Active Listening Jobs in Mohali

Job Title: Customer Support Specialist Location: Mohali About the role: We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team, as well as recording sales data. To be successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills. What you will be doing: Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports. Recording sales trends and liaising with account managers to develop sales strategies. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Handling administrative duties for the company and its executives and management teams. Scheduling customer meetings and conferences. Reporting any unusual activity to your supervisors. What you need for this position: A High School Diploma or equivalent. A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous. Experience in administration and high-volume office work may be advantageous. Strong analytical, organizational, and time management skills. Excellent team working, motivational, interpersonal, communication, and customer service skills. The ability to multitask and quickly switch your focus. Qualification : A Bachelor's or Associate's degree in Marketing, Business, or a related field may be advantageous.

Job Description: We are looking for a skilled Senior Ruby on Rails Developer to join our team. The ideal candidate will be passionate about creating clean, maintainable code and eager to contribute to the development of scalable and robust web applications. In this role, you will collaborate with cross-functional teams to design and deliver high-quality solutions. Key Responsibilities: Ruby on Rails Development: Design, build, and maintain efficient, reusable, and reliable Ruby code. Feature Integration: Develop and integrate features and functionalities into web applications. Architecture and Design: Architect and implement scalable and maintainable Ruby on Rails applications. Performance Optimization: Identify and resolve performance bottlenecks and bugs to ensure optimal application speed and responsiveness. Code Review: Participate in code reviews and provide constructive feedback to peers. Front-End Development: Implement front-end components using React.js and Next.js for seamless user experiences. Collaboration: Work closely with cross-functional teams to ensure project success. Stay Updated: Keep up with emerging technologies and industry best practices. Requirements: Experience: Minimum of 3 years of professional experience in Ruby on Rails development. Technical Skills: Strong understanding of Ruby language and Rails framework. Proficiency in HTML5, CSS3, and JavaScript. Experience with relational databases such as PostgreSQL or MySQL. Experience with front-end frameworks like React.js and Next.js. Soft Skills: Excellent communication and collaboration abilities. Strong problem-solving and analytical skills. Ability to work independently and within a team environment. Benefits: Work-Life Balance: 5-day workweek. Flexible working hours. Compensation: Competitive salary and benefits package. Career Growth: Opportunities for professional development and career advancement. Work Environment: Friendly, supportive, and collaborative workplace. Join our team to work on exciting projects in a dynamic and growth-oriented environment. Apply now to make a meaningful impact and advance your career!

Job Overview: We are looking for a result-oriented Collection Officer to join our team. The ideal candidate will have previous experience in the collections process, particularly in handling overdue payments and managing financial information. This position requires excellent communication skills, a critical listening ability, and a persuasive approach to ensure timely payments and maintain customer relationships. Responsibilities: Debt Collection: Follow up on overdue payment cases, ensuring timely collection and resolution of outstanding payments. Case Management: Review and update allocated cases regularly, ensuring accurate documentation and progress toward payment resolution. SOP Compliance: Follow standard operating procedures (SOPs) set by the company to ensure adherence to best practices and policies in collections. Client Interaction: Negotiate and communicate effectively with clients to resolve payment issues and handle any inquiries. Multitasking: Manage multiple tasks efficiently, prioritizing to meet deadlines and achieve monthly payment resolution targets. Escalation Management: Escalate complex issues when necessary to ensure timely resolution and proper handling of challenging cases. Requirements: Experience: Minimum of 2 years experience as a Collection Officer or in a similar role, preferably in the financial or healthcare sector. Negotiation Skills: Strong ability to negotiate with clients, resolve conflicts, and secure payments while maintaining professionalism. Communication Skills: Excellent verbal and written communication skills, with the ability to speak persuasively and listen actively. Attention to Detail: Strong organizational skills with attention to detail and accurate record-keeping. Time Management: Ability to prioritize tasks effectively to meet targets and deadlines. Preferred Skills: Experience in US collections or healthcare collections (if applicable). Familiarity with debt collection regulations and best practices. What We Offer: Competitive salary and performance-based incentives. A dynamic work environment with growth opportunities. If you're a driven individual with a proven track record in collections, apply today to join our team!