Active Listening Jobs in Bengaluru

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Job Title: Engineering Manager Data Engineering Location: Bengaluru, Karnataka, India Department: Engineering Experience: 6 to 8 years Open Positions: 2 About the Role As an Engineering Manager - Data Engineering, you will lead a team of skilled data engineers who design, build, and maintain scalable data pipelines and infrastructure. You will collaborate with cross-functional teams and client stakeholders to deliver high-quality data systems that meet business goals. Your leadership will be pivotal in mentoring your team, driving project execution, and advancing data engineering capabilities across the organization. Key Responsibilities Lead, mentor, and develop a team of data engineers, fostering a collaborative and inclusive work environment. Conduct performance reviews, provide constructive feedback, and set clear goals for team members. Identify skill gaps and create opportunities for continuous professional growth. Plan, execute, and deliver data engineering projects on schedule and within scope. Coordinate with stakeholders to gather requirements, prioritize tasks, and define project timelines. Ensure all projects align with broader business objectives and data strategies. Oversee design, development, and maintenance of data pipelines, ETL processes, and data warehouses. Guarantee data quality, integrity, and security in all data engineering initiatives. Identify and drive process improvements to enhance efficiency and effectiveness in data operations. Manage client conversations to understand requirements and translate them into technical deliverables. Build and promote reusable frameworks to drive efficiency in data systems. Lead multiple projects involving streaming, batch, and large-scale data pipelines. Required Technical Skills Strong execution knowledge of data modeling, relational and non-relational databases (SQL and NoSQL). Expertise with ETL and orchestration tools such as IICS, Metatron, Airflow, Azure Data Factory, AWS Glue, or GCP Composer. Experience working with data warehouses like Snowflake, Redshift, Hive, or BigQuery. Proficiency in Apache Spark and optimization of Spark jobs. Strong programming skills in Python (mandatory), with knowledge of Scala, Rust, or Java as a plus. Understanding of Medallion architecture patterns. Advanced SQL skills with query optimization expertise. Experience with software development lifecycle, unit testing, and functional programming concepts. Required Non-Technical Skills Strong problem-solving skills with the ability to assess financial impacts of decisions. Excellent written and verbal communication skills, capable of engaging with mid-management client stakeholders. Ability to balance pragmatic solutions against perfect ones, driving team consensus and business value. Exceptional people management skills, including conflict resolution, empathy, negotiation, and active listening. Proven leadership and mentorship abilities, providing technical guidance to delivery teams. Self-driven, with a strong sense of ownership and accountability. Preferred Educational Qualifications Bachelor s degree in Engineering (B.E./B.Tech), MCA, or M.Sc. (Mathematics, Statistics). Lead and mentor a talented team working on cutting-edge data engineering projects. Collaborate closely with clients and cross-functional teams in a dynamic, fast-growing company. Drive innovation with scalable, high-impact data solutions. Grow your leadership and technical skills in a supportive, inclusive environment. Qualification : Bachelors degree in Engineering (B.E./B.Tech), MCA, or M.Sc. (Mathematics, Statistics).

Job Title: Senior AI Engineer Location: Bengaluru, Karnataka, India Department: GenAI Experience: 4.5 to 7 years Open Positions: 5 About the Role As a Senior AI Engineer, you will design, build, and maintain scalable AI solutions with a strong focus on Generative AI technologies such as large language models (LLMs), embeddings, and retrieval techniques. You will lead a team of AI engineers and collaborate with stakeholders to deliver impactful AI-driven products aligned with business goals. Your role includes mentoring, project planning, ensuring data quality, and driving continuous process improvements. Key Responsibilities Design, develop, and deploy scalable AI/ML solutions, specializing in advanced Generative AI (LLMs, embeddings, retrieval-augmented generation, prompt engineering). Lead, mentor, and develop a team of AI engineers in a collaborative, inclusive environment. Coordinate with stakeholders to gather requirements, prioritize tasks, and define project timelines. Ensure projects align with overall business objectives and data strategies. Oversee data quality, integrity, and security in AI engineering projects. Build reusable frameworks to enhance the efficiency and scalability of AI systems. Manage client communications to translate requirements into technical outcomes. Identify skill gaps and create opportunities for professional development. Drive initiatives for improving data operations and AI delivery efficiency. Required Technical Skills 4.5 to 7 years of experience developing and deploying scalable AI/ML solutions. Strong expertise in data modeling, relational and NoSQL databases, software development lifecycle, unit testing, and functional programming. Proficient in designing and implementing advanced Generative AI solutions including LLMs, embeddings, retrieval techniques, and prompt engineering. Experience designing and optimizing Retrieval-Augmented Generation (RAG) systems. Proficiency with Databricks workflows, including job and cluster management, and API usage. Solid understanding of data structures, algorithms, multiprocessing, and optimization techniques. Skilled in Python libraries such as Pandas, NumPy, FastAPI for data processing and API development. Expertise in SQL optimization and database schema design. Experience deploying AI models using Docker and Kubernetes. Familiarity with version control using GitHub. Hands-on experience with cloud platforms like Azure, AWS, or GCP for AI deployments. Optional experience with PySpark for data processing. Basic understanding of CI/CD pipelines and deployment best practices. Required Non-Technical Skills Strong problem-solving ability with financial impact awareness in both team management and solution delivery. Excellent verbal and written communication skills, comfortable interacting with mid-level client management. Ability to balance pragmatic solutions versus perfect outcomes and rally teams accordingly. Strong interpersonal skills including conflict resolution, empathy, negotiation, and active listening. Demonstrated leadership and mentorship capabilities. Self-motivated with a strong sense of ownership. Good to Have Familiarity with data visualization tools and techniques. Understanding of data security, privacy, governance, and compliance frameworks. Experience with graph databases and graph processing frameworks. Knowledge of data virtualization and federation methods. Skills in data profiling and data quality management. Education Bachelor s degree in Engineering, Computer Science, or a related field. Qualification : Bachelors degree in Engineering, Computer Science, or a related field.

Competitive Technical Research Analyst Location: Bangalore, India Job Summary Rubrik is seeking a Competitive Technical Research Analyst to empower our sales teams with strategic competitive intelligence. You will be instrumental in maintaining internal collateral, developing battle cards, presentations, and delivering impactful sales training that highlights Rubrik s strengths against competitors. You will collaborate closely with sales, product marketing, and product management teams to provide up-to-date market insights and help Rubrik stay ahead in the data protection and cybersecurity space. Key Responsibilities Collaborate with Sales Enablement to develop sales tools such as cheat sheets, presentations, and training materials. Work alongside Field Enablement and Field Success teams to integrate competitive strategies into sales plays. Develop defensible, data-backed competitive analyses showcasing Rubrik s advantages over competitors. Provide quarterly competitive landscape reports through detailed data analysis and feedback. Deliver day-zero competitive intelligence support on new Rubrik product features and competitive feature sets. Produce in-depth documentation comparing Rubrik solutions with competing products for internal teams. Partner with Product Management and Marketing to create collateral supporting demand generation efforts. Required Qualifications 5+ years in a sales engineer, solution architect, or quota-carrying role within a field sales team. Experience with data protection solutions such as Cohesity DataProtect, Veeam Backup & Recovery, Dell EMC IDPA/DataProtect, Veritas NetBackup, or Commvault. Familiarity with protecting unstructured data from On-Prem NAS and Cloud Object Storage. Experience crafting technical presentations for sales and customer education. Solid understanding of cloud computing architectures and SaaS application protection focused on cyber resilience. Strong knowledge of customer pain points around data protection and cyber resilience. Excellent collaboration skills to drive projects across teams. Ability to analyze competitor products, strategies, and messaging effectively. Skill in translating technical features into compelling business value propositions. High energy and a speed of sales mindset to act with urgency and curiosity. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Our Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery.

Job Title: HR Operations Specialist Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading cybersecurity product company that combines cutting-edge Artificial Intelligence and Machine Learning to offer the world s fastest and most reliable solutions for detecting and resolving digital threats in real-time. Since our inception in 2015, CloudSEK has grown rapidly, expanding across India, Southeast Asia, and the Americas, while consistently driving innovation in the cybersecurity industry. Our product suite includes CloudSEK XVigil, BeVigil, and SVigil, providing real-time threat analysis, attack surface monitoring, and software supply chain risk management. We re proud to be recognized with multiple industry awards and accolades, including the NASSCOM-DSCI Excellence Award and NetApp Excellerator's Best Growth Strategy Award. About the Role: HR Operations Specialist We are seeking a dynamic and experienced HR Operations Specialist to join CloudSEK s fast-paced and rapidly growing startup environment. As an integral member of our HR team, you will manage and enhance HR processes, ensuring that all HR initiatives align with the company s goals and contribute to a positive, productive work culture. This is a unique opportunity to make a significant impact on the growth and success of CloudSEK through strategic HR management. Key Responsibilities Performance Management & Employee Engagement: Lead and manage the Performance Management process, driving performance effectiveness across teams. Champion various HR initiatives related to Rewards and Recognition, Employee Development, and Engagement programs. Design and implement policies and programs to enhance employee engagement and productivity. HR Policy & Compliance: Formulate and implement HR policies and procedures in collaboration with HR leadership, ensuring compliance with labor laws and company objectives. Regularly evaluate and update policies to ensure they meet the evolving needs of the organization. Payroll, Audits & Compliance: Support payroll processing, audit procedures, and ensure compliance with all relevant HR-related laws and regulations. Bridge management-employee relations by addressing grievances, concerns, and demands from both sides, ensuring transparency and trust. End-to-End Employee Lifecycle Management: Manage the entire employee lifecycle, including HRMS management, exit processes, and ENPS (Employee Net Promoter Score) surveys. Maintain pay plans and benefits programs, ensuring they align with industry standards and employee satisfaction. Strategic HR Support: Support business needs by driving HR strategies that develop, engage, and retain top talent. Partner with leadership to design and implement HR programs that align with CloudSEK s mission and values. Requirements 3+ years of experience in HR operations, ideally in a fast-paced startup or growth environment. People-oriented and results-driven with the ability to foster relationships at all levels of the company. Demonstrable experience using HR tools like HRMS and Performance Management systems. In-depth knowledge of HR metrics, labor laws, and HR best practices. Strong ability to architect HR strategies, coupled with leadership skills to drive execution. Excellent skills in active listening, negotiation, presentation, and interpersonal communication. A degree in Human Resources or a related field. A self-driven, detail-oriented individual who thrives in a fast-paced environment and enjoys building systems that support growth and engagement. Ability to handle sensitive information with discretion and professionalism. A passion for employee well-being and driving a positive company culture through strategic HR practices. Benefits of Joining CloudSEK Flexible working hours to support work-life balance. Unlimited snacks, food, and beverages in the office to keep you energized throughout the day. A vibrant, collaborative office environment with games, music, and creative activities to unwind. A competitive salary and a comprehensive benefits package, including opportunities for personal and professional growth.

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!

Red Team Hacker / Pen Tester (Onsite, Bangalore) Who We Are ColorTokens We re on a mission to keep businesses running safe and sound even when cyber attackers try to mess things up. Our next-gen platform, ColorTokens Xshield , stops ransomware and malware from spreading sideways inside companies, so critical stuff stays locked down and working. We ve got mad skills in spotting and controlling traffic between all kinds of devices and users from your typical laptops to IoT and medical gadgets. That means we can slice and dice security zones to keep bad actors contained. Forrester calls us a Leader in Microsegmentation (Q3 2024), and we help global companies avoid big $$$ downtime. Our Vibe We re all about hustling with heart. You ll get to own your projects, work with smart teammates, and solve tough problems that actually protect people from kids in hospitals to entire cities. If you re driven, curious, and ready to make a real impact, you ll fit right in. The Gig What You ll Do Run epic red team ops that mimic real-world hackers trying to break in. Hack (ethically!) into networks, apps (web, mobile, APIs), and cloud setups to find weaknesses. Build your own scripts and tools to level up your tests and dodge detection. Team up with defenders (blue team) to boost how we spot and stop attacks. Write clear, no-fluff reports with proof-of-concept hacks and smart fixes. Keep your finger on the pulse of the latest threats and hacker tricks. Jump into purple teaming and adversary simulations to sharpen our edge. Bachelor s in Cybersecurity, CS, or you ve got real-world chops that match. 6+ years deep in red teaming, pentesting across web, APIs, infrastructure, and cloud. Pro with tools like Cobalt Strike, Metasploit, Nessus, Burp Suite, Nmap, and scripting (Python/PowerShell/Bash). Solid grasp of MITRE ATT&CK, threat modeling, and adversary emulation. Know Windows & Linux inside out, Active Directory, plus cloud platforms (AWS, Azure, GCP). Bonus points if you re into social engineering, phishing, or physical security. Skilled at writing docs that actually make sense. Must-have certifications: OSCP is a must; CRTP, OSCE, OSEP, CRTE, GPEN, GXPN are pluses. Qualification : Bachelor's degree in Cybersecurity, Computer Science, or related field (or equivalent experience).

Cloud Engineer Azure | Bangalore, India Location: Bangalore (Bengaluru) Experience: 2 to 8 Years Industry: IT Software / Cloud Computing Job Summary: We are looking for a skilled Cloud Engineer with expertise in Microsoft Azure to manage, optimize, and support cloud infrastructure solutions. The ideal candidate will have hands-on experience administering Azure cloud environments, implementing security best practices, and automating cloud operations. Key Responsibilities: Administer and support public cloud infrastructure, with at least 2 years of experience in Azure cloud services Manage Azure Compute resources including App Services, Virtual Machines, and Azure Kubernetes Service (AKS) Handle Azure storage and database services such as SQL Database, Blob Storage, and configure Azure Networking components including Azure Firewall, VPN, Load Balancer, and Private Link Utilize Azure native management tools including Azure Blueprints, Azure Policy, Azure Monitor, and backup solutions Implement and monitor security tools such as Azure Security Center, Azure Sentinel, Azure Defender, and manage Azure Key Vault and Azure Active Directory (AAD) Drive automation and Infrastructure-as-Code (IaC) using Azure Automation, Azure DevOps, PowerShell DSC, and scripting languages Develop and maintain automation scripts using Python or PowerShell Collaborate within DevSecOps teams to ensure secure, scalable, and reliable cloud deployments Required Skills: Proven experience with Microsoft Azure cloud services Strong knowledge of Azure Compute, Storage, Database, and Networking services Experience with Azure security tools and best practices Familiarity with Infrastructure-as-Code (IaC) tools and automation frameworks Proficiency in at least one scripting language such as Python or PowerShell Good understanding of cloud security and compliance standards Azure certifications (AZ-104, AZ-303, AZ-500) are highly desirable Preferred Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field Experience with continuous integration and continuous deployment (CI/CD) pipelines Familiarity with DevSecOps culture and tools Work with cutting-edge cloud technologies and global teams Opportunity for continuous learning and professional growth in cloud computing Engage in challenging projects that impact business-critical applications Qualification : Bachelors degree in Computer Science, Information Technology, or related field

Engineering Manager Active Directory Location: Bangalore, India About the Team The Active Directory team is part of Rubrik s Enterprise Data Protection (EDP) organization. They develop data protection solutions specifically for Active Directory, including backup, restore, and integration of AD as an Identity Provider within Rubrik s security platform. About the Role Rubrik is seeking an experienced Engineering Manager to lead the Active Directory development team. This role focuses on guiding the design and delivery of AD data protection solutions, scaling the team, and driving innovation. The ideal candidate combines strong software development expertise especially with Active Directory and identity technologies with proven leadership skills. What You ll Do Team Leadership: Mentor and lead developers and engineers, foster innovation, collaboration, and technical excellence. Development Lifecycle: Manage sprint planning, code reviews, and adherence to standards; prioritize workload and resource allocation. Software Development: Oversee design, development, and testing of Active Directory data protection solutions and integrations with Rubrik s security platform. Customer & Growth Management: Engage with customers to support adoption and scale the team accordingly. Strategic Planning: Collaborate on roadmap definition with product managers and architects aligned to business goals. Operational Excellence: Provide technical leadership on escalations, maintain system health, and minimize regressions. Documentation & Collaboration: Develop thorough documentation and work closely with engineering, security, infrastructure teams, and stakeholders. Communication: Effectively communicate project status, risks, and technical details to diverse audiences, including senior leadership. Experience & Qualifications Education & Experience: Bachelor s or Master s degree in Computer Science, Software Engineering, IT, or related field. 8-10 years in software development and IT, with at least 2-3 years in technical leadership or engineering management roles. Technical Expertise: Strong skills in distributed systems and data storage. Solid knowledge of Windows Server OS and Active Directory (AD/Entra-ID) concepts. Experience with Microsoft Windows ecosystem preferred. Understanding of Identity and Access Management (IAM) concepts; familiarity with IAM services like Okta or AWS IAM is a plus. Knowledge of identity security (users, groups, roles, NHI) is advantageous. Leadership & Management: Proven ability to lead, mentor, and develop software engineering teams. Strong grasp of software development methodologies and project management. Experience collaborating with customers, sales, and support teams. Excellent organizational, communication, interpersonal, and presentation skills. Rubrik is on a mission to secure the world s data with Zero Trust Data Security . We empower organizations to defend against cyber threats and ensure data resilience through innovative cloud and SaaS security technologies. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, IT, or related field.

Job Title: Technical Consultant - Identity & Access Management Location: Bengaluru, India Company: IBM Consulting Introduction At IBM Consulting, we build long-term relationships and work closely with clients across the globe. As a Technical Consultant - Identity & Access Management (IAM), you'll collaborate with visionaries across multiple industries to help clients improve their hybrid cloud and AI journeys. With the support of IBM s technology platforms, including IBM Software and Red Hat, you will help accelerate the impact and transformation of the most innovative and valuable companies in the world. You ll work in our Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to public and private sector clients. Our centers offer clients locally based skills and technical expertise to drive innovation and adopt new technology. IBM Consulting fosters a culture of evolution and empathy, providing long-term career growth and development opportunities. Your Role and Responsibilities As a Technical Consultant - Identity & Access Management (IAM), you will specialize in CyberArk Privileged Access Management (PAM) solutions, helping our clients design and implement best-in-class identity and access management infrastructures. You will work with both internal teams and clients to design, deploy, and optimize CyberArk solutions that secure their critical systems and applications from unauthorized access. Key Responsibilities: CyberArk Deployment: Lead the design, implementation, and enhancement of CyberArk PAM solutions, including High-Level Design (HLD) and Low-Level Design (LLD). Collaborate with internal project teams and clients to deploy and further develop the CyberArk PAM solution, ensuring adherence to security policies and best practices. Provide clear and concise documentation for design, deployment, and enhancement activities. Security Policy & Governance: Assist clients in creating and enforcing security policies to manage privileged access to applications and platforms. Ensure alignment with Identity & Access Management (IDAM) best practices and governance standards. Solution Architecture & Design: Design and deliver high-quality security architectures for CyberArk PAM solutions, meeting customer requirements and deadlines. Help clients build secure infrastructures by defining policies and implementing security measures to protect systems and data. Consulting Engagement: Manage consulting engagements and deliver technical solutions, ensuring the deployment of CyberArk PAS components such as EPV, CPM, PVWA, PSM, PSMP, OPM, and PTA. Provide guidance on integrating Active Directory (AD) with CyberArk solutions. Develop custom connectors using automation tools like AutoIT scripts. Required Education Bachelor's Degree in a relevant field (e.g., Computer Science, Information Security, or related discipline). Required Technical and Professional Expertise 2+ years of experience working with CyberArk Privileged Access Solutions (including end-to-end implementation, design, and architecture). Hands-on expertise in deploying CyberArk PAS components (EPV, CPM, PVWA, PSM, PSMP, OPM, PTA). Strong understanding of Active Directory (AD) integration with CyberArk solutions. Experience in Identity & Access Management (IDAM) and governance. Ability to develop custom connectors using automation tools like AutoIT. Excellent problem-solving and consulting skills, with the ability to manage complex engagements. Preferred Technical and Professional Experience Experience with Okta ASA, Ping, Saviynt, ForgeRock, or other IAM solutions. Proficiency in JavaScript and frameworks like Angular. Expertise in directory technologies (e.g., AD, Azure AD, LDAP). Knowledge of enterprise web technologies, cloud architectures, and hybrid environments. Familiarity with cloud infrastructures and identity lifecycle management processes. Proven experience working in teams, meeting deadlines, and mentoring colleagues. About IBM Consulting IBM Consulting is a global leader in business and technology transformation. We combine strategy, experience, technology, and operations expertise to help companies drive innovation and improve business outcomes. Our people focus on collaboration to accelerate clients success, ensuring responsible use of technology to benefit people, partners, and the planet. Join us as a Technical Consultant - Identity & Access Management, where you will have the opportunity to work with leading-edge technologies and make a real impact on the cybersecurity landscape.

Job Title: Associate Infrastructure Specialist - IBM Consulting Introduction: As part of the IBM Consulting Client Innovation Centers (Delivery Centers), you'll play a pivotal role in delivering technical and industry expertise to a diverse range of public and private sector clients around the world. These centers offer locally-based skills and expertise, driving innovation and the adoption of new technologies. In this role, you'll join IBM Consulting through our world-class Associate Program designed for university hires. As an Associate at IBM Consulting, you'll have the opportunity to collaborate with a wide variety of clients globally, solving complex business and technical problems. Our clients technical and business needs are ever-evolving, and we re hiring motivated, talented individuals who believe no challenge is too great to overcome. With industries like transportation, energy, insurance, banking, and healthcare rapidly adapting to new technologies, you ll be at the forefront of helping our customers navigate these changes. As an Infrastructure Specialist, you ll help clients choose the best solutions whether on-premises, off-premises, or hybrid ensuring their infrastructure keeps pace with modern demands. Your Role and Responsibilities: Problem Identification & Resolution: Identify business problems, understand customer issues, and provide solutions to resolve them effectively. Service Improvement: Evaluate recurring issues and develop permanent solutions to ensure smooth, ongoing operations. Troubleshooting & Design Fixes: Troubleshoot technical issues and design flaws, working to resolve them and enhance system functionality. Teamwork & Individual Contributions: Work both independently and as part of a team to ensure timely delivery of high-quality solutions. Required Technical and Professional Expertise: Education: BE/B.Tech in any stream, M.Sc. (Computer Science/IT), M.C.A. Experience: 3-5 years of hands-on experience in infrastructure management and cloud technologies. Azure Expertise: Proficiency with Azure IAAS, PAAS, and SAAS services, including:Virtual Machines (VM), Storage Accounts, Load Balancer, Application Gateway, VNET, Route Tables, Azure Bastion, Disaster Recovery, Backup, NSG, Azure Update Manager, Key Vault. Experience with Azure Web Apps, Function Apps, Logic Apps, Azure Kubernetes Service (AKS), Docker, Event Hub, Redis Cache, Service Mesh, Istio, App Insight, Databricks, Active Directory (AD), DNS, Log Analytics Workspace, ARO (Azure Red OpenShift). Orchestration & Containerization: Proficient in Docker, Kubernetes, and RedHat OpenShift. Security Management: Experience in Firewall Management, including FortiGate firewall configuration and management. Preferred Technical and Professional Expertise: Cloud Monitoring Tools: Experience with cloud-native monitoring tools such as CloudWatch, CloudTrail, Azure Monitor, Activity Log, vROps, and Log Insight. Server Management: Experience managing and monitoring servers (Windows, Linux, AIX, AWS Linux, Ubuntu Linux). Storage Management: Expertise in storage monitoring and management, including Blob storage, S3, EBS, backups, recovery, and snapshots. Innovation: Work at the cutting edge of technology, helping global businesses adopt and integrate innovative solutions. Global Impact: Your work will have a direct impact on how industries around the world are evolving and leveraging new technologies. Career Growth: Gain access to IBM s resources, professional development programs, and career advancement opportunities. Collaborative Culture: Join a dynamic and diverse team where collaboration, mentorship, and learning are at the forefront of everything we do. If you re ready to embark on an exciting career in infrastructure management, apply to join IBM Consulting and contribute to shaping the future of technology for industries worldwide! Qualification : BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A

Job Title: Security Architect Identity & Access Management Location: Bengaluru, India Company: Blue Yonder Experience: 10+ years (including at least 5+ years in IAM) Education: Bachelor's or Master's degree in Cybersecurity, Computer Science, or related field About Blue Yonder Blue Yonder is a recognized leader in AI-driven supply chain solutions, trusted by global brands to optimize their digital commerce and supply chain operations. We thrive on innovation, collaboration, and creating technology that powers smarter supply chains. As we continue to strengthen our security posture, we are seeking a Security Architect IAM to own, evolve, and safeguard Blue Yonder s identity landscape, ensuring consistent and compliant IAM controls across the organization s global footprint. Role Scope The Security Architect IAM will play a strategic and hands-on role in defining, implementing, and managing end-to-end identity and access management capabilities for Blue Yonder. This role requires deep technical expertise, leadership acumen, and a strong understanding of cloud-based identity ecosystems, ensuring secure access to critical systems and data. Key Responsibilities Define, develop, and manage a comprehensive IAM strategy, aligned with Blue Yonder s business goals, security policies, and compliance mandates. Design, implement, and enhance authentication, authorization, identity provisioning, access governance, and privileged access management (PAM) solutions, adopting best practices and industry standards. Conduct risk assessments to identify IAM vulnerabilities and define risk mitigation plans. Lead the technical implementation of IAM solutions and provide ongoing oversight to ensure operational excellence. Develop and enforce IAM policies, procedures, and standards to foster consistent security across the enterprise. Ensure IAM solutions adhere to regulatory requirements (GDPR, HIPAA, PCI DSS, SOX) and align with frameworks like NIST-CSF and ISO/IEC 27001. Integrate IAM capabilities with other security solutions (SIEM, endpoint security, etc.) for comprehensive protection. Establish and track Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for the IAM program. Stay updated with emerging threats, technology advancements, and industry trends, adapting the IAM strategy accordingly. Conduct maturity assessments and develop continuous improvement plans for the IAM service. Participate in security architecture reviews and work with enterprise architects to embed IAM controls into broader IT and product architecture. Partner with GRC teams to ensure all IAM-related risks are properly documented and managed, driving remediation where necessary. Collaborate with application development teams to ensure secure-by-design development and deployment of new applications. Required Qualifications & Experience 10+ years of overall cybersecurity experience, with at least 5+ years specifically focused on IAM. Strong background designing and implementing cloud-based IAM solutions (Azure AD, AWS IAM, GCP IAM). Proven expertise across: Active Directory, LDAP, SSO, MFA SAML, OAuth, OpenID Connect Privileged Access Management (PAM) and Identity Governance (IGA) Experience managing IAM programs across hybrid environments (on-prem & cloud). Strong understanding of: Secrets management, encryption, PKI, digital certificates Zero Trust Security models Experience identifying, analyzing, and remediating IAM-related security risks. Knowledge of regulatory requirements (GDPR, HIPAA, SOX, PCI DSS) and experience translating those into practical IAM controls. Demonstrated ability to lead complex IAM projects, collaborating across multiple business units and technical teams. Excellent communication and stakeholder management skills, capable of interacting with both technical teams and business leadership. Preferred Certifications CISM Certified Information Security Manager CISSP Certified Information Systems Security Professional Relevant Cloud Security certifications (Azure Security Engineer, AWS Security Specialty, GCP Security Engineer) Good to Have Skills Experience integrating IAM with: CI/CD pipelines and DevSecOps practices Containerized environments (Kubernetes, Docker) Exposure to distributed tracing and logging tools for IAM services. Experience automating IAM processes for provisioning, deprovisioning, and audit reporting. Be a part of a global leader in supply chain technology. Work on cutting-edge IAM technologies in a cloud-first environment. Partner with cross-functional teams to drive impactful security programs. Join a culture that values diversity, innovation, and continuous learning. Diversity & Inclusion at Blue Yonder At Blue Yonder, we celebrate diversity in all forms. Our DIVE (Diversity, Inclusion, Value & Equity) strategy ensures every associate feels included, respected, and empowered to bring their authentic self to work. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Qualification : Bachelor's or Master's degree in Cybersecurity, Computer Science, or related field

About Us: Nspira, a proud parent company of the Narayana Group, is one of Asia's largest educational conglomerates. We provide world-class education to over 6,00,000 students through our 300+ schools, 300+ junior colleges, and 8 professional colleges spread across 23 states in India. With over 50,000 teaching and non-teaching faculty members, our commitment to academic excellence is reflected in our decades of experience in shaping the future of students. Roles and Responsibilities: Partner with various departments to identify training needs at both individual and organizational levels. Design and develop leadership development programs for mid- and senior-level managers. Stay well-versed in the latest training techniques and methodologies. Create and maintain a positive and professional learning environment, setting the standard for conduct, work ethic, integrity, and character. Deliver engaging training sessions, both in group and individual formats, while motivating and guiding trainees. Publish and manage the training calendar for all relevant programs. Oversee the design, delivery, and continuous improvement of training programs across the zone to support organizational goals. Ensure the creation of high-quality training deliverables within budget and deadlines. Actively participate in the progressive disciplinary process for employees who are unable to meet or maintain standards of excellence. Manage training budgets effectively, if applicable. Perform other related duties as assigned or requested. Key Skills: Strong expertise in various training domains, including communication skills, presentation skills, telephone etiquette, active listening, probing, and empathy. Expertise in language training, including grammar, sentence construction, writing skills, and email etiquette. Proficiency in delivering behavioral training on leadership, managerial skills, assertive communication, planning and prioritization, team building, negotiation, decision-making, etc. Experience with psychometric analysis. Certification in training programs. Sound knowledge of experiential learning techniques. Genuine passion for employee growth and people development. What We Offer: Salary: Highly competitive, as per market standards. Career Path: Progressive career opportunities and growth. Corporate Exposure: Work in a dynamic and fast-paced corporate environment. Personality Development: Opportunities for professional development and personal growth. Leadership Opportunities: Potential for growth into leadership roles. What You Can Bring to the Role: A passion for the job and a dedication to excellence. Proven ability to multitask and manage diverse responsibilities. A team player mentality, with excellent communication skills. A winning attitude and a willingness to take on challenges. A commitment to sincere actions, with a focus on integrity and responsibility. A transparent, supportive work ethic that fosters growth and talent development. Employee Progression: Nspira is committed to staff development and promoting individuals to grow faster within the organization. Many long-term employees (20 30 years) have thrived by taking on diverse roles and responsibilities, demonstrating our commitment to employee growth and internal promotions. If you are passionate about fostering employee growth and have the required expertise, we would love to hear from you!

Introduction System Engineers at IBM are integral to the company's strategic initiatives, ensuring the design, coding, testing, and delivery of cutting-edge solutions that power critical global systems. From ensuring transportation runs seamlessly to enabling secure financial transactions, the role of System Engineers is pivotal. At IBM, you ll leverage advanced development tools and work with industry-leading experts to create solutions you can take pride in. Your Role and Responsibilities We are seeking a skilled Windows Administrator to manage and maintain Windows operating systems and server networks within a critical cloud environment. In this role, you will: Install or upgrade Windows-based systems and servers. Manage user access to servers and maintain network stability and security. Troubleshoot and resolve complex IT issues. Enhance operational efficiency through automation and collaboration. This position demands a high level of technical expertise and a proactive approach to solving challenges. A successful Windows Administrator ensures seamless operations while upholding the highest security standards. Responsibilities Include: Managing critical IaaS infrastructure supporting customer workloads. Allocating and managing tools, frameworks, and assets to enhance engineering productivity and service delivery. Promoting consistent and efficient practices across teams. Who You Are You are a curious and passionate technologist eager to innovate and adopt emerging technologies. Your technical foundation is solid, and you thrive in dynamic environments, juggling multiple responsibilities to deliver integrated solutions. Who You'll Work With You will collaborate with a diverse and dynamic team, including architects, QA specialists, product managers, and delivery teams. This role promises variety, innovation, and the opportunity to make meaningful contributions daily. Required Education Bachelor s Degree Required Technical and Professional Expertise 3+ years of experience in Windows OS administration, including installation, upgrades, and troubleshooting. Expertise in setting up and configuring Windows Active Directory. 3+ years of hands-on experience with PowerShell scripting. Preferred Technical and Professional Expertise Proficiency in network configuration and troubleshooting. Experience with backup and recovery solutions. By joining IBM, you ll contribute to a collaborative environment where innovation meets practical application, driving solutions that make the world run better. Qualification : Bachelor's Degree

Responsibilities: B2B Sales & Account Management: Lead sales efforts in the B2B space, managing key accounts and consistently meeting or exceeding sales targets. Compliance Knowledge: Possess a strong understanding of the compliance landscape in India, particularly within the GRC sector. Software Expertise: Deep knowledge of software products in the GRC area, including technical details and market positioning. Solution Development: Gather customer or prospect requirements, develop tailored solutions and proofs of concept that align with their needs. Communication & Presentations: Deliver compelling presentations to multiple audiences, articulating complex concepts and clearly communicating solution benefits tailored to each prospect. Strategic Thinking: Use active listening and strategic thinking to solve complex problems, ensuring customer satisfaction and fostering long-term relationships. Cross-functional Collaboration: Work closely with marketing, product, and technology teams to develop unified strategies and drive the product roadmap. Customer & Partner Relationships: Build and maintain relationships with customers and partners, particularly at the management level, to drive ongoing success. Business Travel: Comfortably manage sustained business travel as required to meet with customers and partners. Thought Leadership: Produce thought leadership content, including organizing and participating in roundtables, events, webinars, and internal enablement. Product Insights: Collaborate with cross-functional teams to shape the product roadmap based on customer feedback and help remove barriers to product adoption. Qualifications: Experience: 5+ years in sales, account management, customer success, or consulting with a focus on the GRC space. Skills: Strong understanding of the compliance landscape in India. Expertise in GRC software products, technical aspects, and market positioning. Exceptional communication, presentation, and problem-solving skills. Strategic thinking, with the ability to drive solutions across teams. Experience managing relationships at the management level. Ability to produce thought leadership content. Education: A degree in Business, Technology, or a related field. Additional certifications in GRC or compliance are a plus. Qualification : Qualified Company Secretary / Legal Professional

IT System and Security Engineer Location: Bengaluru Work Type: Full-Time Company Overview Locus is a battle-tested, agentic Transportation Management System powering logistics across 30+ countries. In 2025, Locus joined the Ingka Group (IKEA Retail), combining high-growth tech agility with the scale of a global enterprise while continuing to operate independently. Role Overview We are seeking an IT System and Security Engineer to manage core IT operations, strengthen endpoint security, and ensure compliance. This hands-on role requires technical expertise to maintain a secure, compliant, and efficient environment across Google Workspace, Okta, and Jamf. Key Responsibilities Operations Management: Oversee user onboarding/offboarding, hardware provisioning, and complex troubleshooting. Security Administration: Monitor Okta, Jamf Pro, and Jamf Protect to ensure MFA enforcement and device encryption. Remediation: Proactively review and fix security vulnerabilities and compliance findings. Automation: Streamline routine tasks using Python, Bash, or Google Apps Script. Compliance & Audits: Maintain asset inventories and prepare evidence for SOC2 and ISO27001 readiness. Skills & Qualifications 2 5 years of experience in IT administration or security operations. Expertise: Google Workspace security and Identity Management (Okta). MDM Platforms: Proven experience with Jamf Pro, Intune, or equivalent tools. Scripting: Ability to write automation scripts in Python or Bash. Frameworks: Familiarity with SOC2 / ISO27001 compliance processes. What We Value Global Mindset: Curiosity about diverse markets. Driven: Energized by complex challenges. Thoughtful: Analytical and deliberate approach. Exact in Craft: Commitment to detail and excellence. Help redefine logistics through innovation. We offer competitive compensation, a supportive work environment, and the opportunity to scale IT security within the IKEA ecosystem.

Systems Engineer Pre-Sales Location: Bangalore Job Category: Systems Engineering Job Schedule: Full-Time Company Overview Join Fortinet, a global cybersecurity leader dedicated to safeguarding people, devices, and data everywhere. We are seeking a Systems Engineer to join our pre-sales team and contribute to enterprise customer success across India. Role Overview As a Pre-Sales Systems Engineer, you will act as a technical consultant to sales representatives, providing expertise throughout the pre-sales, sales, and post-sales stages. You will be instrumental in designing solutions, demonstrating capabilities, and ensuring successful deployments of Fortinet products. Key Responsibilities Pre-Sales Strategy: Qualify leads from a technical perspective, participate in pre-bid meetings, and respond to RFPs. Technical Resource: Serve as the lead technical contact during sales calls and deliver Proof-of-Concepts (POCs) and product demonstrations. Post-Sales & Documentation: Act as the primary technical contact for assigned accounts and maintain detailed documentation for customer solutions and workflows. Partner Enablement: Train and provide technical guidance to channel partners to enhance their capabilities. Advisory: Develop presentations, case studies, and white papers to clearly articulate Fortinet s value proposition. Required Skills & Experience Professional Background: 10+ years of experience in technical/pre-sales support as a sales or systems engineer. Hands-on Expertise: 5 7 years of experience in networking and security solutions. Domain Knowledge: Strong understanding of SD-WAN, SDN, cloud security, virtualization, and NFV. Industry Experience: Experience in OEM environments is preferred. Soft Skills: Excellent presentation, communication, and stakeholder management skills. Global Impact: Contribute to solutions impacting 660,000+ customers worldwide. Rewards: Competitive Total Rewards package supporting health and financial well-being. Culture: A supportive environment that values diverse backgrounds and perspectives.