity with CRM systems and sales tracking tools. Excellent communication, negotiation, and interpersonal skills. Strong organizational and time-management abilities. Basic understanding of the IT/software industry is a plus. Willingness to work in a target-driven environment and achieve measurable results. Benefits: Competitive salary with incentive structure. Career advancement and learning opportunities. Supportive and collaborative team culture. Exposure to modern IT solutions and digital sales strategies. Opportunity to grow within a leading tech-driven company based in Coimbatore. Apply Now Join us as a Business Development Executive in Coimbatore and take your first step toward a successful career in IT sales and business growth. Qualification : Bachelors or Masters degree in BBA, MBA, or any relevant field.

We are currently seeking a highly motivated and experienced Area Business Manager to join our retail team. As an Area Business Manager, you will be responsible for overseeing and managing the retail operations within your designated area. This is a key leadership role where you will be responsible for driving sales, achieving targets, and ensuring the overall success of our retail stores. Responsibilities: - Develop and implement strategic plans to drive sales growth and achieve business objectives within the retail sector - Manage and oversee the performance of multiple retail stores within the designated area - Monitor and analyze sales data, market trends, and competitor activities to identify opportunities for improvement and growth - Provide guidance and support to store managers in achieving sales targets and delivering exceptional customer service - Conduct regular store visits to ensure compliance with company policies, procedures, and visual merchandising standards - Collaborate with cross-functional teams to develop and execute marketing and promotional campaigns to drive footfall and increase brand awareness - Recruit, train, and develop retail staff to ensure a high level of product knowledge and customer service skills - Monitor inventory levels and ensure adequate stock availability to meet customer demands - Build and maintain strong relationships with key stakeholders, including suppliers, landlords, and local community organizations Requirements: - Bachelor's degree in Business Administration, Retail Management, or a related field - Proven experience as an Area Business Manager or similar role within the retail industry - Strong leadership skills with the ability to motivate and inspire a team - Excellent analytical and problem-solving abilities - Exceptional communication and interpersonal skills - Ability to work in a fast-paced and dynamic environment - Proficient in Microsoft Office Suite and retail management software - Willingness to travel within the designated area as required Qualification : Bachelor's degree in Business Administration, Retail Management, or a related field

Role Overview: We are seeking a highly motivated and energetic individual to join our sales and market research team. This role involves gathering and analyzing competitor data, identifying market trends, and providing valuable insights to support our sales efforts. The ideal candidate will be passionate about market research, have a strong sales orientation, and be eager to grow in a dynamic environment. Key Responsibilities: Competitor and Market Analysis: Collect and consolidate data on competitors and the marketplace, translating it into actionable items, reports, and presentations. Provide competitive analysis on various companies market offerings, pricing, sales models, and operations. Customer Research: Understand business objectives and design surveys to gather prospective customers' preferences and needs. Conduct SWOT analysis to assess market opportunities and threats. Data Compilation and Analysis: Use both modern and traditional methods to compile and analyze data. Ensure accuracy and reliability of collected data. Interpret data and make actionable recommendations based on insights. Reporting and Documentation: Compile research findings and store them in databases for future reference. Create detailed reports and presentations to share with key stakeholders. Market Trends and Best Practices: Stay informed on market trends and competitor research. Implement best practices for market research to support strategic decision-making. Program Evaluation: Evaluate program methodology and key data to ensure releases are accurate and aligned with business objectives. Eligibility / Job Requirements: Educational Qualifications: B.Tech / B.E. / Diploma in Mechanical, Mechatronics, Electrical Engineering or any graduate with relevant experience in market research or sales. Experience: Minimum of 1 year of sales experience (preferably in software selling or the mechanical industry, with knowledge of CAD software). Skills & Attributes: Strong English proficiency for effective communication and reporting. Highly self-motivated with an initiative-taking attitude. Passionate about customer engagement and sales, with strong persuasive abilities. Energetic, after-sales oriented, and goal-driven. Ability to plan and manage sales schedules effectively to meet targets. Additional Requirements: Must own a two-wheeler. Knowledge of additional local languages is a plus. Enthusiastic, young, and eager to pursue sales as a long-term career. This role offers an exciting opportunity to contribute to a growing company while developing skills in market research and sales. If you're passionate about data-driven decision-making and have a keen interest in the mechanical industry, we encourage you to apply. Qualification : B.Tech / B.E. / Diploma in Mechanical, Mechatronics, Electrical Engineering or any graduate with relevant experience in market research or sales.

Junior Finance Executive Location: Coimbatore, Tamil Nadu Experience: 1+ Year (Freshers with internship experience are welcome) About Winfomi Winfomi is a dynamic and rapidly growing Salesforce consulting firm with a proven track record of delivering innovative solutions to our clients. With three years of industry experience, we are committed to operational excellence, exceptional customer service, and helping businesses unlock the full potential of the Salesforce platform. Role Overview We are looking for a detail-oriented Junior Finance Executive to support our financial operations and client coordination efforts. The ideal candidate will have a postgraduate degree in Finance and an eagerness to develop skills in financial reporting, auditing, taxation, and client communication. Key Responsibilities Maintain financial records, manage transactions, and perform reconciliations. Assist in preparing financial statements, invoices, and reports. Conduct bank reconciliations and oversee accounts payable/receivable. Collaborate with auditors to ensure compliance with financial regulations. Follow up with clients regarding financial transactions and documentation. Support budgeting, financial planning, and cash flow management activities. Ensure timely GST, TDS, and other tax filings in compliance with statutory requirements. Utilize financial software tools such as Tally and Zoho for bookkeeping and reporting. Qualifications & Experience Postgraduate degree in Finance/Accounts (M.Com, MBA Finance, PGDM Finance, CA Inter, or equivalent). Freshers are welcome; internship experience is advantageous. Skills & Competencies Solid knowledge of accounting principles, auditing, and financial management. Proficiency in MS Excel, Tally, Zoho, or similar financial software. Strong analytical and problem-solving abilities. Excellent communication and professional client management skills. Join Winfomi to gain valuable experience in finance within a growing technology services firm! Qualification : Postgraduate degree in Finance/Accounts (M.Com, MBA Finance, PGDM Finance, CA Inter, or equivalent).

Senior Sales Specialist Location: Coimbatore, Tamil Nadu Experience: 6+ Years (Must) Work Mode: Work From Office (WFO) Job Summary We are hiring experienced Enterprise Senior Sales Specialists in Coimbatore to focus on appointment setting and lead generation for the USA market. The ideal candidate will be responsible for proactive outreach, qualifying leads, and booking meetings with key decision-makers such as CXOs and founders. You will work closely with the US-based sales team to ensure a consistent pipeline of high-quality, qualified meetings. Key Responsibilities Outbound Prospecting & Lead Generation: Identify and engage potential clients through cold calls, emails, LinkedIn outreach, and other channels. Appointment Setting: Schedule meetings with CXOs, Founders, and decision-makers in funded startups, SMBs, and enterprises. Multi-Channel Outreach: Use tools like LinkedIn Sales Navigator, HubSpot, Apollo.io, and Seamless.ai for efficient prospecting. CRM Management: Track and manage leads, follow-ups, and appointment bookings using HubSpot or similar CRM platforms. Follow-Up & Relationship Building: Nurture prospects to improve conversion rates and strengthen client relationships. Collaboration: Work closely with USA sales and presales teams to align efforts with sales goals and target accounts. Performance Tracking: Maintain accurate outreach activity records and report on appointments scheduled. 6+ years of experience in B2B outbound sales, lead generation, or appointment setting. Proven success in booking qualified meetings within the USA market. Excellent verbal and written communication skills in English. Experience selling AI, Data, Cloud, or IT services is a plus. Hands-on proficiency with sales outreach tools such as LinkedIn Sales Navigator, HubSpot, Apollo.io, and Seamless.ai. Strong objection handling, lead qualification, and relationship-building skills. Self-motivated, target-driven, and able to work effectively in a fast-paced environment. Opportunity to work on high-impact sales campaigns targeting the USA market. Collaborative work environment with growth and learning opportunities. Use cutting-edge sales technology tools. Be part of a motivated, high-performing sales team. Apply Now If you have a passion for B2B sales and a proven track record in lead generation and appointment setting for the USA market, apply now to join us as a Senior Sales Specialist in Coimbatore!

Position: Social Media Intern Experience: Freshers Education: Any Bachelor's Degree (Preferred: Marketing, Communication, or related fields) Industry: Education, IT, Media Job Type: Internship Job Description We are looking for a creative and enthusiastic Social Media Intern to join our marketing team. The candidate will help manage and grow our social media presence while creating engaging content across various platforms. Key Responsibilities: Assist in managing social media accounts (Facebook, Twitter, LinkedIn, Instagram, etc.). Create, schedule, and publish engaging content (text, images, and videos) for social media platforms. Monitor social media performance and generate weekly engagement reports. Stay updated on current trends and implement relevant strategies to increase reach and engagement. Engage with followers by responding to comments, messages, and inquiries in a timely manner. Collaborate with the marketing team to plan and execute social media campaigns. Research and suggest new growth strategies for social media channels. Skills and Qualifications: Strong understanding of social media platforms and best practices. Creative mindset with excellent written and verbal communication skills. Basic knowledge of graphic design tools (e.g., Canva, Adobe Photoshop) is a plus. Ability to multitask and work in a fast-paced environment. Analytical mindset to track and improve performance.