ACD Jobs in Bengaluru

Job Description: As the Technical Support Manager for Lenovo, you will lead a high-performing team dedicated to providing exceptional technical support for gaming laptops and other Lenovo products. You will be responsible for ensuring that service levels, including AHT, abandonment rates, and first call resolution, are met and exceeded. Your role involves developing improvement plans to enhance customer experience, managing key performance metrics, and working closely with other service teams to resolve critical escalations. You will also be instrumental in designing, implementing, and enhancing processes that support the technical support function, focusing on team development and driving operational efficiency. 1.1.1. Responsibilities: 1. Team Leadership & Performance Management: Lead a team to meet and exceed service levels such as AHT, SLA%, Abandonment Rate, and Average Speed to Answer. Develop and implement plans to achieve high-quality metrics like First Call Resolution, Repeat Dispatch Rates, and Turnaround Time. Focus on the individual development of team members, enhancing both their technical and professional skills. 2. Customer Experience Focus: Ensure a high level of customer satisfaction by managing and resolving escalations and ensuring first-call resolutions. Collaborate with other service towers and directly with customers to address critical issues and enhance the support experience. 3. Operational Optimization: Plan capacity, hiring, and training requirements in coordination with business operations to optimize workforce effectiveness. Develop and implement processes, systems, and best practices to support the technical support function, ensuring operational efficiency. 4. Performance Metrics & Continuous Improvement: Create and track metrics to measure the effectiveness of technical support and drive improvements. Design and implement performance tracking systems for technical support teams, ensuring measurable outcomes. 5. Technical Troubleshooting Expertise: Demonstrate deep knowledge of gaming laptops and technical troubleshooting processes. Ensure the team is equipped to handle complex technical issues and provide solutions for gaming and notebook technologies. 1.1.2. Key Functional/Technical Competencies: Technical Expertise: Knowledge of gaming laptops, notebook technologies, and troubleshooting techniques. Analytical Skills: Proven track record of using data to manage and improve technical support performance. Operations Management: Experience in managing large-scale operations in enterprise or service provider environments. CRM & Incident Management: Familiarity with tools like MSD(CRM), Oracle RightNow, and incident tracking systems. Leadership & Coaching: Ability to develop teams, drive improvements, and enhance both technical and customer-facing skills. Multi-tasking & Detail-oriented: Capable of managing multiple projects simultaneously and with attention to detail. 1.1.3. Key Behavioral Competencies: Customer-Centric: Demonstrated focus on delivering superior customer service and problem resolution. Integrity & Work Ethic: Highest level of integrity and a strong work ethic, committed to delivering high-quality results. Problem Solving: Sharp analytical skills and the ability to devise effective solutions in complex scenarios. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing conditions. Initiative & Ownership: Self-driven with a focus on achieving results without constant supervision. Teamwork: Strong collaborator who acts as an owner and is focused on delivering results with high standards. 1.1.4. Education/Qualification: Graduation (preferably in a relevant field such as IT or Engineering) 1.1.5. Work Experience: 7-10 years of experience in the IT service industry, with at least 6 years in technical support management, including people management. Proven experience in managing remote support teams and overseeing both voice and non-voice processes. Strong background in developing and managing technical support operations with a focus on gaming and notebook devices. 1.1.6. Why Work at Lenovo: Lenovo is committed to providing an inclusive, innovative, and growth-driven environment. As a leader in the global technology market, we offer opportunities to work on cutting-edge products and solutions. Join our team to make a meaningful impact on customer experience, lead high-performing teams, and drive technical excellence within a fast-paced, dynamic environment. Qualification : Any Graduate

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Contact Flow Management Principal responsibilities As a Manager Contact Flow Management, you'll work within Contact Centre, to conceive, develop and produce effective IVR automated responses to customer enquiries. IVR designing and governance for WPB markets. Technology Enhancements & Optimization (IVR, CIVR) Migration Deployment & Project Management of CC Technology Business as Usual Requests & Resolving Defects/Fixing Issues Representing business in Daily Stand-ups and other Pod level Agile ceremonies. Requirements Good understanding of contact center and digital technologies Experience of customer journey mapping, Optimization, and an eye for continuous improvement Ability to set clear strategic direction, aligned with Markets, Propositions, Channels and Functions Strong interpersonal skills and ability to bring the organization/teams along with us on this journey. Understands how to navigate the matrix and drive integration opportunities. Strong understanding of culture and experience positively driving culture Knowledge and experience of conversational AI considered a benefit. Bachelor s degree in technology discipline or related field preferred. Must have completed a minimum tenure of 2 years in a Assistant manager You ll achieve more when you join HSBC.

Position: Application Engineer, Analog & Power Job Overview: We are seeking an Application Engineer specializing in Analog & Power to join our team. In this role, you will provide advanced engineering design services and support to the regional engineering team, with a focus on power electronics and analog engineering solutions. You will be responsible for hardware engineering support, including PCB design and review, electronic simulations, and laboratory analysis, all while ensuring compliance with industry standards and customer specifications. Key Responsibilities: Provide advanced engineering design and support for power electronics and analog systems, assisting the regional engineering team. Conduct hardware engineering tasks, including PCB reviews, electronic simulations, and using lab equipment such as PCBA rework tools and oscilloscopes for product development. Lead PCB design from initial concept (block diagrams) to part selection, schematics, layout, Gerber files, and prototype testing. Develop clear and concise technical documentation, such as whitepapers, technical reports, and internal training materials. Support the development and validation of reference designs to meet customer specifications. Ensure that all designs comply with relevant industry standards and customer specifications. Attend technical and sales training to stay up to date with current technologies and trends. Maintain accurate documentation of engineering designs and solutions for future reference. What We Are Looking For: Bachelor s Degree or higher in Electronics, Electrical Engineering, Computer Science, or a related field. At least 7 years of experience in electronics/semiconductors, power management, and analog product design. Strong technical expertise in power conversion topologies (DC-DC, AC-DC, DC-AC). Experience working with WBG (Wide Bandgap) devices such as SiC and GaN. Solid experience with electrical instrumentation, including Op-Amps, signal conditioning, sensors, and data acquisition systems. Familiarity with industry standards and compliance (e.g., IEC, UL, ISO) for high-power systems. In-depth understanding of EMI/EMC standards and mitigation techniques for high-power designs. Experience in reference design development, validation, and component optimization. Strong communication and interpersonal skills to collaborate effectively with internal teams and customers. A passion for innovation and a commitment to delivering high-quality engineering solutions. What s In It For You: Access to training and professional development opportunities. Performance coaching and growth support. The chance to work with a fun and supportive team. Opportunity to be part of a growing and strong company. Community involvement opportunities. About Arrow: Arrow Electronics, Inc. (NYSE: ARW), a Fortune 133 company and one of Fortune Magazine s Most Admired Companies, is a global leader in technology solutions. With 2023 sales of USD $33.11 billion, Arrow develops innovative technology solutions that improve business and daily life. Our broad portfolio helps customers create, make, and manage forward-thinking products that make technology accessible to more people. Location: Bangalore, India Employment Type: Full-time Job Category: Engineering and Technology Qualification : Bachelors Degree or higher in Electronics, Electrical Engineering, Computer Science, or a related field.

Job Description Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. Our R&D division is growing globally, and we are looking for an experienced Power Electronics Engineer to join our dynamic team at the new R&D site in Bangalore, India. As a Power Electronics Engineer at SolarEdge India R&D, you will play a pivotal role in the design, development, and optimization of power electronics and power electronics systems for our advanced solar energy products. You will be responsible for driving the innovation and technical excellence of our power solutions, contributing to the success of SolarEdge's mission to make solar energy more accessible and efficient. Responsibilities: Design, analysis, and development of advanced power electronics and power systems for SolarEdge's solar energy products, including inverters, power optimizers, and energy storage solutions. Collaborate with cross-functional teams, including electrical engineers, Mechanical Engineers/Designers, PCB Layout Engineers, and firmware developers, to ensure seamless development, integration, and optimization of power systems. Conduct power system studies, such as load flow analysis, transient stability, and harmonic analysis, to assess system performance and reliability. Perform detailed design and analysis of power electronic circuits, ensuring compliance with industry standards and safety regulations. Prepare detailed design documentation, Schematics, BoM, and test procedures. Lead the testing and verification of power electronics and power systems, both in the lab and field, to ensure they meet design specifications and quality standards. Participate in design reviews, providing technical expertise and guidance to the team to drive continuous improvement and innovation. Collaborate with suppliers and manufacturing teams to support the transition of designs from R&D to mass production, addressing any design-related issues during production. Mentor and guide junior engineers, fostering a collaborative and innovative work environment. Job Requirements Bachelor s (B.E/B.Tech) or master s (M.E./M.Tech) degree in electrical /electronics Engineering with a specialization in Power Electronics or Power Systems. 4+ years of hands-on experience in power electronics design and power system analysis, preferably in the solar energy or renewable energy industry. Strong understanding of power semiconductor devices (Including SiC and GaN), gate drive circuits, and magnetic components used in power converters. Experience with simulation tools (e.g., PSpice, LT SPICE, Simulink etc.) Knowledge of power converter topologies (e.g., DC/DC, DC/AC and AC/DC), including resonant and bi-directional converters and grid-tied inverters. Excellent knowledge of PCB layout rules, considering high-current traces, thermal management, creepage, clearance requirements for HV and LV traces. Ensure compliance with best practices for power distribution, component placement, and impedance control. Implement EMI/EMC best design practices to ensure compliance with regulatory standards. Familiarity with international safety and regulatory standards for power electronics and solar energy products. Excellent problem-solving skills and the ability to troubleshoot and resolve complex technical issues. Strong communication and interpersonal skills to work effectively in a cross-functional team environment. Proven track record of delivering high-quality power electronics designs from concept to production. Results-oriented mindset with a focus on achieving tangible and measurable results. Qualification : Bachelors (B.E/B.Tech) or masters (M.E./M.Tech) degree in electrical /electronics Engineering with a specialization in Power Electronics or Power Systems.

About the Role: As a Senior Power Electronics Engineer at SolarEdge India R&D, you will play a crucial role in designing, developing, and optimizing power electronics and power systems for our cutting-edge solar energy products. You will be a key driver of innovation and technical excellence, contributing directly to SolarEdge's vision of accessible and efficient solar power. Key Responsibilities: Lead the design, analysis, and development of advanced power electronics and power systems for SolarEdge's solar energy products, including inverters, power optimizers, and energy storage solutions. Collaborate effectively with cross-functional teams (electrical, mechanical, PCB layout, and firmware engineers) to ensure seamless development, integration, and optimization of power systems. Conduct comprehensive power system studies (load flow analysis, transient stability, harmonic analysis) to evaluate system performance and reliability. Perform detailed design and analysis of power electronic circuits, ensuring adherence to industry standards and safety regulations. Create and maintain detailed design documentation, including schematics, Bills of Materials (BOMs), and test procedures. Lead the testing and verification of power electronics and power systems in both laboratory and field settings, ensuring they meet design specifications and quality standards. Actively participate in design reviews, providing technical expertise and guidance to the team to foster continuous improvement and innovation. Collaborate with suppliers and manufacturing teams to support the transition of designs from R&D to mass production, addressing any design-related challenges. Mentor and guide junior engineers, cultivating a collaborative and innovative work environment. Job Requirements: Bachelor's (B.E/B.Tech) or Master's (M.E./M.Tech) degree in Electrical/Electronics Engineering specializing in Power Electronics or Power Systems. 10+ years of hands-on experience in power electronics design and power system analysis, preferably within the solar or renewable energy industry. Strong understanding of power semiconductor devices (including SiC and GaN), gate drive circuits, and magnetic components used in power converters. Proficiency with simulation tools (e.g., PSpice, LTSpice, Simulink). Knowledge of power converter topologies (DC/DC, DC/AC, and AC/DC), including resonant and bi-directional converters and grid-tied inverters. Excellent understanding of PCB layout rules, considering high-current traces, thermal management, creepage, clearance requirements for HV and LV traces. Expertise in best practices for power distribution, component placement, and impedance control. Implementation of EMI/EMC best design practices to ensure compliance with regulatory standards. Familiarity with international safety and regulatory standards for power electronics and solar energy products. Exceptional problem-solving skills and the ability to troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills to collaborate effectively in a cross-functional team. Proven track record of delivering high-quality power electronics designs from concept to production. Results-oriented mindset with a focus on achieving tangible and measurable outcomes. Qualification : Bachelors (B.E/B.Tech) or masters (M.E./M.Tech) degree in electrical /electronics Engineering with a specialization in Power Electronics or Power Systems.

Job Description: Senior Automation Engineer Description: We seek a highly skilled and experienced Senior Automation Engineer to join our dynamic team. In this role, you will be at the forefront of the design and development of automated systems and processes. As a Senior Automation Engineer, you will collaborate with cross-functional teams to deliver the design packages and ensure the highest quality and performance standards. The position may include complete or partial responsibility for the following assignments: Lead in understanding the scope of the project & carrying out the following activities as per the project requirement: Engineering/project budget estimates and schedules. Lead in the execution of engineering activities: Substation/Industrial automation design, preparation of network architectures, IO/Signal list preparation, schematic drawings, wiring diagrams, panel layouts, fiber-based networks, control building arrangements, interior and exterior raceways, auxiliary AC/DC power systems. Prepare BOMs/BOQs for different equipment specifications. Coordination of design activities with other departments within the organization whenever required. Provide leadership, training and mentoring to the team. Perform quality reviews for all the deliverables. Develop configurations and settings for Network switches, Data concentrators, RTUs, SCADA systems, PLCs, etc. Qualifications: Bachelor of Engineering in Electrical/Electronics/Telecommunications/Instrumentation. 8-12 years of work experience in the Design/Configuration/Testing of Substation automation systems or PLC-based projects. Expert knowledge of standard engineering techniques and procedures. Strong knowledge of different communication protocols like Modbus, DNP3, IEC-61850, etc. along with IEEE Standards. Knowledge & experience of working on Industrial Automation Projects is a plus. Knowledge and experience with software tools such as SEL AcSELerator RTAC, Quickset, SEL Architect & Diagram Builder is an added advantage. Excellent written and verbal communication skills. Experience with HMIs such as Aveva or Zenon System Platform is a plus. Experience with US utility clients is a plus. Experience with leading the team and delegating work tasks to team members. Strong attention to detail, facilitation, team building, collaboration, organization and problem-solving skills. Qualification : Bachelor of Engineering in Electrical/Electronics/Telecommunications/Instrumentation.