Active Directory Jobs in Pune

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

About the Role: As a Citrix Engineer, you will be responsible for administering, supporting, and maintaining Citrix and Virtual Desktop Infrastructure (VDI) environments. You will work with global teams to manage Citrix XenDesktop, Citrix XenApp, Citrix StoreFront, Citrix Netscalers, VMware, and Flashstack solutions. Key Responsibilities: Citrix & VDI Administration: Support Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix StoreFront, and Citrix Netscalers. Manage VMware vSphere, Flashstack hardware, and Wyse Thin Clients. Monitor Citrix/VDI environments and respond to incidents and service requests. Perform Tier 1/1.5 incident management and join Major Incident Management (MIM) calls. Maintain system documentation and perform routine updates. Operational Support & Troubleshooting: Handle desktop pool creation, publishing applications, and making configuration changes. Work across teams to ensure business requirements are met. Collaborate with vendors to report and resolve issues. Perform regular maintenance tasks and infrastructure optimizations. Required Skills & Experience: Must-Have: 4-6 years of IT experience, with at least 3 years in Infrastructure and Citrix/Virtualization. Strong expertise in Citrix XenDesktop 7x, Citrix XenApp 7x, Citrix StoreFront, Citrix Netscalers, and VMware. Knowledge of Windows Server 2012/2016 administration. Basic experience with Active Directory. Understanding of networking concepts (DHCP, DNS, IP addressing, subnets, VLANs). Good-to-Have: Experience with PowerShell scripting for automation. Troubleshooting VMware ESXi environments. Experience with VDI and desktop deployment/management. At Zensar Technologies, we believe in a workplace where people realize their full potential, are recognized for their contributions, and thrive in a collaborative environment. We are a global technology consulting and services company with 11,800+ employees in 33 locations. Our expertise helps 130+ enterprises drive innovation, agility, and competitiveness. Zensar is committed to Equal Employment Opportunity (EEO) and welcomes diverse talent across backgrounds, identities, and abilities. Core Values at Zensar: Putting People First Client-Centricity Collaboration Join us and be part of a dynamic team driving digital transformation!

Job Summary: We are seeking a Technical Consultant with 3 to 5 years of experience in Oracle Applications to provide IT production support for our organization. The ideal candidate will have experience in diagnosing and troubleshooting issues with Oracle systems, as well as implementing and supporting processes related to Oracle applications. This role requires the ability to manage reported issues, ensure the effectiveness of resolutions, and support stakeholders effectively. Key Responsibilities: 1. IT Production Support: Provide production support for Oracle Applications, including PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and interfaces. Diagnose and troubleshoot issues related to hardware and software components, working towards timely resolutions. Maintain and update process documentation and standards. 2. Incident and Problem Management: Use the Incident Management system to log, manage, and track reported issues or requests from end users. Ensure proper documentation of actions taken to resolve incidents. Implement systematic problem-solving processes to identify the root causes of recurring issues and provide long-term solutions. 3. Troubleshooting & Support: Resolve customer-identified issues in a timely and efficient manner while adhering to department standards. Train less experienced associates on IT support processes, tools, and troubleshooting methods. Encourage root cause analysis to ensure effective long-term solutions. 4. Collaboration & Stakeholder Management: Work collaboratively with cross-functional teams to meet shared objectives and ensure customer satisfaction. Balance the needs of multiple stakeholders and ensure that commitments are met. Communicate effectively with various audiences to convey clear and actionable insights. 5. Process Improvement: Continuously assess and improve existing work processes for greater efficiency. Apply situational adaptability when addressing shifting demands and challenges. 6. Production Support & System Enhancements: Assist with production support activities, ensuring the smooth operation of systems. Support Oracle Applications implementations, upgrades, and enhancements, ensuring successful delivery. Competencies & Skills: Action Oriented: Ability to approach challenges with enthusiasm, energy, and urgency. Problem Solving: Systematically analyze issues, applying industry-standard methodologies to identify solutions. Incident Management: Proficient in using Incident Management systems for tracking, resolution, and reporting. Collaboration & Communication: Strong interpersonal skills to work with diverse teams and stakeholders. Technical Expertise: Expertise in Oracle Applications (PL/SQL, Forms, Reports, Workflows, BI Publisher, MWA, OA Framework, etc.). Situational Adaptability: Adapt approach and demeanor according to shifting business needs and situations. Accountability: Strong sense of accountability and responsibility for meeting deadlines and commitments. Qualifications: Education: High school diploma or equivalent is required. An Associate Degree or relevant certifications in Oracle or related fields is preferred. Experience: 3 to 5 years of experience as a Technical Consultant in Oracle Applications. Must have experience in PL/SQL, Forms, Reports, Workflows, BI Publisher, and other Oracle-related technologies. Familiarity with Purchasing processes in Oracle Applications is preferred. Experience with production support activities, implementations, and upgrades is a plus. Desired Skills: Technical Knowledge: Proficient in PL/SQL, Forms, Reports, Workflows, BI Publisher Reports, MWA, OA Framework, and integrations. Functional Knowledge: Experience in Purchasing processes and Oracle Financials is preferred. Licensing Requirements: This position may require licensing for compliance with export controls or sanctions regulations. Benefits: Competitive salary and benefits package. Professional growth and career advancement opportunities. Collaborative and supportive team environment. Flexibility and work-life balance. This is an exciting opportunity to leverage your Oracle Applications expertise while contributing to the success of a growing team. Apply today to be part of our dynamic organization! Qualification : An Associate Degree or relevant certifications in Oracle or related fields is preferred.

Position Title: Presales Engineer Location: Pune Experience: 5+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. Accops provides secure workspace access, virtualization, and Zero Trust-based solutions for modern digital workforces. Role Overview: We are seeking an experienced Presales Engineer to support solution consulting, technical sales engagements, and partner enablement. The ideal candidate should bring strong technical expertise, excellent communication skills, and leadership capabilities to guide customers and partners through the technical evaluation and solution design process. Key Responsibilities: Gain certification in Accops products and maintain up-to-date product knowledge Deliver compelling technical presentations and conduct interactive demos (on-site and remote) Lead and manage pre-sales account teams, ensuring project alignment and timely delivery Engage in solution design, sizing, and deployment planning for Accops and third-party products Prepare comprehensive competitive analysis and technical architecture documents Build and maintain a high standard of pre-sales and post-sales support Contribute to the knowledge base, including articles, tutorials, FAQs, and best practices Manage and respond to customer queries promptly, ensuring high satisfaction Provide technical training to partner sales and presales teams Draft and define the Statement of Work (SoW) for implementation teams Stay updated with market trends, product developments, and competitive offerings Collaborate closely with the Sales Account Manager to map customer needs to the best-fit solution Communicate both technical and business benefits of solutions to varied stakeholders Mandatory Technical Skills: Proven team management experience: mentoring, motivating, and aligning with business goals In-depth technical understanding of: Operating systems: Windows, Linux (Ubuntu, Red Hat, Debian) Networking: DNS, DHCP, routing, VPNs, Active Directory, directory services, SAML, SSL, HTTPS Security technologies: Firewalls, VPN, ZTNA, CASB, SASE, Identity Federation Hands-on knowledge of at least one desktop virtualization platform: Citrix Apps & Desktop, VMware Horizon, Windows Virtual Desktop (WVD), MS RDP Experience in solution architecting and capacity planning Ability to translate customer requirements into solution architectures Strong grasp of real-world product benefits and limitations Good to Have: Presales experience in a startup environment (VDI, VPN, MFA, MDM, Azure, AWS) Prior experience with Accops products Experience in executive-level customer interactions Working knowledge of Windows Server, Windows 10, and RDS licensing Behavioral Competencies: Strong verbal and written communication skills Demonstrated leadership and initiative Clear and structured thinking and problem-solving approach High level of accountability and ownership Proactive and self-motivated with a logical bent of mind Adaptable and able to thrive in dynamic environments Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Senior Analyst-IT & Information Security Administration of One Identity tool and management of integrated Identities and Services. Engineering support of One Identity Manager Environment Management of cloud and on-prem infrastructures hosting IAM. Working knowledge on One identity tools : 1IM Manager / Object Browser / Job Queue / Synchronization editor Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions. Performance management of IAM tools, database and Infrastructure. Administration of Identities and Services integrated with the One IDM tool. Support for Organization integration with the IAM Infra. Collaborate and work with onshore development and project team to provide solutions and assist during Project release, testing and for operational support. Responsible for management of incident, problem and change within the IAM Infrastructure. Responsible for documentation and update of IAM Processes and operating procedures. Work with Software Development tool (e.g., JIRA) and handle various IAM related tasks. Your benefits: We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career andhelp our people return from career breaks with experience that nothing else can teach About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum from one of the industry s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let s care for tomorrow.

Job Title: Lead - IT & Information Security Job Overview: We are seeking an experienced professional to join our team as a Lead - IT & Information Security. The ideal candidate will have a strong background in Identity & Access Management (IAM), One Identity Access Management tools, and .NET technologies. This role involves developing, maintaining, and supporting IAM services and integrations with a focus on secure, high-quality code delivery. Responsibilities: Implement IAM Solutions: Design and deploy Identity & Access Management solutions using One Identity (Dell One Identity Tool). Weight: 30% Development & Maintenance: Participate in the software development life cycle, including analysis, development, testing, and maintaining secure, high-quality code. Weight: 30% Application Integrations: Handle Target System Integration and Release Support, ensuring seamless application integrations and ongoing support. Weight: 20% Collaboration with Stakeholders: Work closely with application owners and service providers to understand and support existing and new IAM services. Weight: 20% Key Qualifications: Education: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered. Experience: 8-10+ years of development experience with One Identity Access Management tools (Dell One Identity Tool) and .NET technologies. Technical Skills: Strong experience in .NET (C# or VB.NET) programming languages. Proficiency in database management (SQL Server). Knowledge of REST APIs and WCF (preferred). Familiarity with Identity Lifecycle, Access Management, and Application provisioning/de-provisioning. Experience with tools such as Web Designer, IAM Manager, Designer, and Sync projects (preferred). Knowledge of Azure and Active Directory (Azure Active Directory experience is a plus). Experience with Agile/Scrum methodologies (preferred). Core Competencies: Result Orientation: Ability to focus on delivering results and meeting objectives. Customer Focus: Strong focus on customer needs and delivering high-quality service. Collaboration & Relationships: Ability to foster and maintain productive relationships with colleagues and stakeholders. Problem-Solving & Decision-Making: Strong analytical and decision-making skills. Effective Time Management: Ability to manage time efficiently and work under pressure. Communication: Strong written and verbal communication skills, with the ability to present complex ideas clearly. Flexible Work Model: Enjoy a hybrid work setup with up to 25 days per year working remotely from abroad. Competitive Compensation: We offer a competitive salary, performance-based bonus scheme, pension, employee shares program, and various employee discounts. Career Development: Take advantage of our career development programs, digital learning resources, and opportunities for international career mobility. Work-Life Balance: We support a healthy work-life balance with flexible working arrangements, health benefits, and parental leave. About Allianz Technology: Allianz Technology is the global IT service provider for Allianz, responsible for driving the digital transformation of the Group. With a workforce of over 13,000 employees across 22 countries, we manage IT infrastructure, application platforms, and digital solutions, supporting Allianz s journey in the financial services sector. Diversity & Inclusion Statement: Allianz Technology is committed to fostering an inclusive environment. We celebrate diversity and encourage applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, age, nationality, or disability. Apply Today: Join us in shaping the future of digital finance! Let s care for tomorrow together. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.

Job Title: PowerApps Developer Essential Job Functions: Lead the end-to-end design, development, and deployment of complex PowerApps applications (both canvas and model-driven), ensuring alignment with business goals and objectives. Architect and implement integrations with external data sources such as Dataverse, SQL Server, SharePoint Online, Azure services, and third-party APIs. Develop workflows and complex business process automations using Power Automate, ensuring processes are efficient, reliable, and scalable. Collaborate with cross-functional teams and key stakeholders to gather, analyze, and refine business requirements for application development and automation. Define and enforce PowerApps best practices, ensuring scalability, performance, reusability, and security across all applications and solutions. Build and manage custom connectors, component libraries, and reusable solutions within PowerApps and Power Automate. Address and resolve complex technical issues, providing ongoing support, maintenance, and optimization for current PowerApps applications and workflows. Maintain detailed documentation, including solution architecture, technical specifications, and user guides for the applications developed. Stay up-to-date with the latest advancements and capabilities in the Microsoft Power Platform, applying new features to enhance existing applications and business processes. Essential Skills and Experience: 5+ years of professional experience in designing and developing PowerApps (both canvas and model-driven apps) and Power Platform solutions. Proven experience in architecting, developing, and integrating PowerApps with external systems such as Dataverse, SharePoint Online, SQL Server, and Azure services. Advanced proficiency in Power Automate, with experience creating complex workflows and automations for business processes. Strong understanding of PowerApps governance, ALM (Application Lifecycle Management), and Power Platform administration. Experience in building custom connectors and API integration to extend PowerApps functionality. Expertise in data modeling, security roles, permissions, and performance optimization within PowerApps. Proficiency in scripting languages (JavaScript, HTML, CSS) to enhance PowerApps UI and functionality. Excellent problem-solving and analytical skills, with experience troubleshooting and debugging PowerApps applications. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders. Preferred Skills: Microsoft Power Platform certifications, such as PL-400 (Power Platform Developer) or PL-600 (Power Platform Solution Architect). Familiarity with Power BI for reporting and data visualization. Hands-on experience integrating Dynamics 365 with PowerApps. Knowledge of DevOps practices and version control tools (e.g., Git) for Power Platform deployments.

Job Title: Lead Engineer BIM Electrical Location: Pune Qualification: B.E. (Electrical or related field) Experience: 8 12 Years Role Overview: We are seeking an experienced Lead Engineer BIM Electrical to take full ownership of BIM-related electrical deliverables across diverse MEP projects. The ideal candidate will bring deep expertise in Revit MEP, strong coordination capabilities, and a proven track record of working on international, multidisciplinary projects. This is a leadership role focused on technical excellence, BIM implementation, and cross-functional collaboration. Key Responsibilities: Lead and manage the BIM Electrical function, ensuring high-quality modeling, coordination, and documentation across all projects. Oversee the implementation and management of BIM software tools relevant to Electrical systems. Assist project teams with BIM project setup, model configuration, and adherence to organizational standards. Support active project work including Revit MEP 3D modeling, detailing, and clash coordination. Liaise and coordinate directly with clients, consultants, and other engineering disciplines for seamless project delivery. Troubleshoot and resolve BIM design or modeling issues to maintain workflow efficiency. Develop, document, and update BIM implementation strategies, standards, and best practices. Conduct technical onboarding and training for new team members on BIM tools and workflows. Required Skills & Experience: Proven expertise in Revit MEP Electrical 3D modeling and detailing. Strong experience in BIM coordination, particularly across MEP disciplines. Exposure to international projects and understanding of global BIM standards and workflows. Experience in multidisciplinary coordination, especially in large-scale projects such as commercial, residential, mixed-use, and institutional buildings. Good understanding of 3D electrical systems, components, and layouts typically used in building projects. Strong visualization and spatial coordination skills, with the ability to work on complex architectural and MEP projects. Effective communication skills, with the ability to lead and mentor junior engineers and collaborate with cross-functional teams. Qualification : B.E. (Electrical or related field)

Responsibilities: Administration of One Identity tool and management of integrated Identities and Services. Engineering support of One Identity Manager Environment Management of cloud and on-prem infrastructures hosting IAM. On boarding of Allianz Organizations to IAM Infrastructure. Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions. Performance management of IAM tools, database and Infrastructure. Administration of Identities and Services integrated with the One IDM tool. Support for Organization integration with the IAM Infra. Collaborate and work with onshore development and project team to provide solutions and assist during Project release, testing and for operational support. Responsible for management of incident, problem and change within the IAM Infrastructure. Responsible for documentation and update of IAM Processes and operating procedures. Work with Software Development tool (e.g., JIRA) and handle various IAM related tasks. Your benefits: We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career andhelp our people return from career breaks with experience that nothing else can teach About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum from one of the industry s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let s care for tomorrow.

DDI Team Lead Overview: We are seeking a highly skilled and experienced DDI Team Lead to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining the DDI (DNS, DHCP, and IPAM) environment while enhancing the current solution. This role will manage a small team of DDI analysts who provide 1st/2nd level support and act as an escalation point for issues with the DDI environment. The role also involves identifying potential vulnerabilities, developing mitigation strategies, and responding to DDI incidents. Key Responsibilities: Collaborate with business partners to gather requirements and define strategy/roadmaps for DDI solutions. Identify gaps in the current DDI environment and provide resolutions. Lead a team of DNS analysts, providing escalation support for troubleshooting issues. Investigate and design automation solutions to enhance productivity and streamline DDI processes. Create and maintain DDI policies. Work with the design and planning team to define, refine, and suggest alternative designs or permanent remediation solutions for issues. Ensure smooth handover of solutions to engineering/operations teams with appropriate documentation. Proactively identify opportunities for improvement within the DDI environment. Continuously evaluate service capacity and performance, recommending technical and service changes as necessary. Collaborate with vendors and support detailed technical designs and troubleshooting as required. Required Qualifications: 7-12 years of experience with DDI (DNS, DHCP, IPAM). 7-12 years of network experience (TCP/IP, protocols, ports). Hands-on experience with Active Directory. Proven experience leading a small team. Ability to take ownership of issues and drive them to resolution, providing timely updates to stakeholders during incidents. Maintain accuracy in network monitoring tools and ensure proper monitoring of devices. Proactive in identifying and acting on opportunities to improve processes and services. Strong collaboration with L2/L3 Operations, Engineering teams, and 3rd-party vendors. Experience with maintaining inventory and updating internal knowledge bases. Ability to document processes, prepare use cases, and ensure all issues are logged and updated accurately. Familiarity with BlueCat DDI solutions is an advantage, especially with BlueCat automation gateways. Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Company Description: Syngenta Group is one of the world s leading sustainable agriculture innovation companies, committed to improving global food security. With over 60,000 employees in more than 100 countries, Syngenta helps farmers make better use of resources, ensuring safer food production and a better planet. We are committed to fostering a diverse and inclusive workplace. Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

Job Description: Senior Analyst - IT & Information Security We are looking for a Senior Analyst - IT & Information Security to join our team in Pune. The successful candidate will be responsible for the administration of One Identity tool and the management of integrated identities and services within the IAM (Identity Access Management) environment. You will provide engineering support for the One Identity Manager environment and ensure the smooth functioning of cloud and on-prem infrastructures hosting IAM. Key Responsibilities: Administration of One Identity Tool: Manage and maintain the One Identity Manager (1IM) environment, including Object Browser, Job Queue, and Synchronization Editor. Identity & Service Management: Administer integrated identities and services with the One Identity tool, ensuring smooth integration with organizational systems. IAM Environment Management: Oversee and support the IAM environment at an enterprise level, specifically in a multi-forest Active Directory setup. Manage IAM tools, including performance management of databases and infrastructures. Monitoring & Troubleshooting: Monitor the performance of IAM tools and report on and analyze any bugs during and after IAM release versions. Ensure the smooth functioning of the IAM infrastructure, performing necessary diagnostics and maintenance. Incident, Problem & Change Management: Manage incidents, problems, and changes within the IAM infrastructure, ensuring proper documentation and tracking. Collaboration & Support: Work closely with onshore development and project teams, assisting during project releases, testing, and providing operational support. Process & Documentation Management: Develop and maintain IAM processes and operating procedures documentation. Tool Utilization: Use software development tools such as JIRA for managing IAM-related tasks and issues. Qualifications & Skills: Experience: Proven experience in managing One Identity Manager (1IM) or similar IAM tools. Strong understanding of IAM infrastructure and its integration with organizational systems. Technical Skills: Solid knowledge of Active Directory multi-forest environments and integration with IAM tools. Familiarity with Windows OS, IIS, and MS SQL server. Performance Management: Experience in monitoring, reporting, and analyzing IAM tool performance. Collaboration Skills: Ability to work collaboratively with onshore teams and provide expert support for project releases and operational needs. Incident and Change Management: Demonstrated experience in incident, problem, and change management within IAM systems. Tool Knowledge: Familiarity with using JIRA or other software development tools for task and issue management. What We Offer: Hybrid Work Model: Flexible working options, including up to 25 days per year working from abroad. Compensation & Benefits: Competitive compensation package, including a company bonus scheme, pension, employee shares program, and multiple employee discounts (varies by location). Career Development: Access to career development and digital learning programs, with opportunities for international mobility and lifelong learning. Work-Life Balance: Flexible working and health and wellbeing support, including healthcare and parental leave benefits. Support for career breaks and assistance with returning to work. About Allianz Technology: Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With over 13,000 employees in 22 countries globally, Allianz Technology is a key partner in pioneering the digital transformation of the financial services industry. We oversee a full spectrum of digital services, including IT infrastructure, networking, security, and application platforms. We are at the forefront of digitalization in the financial services sector, offering end-to-end IT solutions for Allianz. Diversity & Inclusion Statement: At Allianz Technology, we are proud to be an equal opportunity employer. We believe in fostering a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and identities, regardless of gender, ethnicity, age, nationality, religion, disability, or sexual orientation. Join us and help shape the future of technology! Let s care for tomorrow.

Lead Developer Generative AI Location: Pune Company: HeapTrace Technology Job Type: Full-Time About HeapTrace Technology At HeapTrace Technology, we are pioneers in innovation, delivering transformative IT solutions across industries. Our expertise spans software development, AI integration, cloud services, and more. We empower businesses to leverage technology for accelerated growth and lasting success. Join us to be part of a dynamic team pushing the frontiers of AI. Job Description We are seeking an experienced Lead Developer specializing in Generative AI to lead the design, development, and deployment of cutting-edge AI models and applications. You will collaborate with cross-functional teams to embed generative AI into our products and services, driving innovation and business value. Responsibilities Lead Generative AI Development: Design and implement advanced generative models such as GPT, GANs, and VAEs for content generation, data augmentation, and other applications. Project Leadership: Manage AI projects from ideation through deployment, ensuring alignment with business goals and timely delivery. Cross-Functional Collaboration: Partner with product managers, designers, and developers to integrate AI functionalities seamlessly into solutions. Research & Innovation: Keep abreast of the latest AI advancements and integrate relevant innovations into projects. Mentorship: Guide junior developers and data scientists, fostering a culture of collaboration and innovation. Deployment & Scaling: Optimize AI models for performance and scalability in production environments. Ethical AI: Ensure responsible AI practices, addressing ethical implications and regulatory compliance. Requirements Education: Bachelor s or Master s in Computer Science, AI, Machine Learning, or related field. Experience: Minimum 5 years in AI/ML development with 2+ years focused on generative models. Technical Skills: Proficiency in Python and frameworks like TensorFlow, PyTorch, or Keras. Strong understanding of machine learning algorithms and deep learning architectures. Experience with NLP models (e.g., GPT, BERT) and generative models such as GANs and VAEs. Leadership: Proven track record of leading AI projects and teams. Problem-Solving: Ability to translate business needs into technical solutions. Communication: Excellent verbal and written skills, capable of explaining complex AI concepts to non-technical audiences. Ethics: Awareness of AI ethical considerations including bias mitigation and data privacy. Nice to Have Experience deploying AI models on cloud platforms like AWS, Azure, or Google Cloud. Familiarity with containerization and orchestration tools such as Docker and Kubernetes. Knowledge of data engineering and working with large datasets. Publications or active contributions to the AI research community. Competitive Salary: Attractive compensation aligned with your experience. Flexible Work Environment: Remote work options and flexible schedules. Professional Growth: Access to learning opportunities, conferences, and skill development. Innovative Projects: Work on impactful AI initiatives that push technology boundaries. Collaborative Culture: Join a diverse, creative, and supportive team environment. Qualification : Bachelors or Masters in Computer Science, AI, Machine Learning, or related field.

Job Details We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will includes upgrading an existing web portal design, CSS and user controls to match the new branding for the site. You will work with the application developers and business owners and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. Responsibilities Develop new user-facing features Build reusable code and libraries for future use Ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability Assure that all user input is validated before submitting to back-end Collaborate with other team members and stakeholders Technology stack consists of C#, JavaScript, TypeScript, CSS, HTML, ASP.NET, AJAX, and MS SQL Skills And Qualifications Proficient experience developing responsive web applications Proficient understanding of web markup, including HTML5, CSS3 Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery Good understanding of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc. Good understanding of asynchronous request handling, partial page updates, and AJAX Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus. Proficient understanding of cross-browser compatibility issues and ways to work around them. Proficient understanding of code versioning tools, such as Team Foundation Server and Visual Studio

VACANCY FOR SALES MANAGER, High Seed Separators CENTRAL INDIA We are seeking a highly skilled Sales Manager Who will be responsible for identifying business opportunities within the market and concluding direct sales of Alfa Laval products and services within a defined area of responsibility (e.g. geographical, group of customers, industry or product group etc.).. About the Company: In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com. The position / About the Job: Alfa Laval India is looking for the Sales Manager , High Speed Separators Central (Pune) for our Food and Water Division. With the purpose of accelerating success for our customers, people and planet, Alfa Laval has developed products since 1883. Alfa Laval is today a world leader within the key technology areas of heat transfer, separation, and fluid handling. Alfa Laval is a well-established and leading brand in the region India and has its country headquarter in Pune, with a network of service centers, sales offices, sales channels, agents and Authorized Service Providers across the region. India is also a group manufacturing site for High-Speed Separators, Decanters, Heat Exchangers and Fluid handling equipment and has a parts distribution Centre. Food and Water Business in India has grown very well during the recent years and Sales Manager will Represent Alfa Laval Food & Water Division in the Central India Region for capital sales of High-speed separators and solutions and provide seamless customer experience during all phases of business as face of Alfa Laval. Roles & Responsibilities : Build, nurture and maintain strong relationship with customers. Continuously look for sales opportunities and generate leads. Proactive work to generate leads through product promotion, customer events, seminars, etc. Convert leads into active inquiries by working closely with the customers, promoting our product, application, solutions expertise. Actively convert quotations into purchase orders/contracts by close interaction with customers on performance, technical and commercial clarifications. Tackle and fight competition; negotiate and close the requirement/contracts. Seek techno-commercially clear purchase order from customer. During order execution, work as a communication link with customers, coordinate internally to achieve smooth execution and customer satisfaction. Be responsible for setting and achieving monthly/quarterly/yearly order intake, invoicing targets. Execute the business unit strategies in the region Follow sales processes and guidelines to promote and sell Alfa Laval products. Use CRM tools and other tools in a consistent and qualitative way to support the sales process and take decisions Key competencies required as a Sales manager Good decision maker. Customer relationship management and excellent negotiating skills. Excellent communication skills. Immense travelling ability. To be able to close contracts by innovatively providing options/solutions. Networking and influencing ability Who you are As a Sales Manager- Food and Water Division, you will develop and grow the High Speed Separators business in Central India. What you can be Graduate Engineer with specialization in Chemical or mechanical branch, Degree/diploma in management (Marketing or sales) would be an added advantage. 6-8 years of overall functional experience in Sales, Sales support, Proposals for capital goods. Preferably from process engineering, manufacturing, equipment supply domain. Working experience with Food/Pharma/Sugar/Starch/Distillery/Food processing Customers in previous organization. Or direct experience working in above industries. Working experience in North region. Should be able to drive business in a matrix environment Pune We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. Interested? Please apply for the position. Note We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Qualification : Graduate Engineer with specialization in Chemical or mechanical branch, Degree/diploma in management (Marketing or sales) would be an added advantage.

Alfa Laval India is looking for a Business Development Manager- Process (Refinery Business) in Energy Division - India. About Us At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging. This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet s most urgent problems. Making the world a better place. Every day. Please feel free to peruse our website www.alfalaval.com Job Profile summary (purpose) Responsible for identifying business opportunities within India Refinery market and concluding direct sales of Alfa Laval High Efficiency Heat Exchangers (Packinox, Compabloc, Spiral, Olmi S&T Heat Exchanger) in accordance with the assigned targets of Business Unit WHE. Senior level position demonstrating a higher level of competence, able to act independently and take on additional responsibilities. Responsible for identifying business opportunities within India Refinery market, developing and executing a sales strategy Report business to BU WHE Refinery & Renewable Fuels (R&RF) Sales Team in BU WHE, with a direct manager in Alfa Laval India. Job description (key responsibilities) Follow established sales processes and guidelines to promote and sell Alfa Laval High Efficiency Heat Exchangers (Packinox, Compabloc, Spiral, Olmi S&T Heat Exchanger) within India Refinery market Analyze and understand market insights and the customers buying behavior and make sales plans according to the BU WHE strategy and targets. Look for and manage leads from the market and customers and convert them in real business opportunities in order to ensure the pipeline. Be active in the market and focus on making visits, meetings and interactions to customers, focusing on customer needs understanding and highlighting the value of our products. Be part of R&RF Sales Team in BU WHE. Collaborate with Sales Team (training, monthly meeting, quarterly business review & report). Runs the commercial operation by managing the customer grid and proactive planning in our tools. Build and maintain a sufficient network at customers Develop highly profitable quotes reflecting the customer needs stressing the unique selling points and follow up, and to get a hit-rate Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions Work proactive and structured with the sales in order to optimize the sales efficiency Who you are As a manager, you will analyze market information, develop, and execute a Marketing Plan. Prioritize, create focus, align efforts, and drive priorities. What you can be 10 years+ experience of Capital goods Sales / Business Development specifically in Refinery and exposure to working with EPCs , Consultants and Large customers in Energy sector in India Customer relations, Presentation and negotiating skills Leadership and management skills Engineering graduate with Mechanical / Chemical The location Pune We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Qualification : Engineering graduate with Mechanical / Chemical

Vacancy for Unit Manager - Operations Development Join us as a Unit Manager - Operations Development based Decanter factory in Pune to be responsible for manage small projects or sub-projects, with small complexity or business impact in accordance with Alfa Laval s project methodology to reach the desired outcome. Develop and implement competitive/stable production methods and production equipment for production based on strategy and working environment regulations. Drive Lean Six Sigma deployment and mindset, replication and sharing of best practices and utilization of belts within the Factories for India region. About the Company: In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com. The position / About the Job: In this job the Unit Manager Operations Development would be responsible for: Key Tasks and Responsibilities: BLACK BELT -LSS & PROJECT MANAGER Ensure DMAIC Method (quality in the process) Coaching & Support for LSS deployment Secure updated information for Lean Six Sigma in LSS Database, LSS Dashboard (for the network) and ALPS Scorecard (belts and projects) Facilitate the Project portfolio process. Manage the extended LSS Network in the factories of region India Interaction with ALPS/LSS central team Manage project on time, on specification and on budget. Has the authority to make decisions and manage the allocated resources, within given frame and budget Stakeholder management and communication Report to steering committee (internal and external) Competence development plan Belt selection and training Identify training needs and deliver them & maintain plan (1% BB/10% GB/100% YB,WB) In close collaboration with factories: Support and proactively suggest or lead improvements in order to meet or exceed Safety, Quality, Delivery and Cost targets. Designing and implementing production flows & own methods Support in SOP s establishment. Participate or drive defined projects, as Team Member or Project manager PRODUCTION PROCESS SPECIALIST Manage (internal) technology development projects. Support process and project engineers in their daily project work Give technical support for customers in sales support and project phase. Train and coach colleagues working within the same technology / industry / application. Stay up to date concerning new technologies and share this new knowledge with colleagues. Function as mentor Further development of the specifict technology to meet "state of the art" requirements. Travelling activities in order to support colleagues on other sites and carry out quality inspection at sub-suppliers site. Core competence: Active Black Belt Experience from LSS Black Belt projects Manage the DMAIC project portfolio linked to strategically prioritized areas Understanding of manufacturing process of machining, forming & joining. Hands on experience on these processes would be added advantage. Drawing reading and understanding of GD &T Project management experience with reporting metrics of cost, time and other resources. Social skills/behaviour: Influence factory management teams Managing network; understand how to form, drive, motivate and socialize network members and stakeholders. Drive for results Customer focus Judgement and decision making. As a person who is responsible for securing that the unit meets short to mid-term goals and customer expectations. Actively work with operational interfaces, communicate, and coordinate. Qualifications & experience: Bachelor of Engineering in Mechanical /Production or equivalent experience. Leadership and management skills and experience. 15 years of experience in a production/manufacturing company. Experience from improvement tools, e g 5S, Lean Six Sigma, Kaizen Project work experience Why should you apply: We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Interested? Please apply for the position. Qualification : Bachelor of Engineering in Mechanical /Production or equivalent experience.

VACANCY FOR SALES ENGINEER We are seeking a highly skilled Sales Engineer Who will be responsible for concluding direct sales of Alfa Laval products / Projects and services within a defined area of responsibility ( Pan India). Working with the support of the line manager or another experienced field sales person. About the Company: In Alfa Laval, Every day, we get opportunities to make a positive impact on our colleagues, partners, customers and society. Together, we re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Please feel free to peruse our website www.alfalaval.com. The position / About the Job: Job Description Key Tasks : Follow established sales processes and guidelines to promote and sell Alfa Laval Projects specific for Oils & Fats System & associated Products and services. Be active in the market and focus on making visits, meetings and interactions with already existing customers, focusing on customer needs understanding and highlighting the value of our Process, products and services. Develop value quotes reflecting the customer needs stressing the unique selling points and follow up. Finalization /Conclusion of order after details techno commercial discussions aligning with Alfa Laval guideline. Travelling and generating leads . Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions. Knowledge: B. Tech Chemical / Oils & Fats Technology are Preferred Skills: 5-10 years in Edible oil Industry and / or Sales experience of Capital goods to Edible oil Industry shall be an advantage. including relevant experience in sales management. Attitude: Structured and systematic approach. Orientation on high quality and standards of work results. Team player with good communication and negotiation skills. Eager to share knowledge and experience with others. Customer-orientation and effective in cooperation. Self-driven and responsible also for others. Flexibility, Ready to Travel in short notice. We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. Interested? Please apply for the position Note We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Qualification : B. Tech Chemical / Oils & Fats Technology are Preferred

Company Overview: BMC Software is an award-winning, equal opportunity employer, fostering a culturally diverse and fun work environment. Our commitment to giving back to the community and our employees' success drives us every day. We help our customers become Autonomous Digital Enterprises by innovating and providing cutting-edge solutions. The IZOT product line includes BMC s Intelligent Z Optimization & Transformation products that help the world s largest companies optimize and manage their mainframe systems. We continue to grow, innovate, and perfect our solutions, and we are looking for a passionate individual to join our team. Role Overview: BMC is seeking a Mainframe Computer Operator to join our IZOT team. In this role, you will be responsible for monitoring and supporting critical IBM zSeries mainframe hardware and software. You will play a vital role in ensuring that the systems are running smoothly, minimizing service disruptions, and providing 24/7 on-call support. If you are an experienced mainframe professional with a passion for problem-solving and providing top-notch service, we want you on our team! Responsibilities: System Monitoring & Support: Monitor and support IBM zSeries mainframe hardware and software to ensure systems are always up and active. Perform IPL (Initial Program Load) of z/OS and z/VM systems. Maintain system health, perform checks, and ensure logs and check-off lists are accurate for continued operations and follow-up. Problem Resolution & Incident Management: Recognize and resolve critical operational issues promptly. Report deviations from standard performance to the Lead Operator or technical support staff. Provide technical support as a Level 1 technician for mainframe users. Tape Management & Procedure Adherence: Perform tape management functions according to procedures. Follow BMC s documentation and procedures for error-free execution of data center functions. After-Hours Support: Provide after-hours technical support, documenting and escalating calls as necessary. Remain calm, effective, and professional during system interruptions or failures. Team Collaboration: Work collaboratively with team members, sharing technical knowledge and supporting each other to resolve issues efficiently. Required Skills & Qualifications: Experience: Minimum of 3 years of experience in mainframe console operation. Proficient in z/OS & VM system IPL, system health checks, and job monitoring. Experience in incident management. Technical Skills: Full understanding of industry practices and company policies and procedures. Ability to resolve a wide range of issues creatively and effectively. RACF provisioning exposure is a plus. Work Schedule: Available for 24/7 on-call support with rotating shifts, including weekends, and potential day/night shifts. Personal Attributes: Calm and efficient under time-sensitive and high-pressure situations. Strong teamwork and collaboration skills. A problem-solver who thrives in technical environments. Why Join BMC? At BMC, we believe in fostering a culture of innovation, collaboration, and inclusion. Our team of over 6,000 talented professionals works globally to bring innovative solutions to market. We encourage employees to bring their true authentic selves to work and support each other's growth. We are committed to offering a diverse and supportive work environment where your voice matters. Compensation & Benefits: Competitive salary based on experience. Comprehensive benefits including health, wellness, and more. The opportunity to be part of a globally recognized company where innovation is at the forefront.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application. Provide end to end support for ServiceNow based application design and implementation. Build technical plans and manage the upgrades. Transform Business Requirement into Business Process. Demonstrate your experience of Service Now based designing and developing process-based solutions. Demonstrate your experience of documenting user case processes and BPM workflows. Act as a Subject Matter Expert (SME) to lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor. Work with colleagues/stakeholders across geographies and time zones with a variety of teams. Adhere to internal process to support the service, including change management, and incident management policy. Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team. Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard. Requirements To be successful in this role, you should meet the following requirements: 5+ years of experience in software development with significant working experience on ServiceNow application development. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Should have ServiceNow certification (CSA, CIS). Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills End to End experience of ServiceNow based application design and implementation Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Qualification : 5+ years of experience in software development with significant working experience on ServiceNow application development.