Agent Jobs

Sr Engineer/Sr. Lead - Generative AI Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited General Summary Qualcomm is seeking an experienced Machine Learning Engineer specializing in Generative AI to join our core AI team. In this role, you will develop and deploy advanced generative AI systems, focusing on Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and intelligent agent frameworks. Minimum Qualifications Bachelor's degree and 3+ years of software engineering experience, or Master's degree and 2+ years, or Ph.D. with 1+ year of related experience 2+ years of academic or work experience in programming languages such as C, C++, Java, or Python Key Responsibilities Design and implement RAG-based solutions integrating LLMs with external knowledge sources Fine-tune LLMs for specific domains and use cases Develop evaluation frameworks to benchmark and improve generative model performance Build and manage agentic workflows for autonomous AI systems Collaborate with product, engineering, and research teams on AI integration Required Qualifications Bachelor's or Master's in Computer Science or related field 3+ years of experience in Machine Learning/AI engineering Expertise in Python and ML libraries/frameworks like PyTorch and TensorFlow Hands-on experience deploying and fine-tuning LLMs Experience with vector databases and embedding models Familiarity with AI/ML infrastructure on cloud platforms (AWS, GCP, Azure) Strong understanding of RAG architecture Preferred Qualifications Experience with Langchain, LlamaIndex, or Hugging Face Transformers Knowledge of prompt engineering and chain-of-thought reasoning Experience with microservices and containerization (e.g., Docker, Kubernetes) Background in NLP, deep learning, and reinforcement learning Contributions to open-source AI projects Familiarity with MLOps and model deployment pipelines Skills & Competencies Strong problem-solving and analytical mindset Excellent communication and collaboration skills Ability to manage multiple projects in agile environments Focus on clean, maintainable, and efficient code Awareness of ethical AI practices and responsible development Qualification : Bachelor's or Master's in Computer Science or related field

Conversational AI Technical Lead Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited General Summary Qualcomm IT is seeking a Lead Conversational AI Developer for its Intelligent Automation Center (IAC). This role focuses on designing and implementing AI-driven conversational experiences using Microsoft Azure, Copilot Stack, and GenAI frameworks. Key Responsibilities Design and implement Conversational AI solutions using Microsoft Azure and Copilot Stack with Generative AI. Hands-on experience with Microsoft Copilot Studio, Bot Framework, Azure AI Search, Azure OpenAI, and NLP technologies. Develop end-to-end AI projects utilizing Retrieval-Augmented Generation (RAG) and Agentic AI architectures. Build bot solutions using Python; knowledge of front-end technologies like Angular is a plus. Utilize Azure Cognitive Services (LUIS/CLU, QnA Maker, Spell Check, Speech API). Extend Copilot Agent functionalities with Power Automate, Logic Apps, and APIs. Work with LangChain, LlamaIndex, and Streamlit for GenAI solution development. Ensure code quality through unit testing and reusable test case development. Support product testing and UAT; report status, issues, and risks regularly. Mentor team members and improve automation skills through certification. Minimum Qualifications Bachelor s degree and 4+ years of relevant programming/IT experience, or 6+ years without a degree. 2+ years of experience with database technologies like MongoDB or MySQL. Strong understanding of Conversational AI and Intelligent Automation methodologies. Experience in process mining tools like Celonis (data models, dashboards). Proficient in business process diagrams and flowcharting using Automation Anywhere. Knowledge of Robotic Process Automation (RPA) tools (certifications preferred). Strong programming background, especially in Python. Knowledge of RDBMS and SQL query writing. Experience in cloud platforms (preferably AWS); certifications are a plus. Agile development experience with tools like Jira. Skills & Competencies Strong knowledge of Microsoft Conversational AI Stack (Copilot Studio, Azure AI Foundry/Search/OpenAI). Experience in GenAI frameworks like LangChain. Strong communication, leadership, and team collaboration skills. Ability to manage tasks independently and lead a technical team effectively. Qualification : Bachelors degree and 4+ years of relevant programming/IT experience, or 6+ years without a degree.

Job Opening: Senior Content Specialist Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role In this role, you'll create a wide variety of content, from long-form blogs and whitepapers to short-form content like social media posts and infographics. You ll collaborate with product, customer success, and research teams to translate technical insights into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions. Key Responsibilities Create high-impact content: Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience. Translate technical concepts: Understand our product s technical aspects and craft content that highlights customer pain points and business value. Leverage research & insights: Use customer stories, industry reports, and data-driven research to enrich content with credibility and depth. Drive thought leadership & engagement: Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry. Optimize for SEO & discoverability: Write content that balances storytelling with keyword optimization to improve search rankings and organic reach. Collaborate cross-functionally: Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs. Qualifications & Skills 5+ years of experience in content creation, marketing, or a related field. Proven experience in writing both long-form and short-form content that aligns with SEO best practices. Strong ability to understand and simplify complex technical concepts for diverse audiences. Exceptional writing, editing, and proofreading skills with a focus on clarity, style, and tone. Experience in creating content for a B2B audience, preferably in technology or AI sectors. Ability to collaborate with cross-functional teams to ensure content aligns with business goals and drives customer engagement. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Why Verizon: At Verizon, we empower our employees to innovate, grow, and make an impact. Our V Team thrives on a culture of inclusivity, collaboration, and bold ideas. Whether in crisis or celebration, we come together to lift our communities and create a meaningful difference. When you join Verizon, you join a team committed to driving technology and shaping the way the world lives, works, and plays. Role Overview: As the Director of Software Development, you will be at the forefront of driving AI-driven innovation within the Verizon Business Group s (VBG) service domain. This role requires a deep understanding of digital and agent experiences, as well as expertise in infusing AI across service journeys. You ll lead a talented team to develop and maintain experience platforms while delivering cutting-edge business solutions. Key Responsibilities: Leadership & Team Building: Build and lead a highly motivated, skilled team of digital innovators. Coach, train, and mentor team members to achieve subject matter expertise. Hire and develop high-performing talent to support strategic goals. Strategic Planning & Execution: Oversee architecture, development, and maintenance of Experience Platforms (SOEs) handling VBG service requests. Drive AI solutions to enhance business value in the service domain. Collaborate with cross-functional teams to establish goals and deliver business outcomes. Solution Design & Implementation: Design intuitive, scalable solutions aligned with AI standards. Partner with AI&D teams to define use cases for VBG customer service management. Benchmark architecture and coding standards against industry best practices. Market & Industry Insight: Analyze emerging technologies and trends to reimagine service experiences. Stay ahead of industry advancements to keep Verizon at the forefront of innovation. Decision-Making Authority: Act independently within your area of responsibility, managing budgets and resources. Qualifications: Basic Requirements: Bachelor s degree or equivalent technical qualification. Ten or more years of relevant experience demonstrated through work or specialized training. Proficiency in Spring Boot, React, and Python. Expertise in engineering data and extracting insights using AI/ML techniques. Two or more years of experience in developing and deploying AI models in production. Strong understanding of technology selection, architecture, and full-stack implementation. Proven ability to manage multiple projects and meet tight deadlines in a dynamic environment. Preferred Qualifications: Five or more years of experience in the telecom network domain. Leadership experience managing diverse global teams. Industry recognitions, patents, or published papers. Active participation in professional bodies or standards organizations. Qualification : Bachelors degree or equivalent technical qualification

Why Verizon: At Verizon, we believe in empowering our employees to think freely and share bold, innovative ideas. We strive to create an environment where everyone can learn, grow, and thrive. Our mission is to connect people to what brings them joy and to drive innovation that impacts the world. Join the V Team, a community of forward-thinkers, where your contributions help shape the future of technology and positively impact communities around the globe. Role Overview: We are seeking a Director of Software Development for Verizon Business Group s Global Technology Solutions (GTS) team in India. The role focuses on driving AI-powered solutions across the service journey, specifically within digital and agent experience domains. You will lead the development and maintenance of experience platforms, utilizing AI solutions to enhance service interactions and improve business outcomes. As a key leader, you will be responsible for building and leading a high-performing team, influencing cross-functional partners, and communicating the vision for Verizon s AI-infused service solutions. This role requires a strong background in architecture, AI integration, and technical leadership, along with the ability to drive innovation and deliver results in a fast-paced, customer-focused environment. Key Responsibilities: Leadership & Team Management: Lead and mentor a talented team focused on delivering high-quality AI-driven service solutions. Hire, train, and inspire a team of digital innovation experts. Collaborate with cross-functional teams, ensuring effective communication and alignment with Verizon Business Group leadership. AI & Service Experience Development: Responsible for the architecture, development, and maintenance of experience platforms handling service requests for VBG. Design solutions in line with AI standards, creating an intuitive experience across all service channels. Propose and implement AI-powered strategies to address business challenges and enhance service offerings. AI/ML Integration: Engineer data-driven insights from large datasets using AI/ML techniques. Lead the development and deployment of AI models in production, ensuring the seamless integration of these models into the service platform. Strategic Partnerships & Industry Benchmarking: Partner with global teams and strategic partners to deliver committed business outcomes. Benchmark against industry best practices and collaborate with AI&D teams to define service management use cases for VBG customers. Innovation & Continuous Improvement: Analyze trends and emerging technologies to reimagine and improve the service experience. Facilitate cross-functional ideation sessions to develop solutions that streamline omni-channel processes and enhance digital experiences. Executive Reporting & Collaboration: Regularly review critical projects with executive leadership and provide updates on progress. Work closely with leadership teams to ensure business goals are met through innovative service solutions. Qualifications: Education: Bachelor s degree or equivalent technical qualification. Experience: 10+ years of relevant experience in software development and AI solutions. Proficiency in Spring Boot, React, Python, and AI/ML techniques for data engineering and insights generation. 2+ years of experience in deploying AI models to production. Proven experience in technology leadership, including architecture design, technology selection, and full-stack implementation. Skills & Expertise: Strong problem-solving skills with the ability to manage multiple projects and meet deadlines in a fast-paced, dynamic environment. Experience identifying opportunities and facilitating cross-functional collaboration to improve digital experiences and streamline service processes. Experience in the telecom network domain is a plus. Demonstrated leadership experience, including managing diverse global teams and driving AI initiatives. Industry recognition, participation in standards/professional bodies, and patents/publications are beneficial. Desired Skills: Leadership in Global Teams: Previous leadership in a global setting is highly desirable. Telecom Network Domain Knowledge: At least 5 years of experience in the telecom network domain is preferred. Certifications & Recognitions: Industry certifications, patents, or published papers are an added advantage. What Verizon Offers: This role offers an exciting opportunity to shape the future of AI-powered service experiences within one of the top 20 Fortune 500 companies. You will be part of a collaborative, innovative environment that values continuous learning and growth. With Verizon, you can expect a work culture where your contributions truly matter, helping to drive both technological advancement and customer satisfaction. Where You ll Be Working: This is a hybrid role, offering a defined work location with the flexibility of working from home and assigned office days as determined by your manager. Qualification : Bachelors degree or equivalent technical qualification

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Position: Senior Data Engineer + AI Experience: 2 5 years Location: Jaipur Category: Careers / Data & AI About the Role We re seeking a dynamic Senior Data Engineer with a strong foundation in PySpark, Apache Spark, and Databricks, who is also enthusiastic about working with Generative AI and Agentic AI technologies. This is an opportunity to work at the intersection of data engineering, AI innovation, and business insights delivering impactful solutions for high-value clients. Key Responsibilities Design and develop scalable data pipelines for batch and real-time processing using PySpark, Spark, and Databricks. Enable AI-driven solutions, including Retrieval-Augmented Generation (RAG), embedding models, and LLM integration. Build and maintain BI dashboards and reports using Power BI, Tableau, or Looker. Perform in-depth data analysis to support data-driven strategies and insights. Architect and manage data warehouses and data lakehouse environments with Snowflake, PostgreSQL, etc. Support the integration and orchestration of LLM agent frameworks (LangChain, Haystack, CrewAI, etc.). Ensure pipeline performance, cost-efficiency, and monitoring in cloud platforms (Azure, AWS, or GCP). Collaborate across teams AI researchers, analysts, and business stakeholders to drive end-to-end solutions. Uphold best practices in data governance, metadata management, and compliance using tools like DataHub or Azure Purview. Required Skills & Experience Advanced skills in PySpark, Apache Spark, and Databricks. Proficient in SQL for data modeling and transformation. Hands-on experience with data visualization tools (Power BI, Tableau, Looker). Solid understanding of relational databases, data warehousing, and data lake architectures. Exposure to Generative AI, RAG pipelines, vector databases (FAISS, Pinecone, ChromaDB). Familiarity with Agentic AI tools such as LangChain, Haystack, CrewAI. Cloud experience with Azure, AWS, or Google Cloud. Strong communication and problem-solving skills with the ability to translate business needs into data solutions. Preferred Qualifications Experience with Databricks-native tools: MLflow, Delta Live Tables. Knowledge of prompt engineering, LLM deployment, and orchestration. Familiarity with CI/CD, Docker, Git, and DevOps practices. Understanding of Responsible AI, privacy regulations, and data ethics. Background in consulting, enterprise AI/ML, or product development. This role is ideal for engineers passionate about building robust data systems while exploring the potential of AI in real-world use cases. Apply Now to join a team where data meets intelligence.

Job Overview: We are looking for a result-oriented Collection Officer to join our team. The ideal candidate will have previous experience in the collections process, particularly in handling overdue payments and managing financial information. This position requires excellent communication skills, a critical listening ability, and a persuasive approach to ensure timely payments and maintain customer relationships. Responsibilities: Debt Collection: Follow up on overdue payment cases, ensuring timely collection and resolution of outstanding payments. Case Management: Review and update allocated cases regularly, ensuring accurate documentation and progress toward payment resolution. SOP Compliance: Follow standard operating procedures (SOPs) set by the company to ensure adherence to best practices and policies in collections. Client Interaction: Negotiate and communicate effectively with clients to resolve payment issues and handle any inquiries. Multitasking: Manage multiple tasks efficiently, prioritizing to meet deadlines and achieve monthly payment resolution targets. Escalation Management: Escalate complex issues when necessary to ensure timely resolution and proper handling of challenging cases. Requirements: Experience: Minimum of 2 years experience as a Collection Officer or in a similar role, preferably in the financial or healthcare sector. Negotiation Skills: Strong ability to negotiate with clients, resolve conflicts, and secure payments while maintaining professionalism. Communication Skills: Excellent verbal and written communication skills, with the ability to speak persuasively and listen actively. Attention to Detail: Strong organizational skills with attention to detail and accurate record-keeping. Time Management: Ability to prioritize tasks effectively to meet targets and deadlines. Preferred Skills: Experience in US collections or healthcare collections (if applicable). Familiarity with debt collection regulations and best practices. What We Offer: Competitive salary and performance-based incentives. A dynamic work environment with growth opportunities. If you're a driven individual with a proven track record in collections, apply today to join our team!

Senior Software Engineer (Backend) Location: Bengaluru Hiring is still rooted in outdated processes manual screening, unconscious bias, long feedback cycles, and excessive administrative overhead. Organizations spend more time managing hiring than discovering real talent. At Talview, we re changing that with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy The world s first AI Proctoring Agent. Ivy A conversational AI Interviewer transforming first-round screenings. Our impact: 10M+ assessments delivered across 120+ countries. The Role We are looking for a Senior Software Engineer (Backend) to build high-performance systems. You will work across Talview s backend ecosystem including PostgreSQL, Redis, AWS Lambda, GraphQL, Hasura, Temporal, and microservices to deliver secure, reliable, and globally scalable solutions. What You ll Do Design and operate scalable microservices supporting millions of assessments. Monitor and optimize system performance and efficiency. Own backend services end-to-end from development to maintenance. Collaborate with Frontend, QA, Product, and Customer Success teams. Solve engineering challenges directly impacting platform stability. You Might Be a Fit If You Have Required Qualifications: 4 6 years of backend engineering experience, primarily with Node.js. Deep understanding of OOP, design patterns, and SOLID principles. Experience with unit, integration, and functional testing. Strong knowledge of distributed systems and SQL (PostgreSQL). Working knowledge of Docker, Kubernetes, and microservices. Familiarity with: Time-series & Messaging: InfluxDB, Prometheus, Kafka, RabbitMQ, SQS. Caching & Frameworks: Redis, Hasura, Apollo. Cloud: AWS S3, Azure Blob. Bonus Points: Experience in SaaS or high-scale product environments. Hands-on experience with AI-assisted coding tools (Cursor, Windsurf, etc.). Understanding of Agile/Scrum methodologies. Our Culture: The 5Cs We re driven by Collaboration, Commitment, Credence, Customer-centricity, and Candor. We work together, ship quality, and communicate openly. What You Get Competitive compensation and best-in-class hardware. Flexibility: 5-day work week and flexible hours. Growth: Accelerated career paths in a fast-scaling organization. Perks: Stocked pantry, monthly lunches, and annual offsites.

Technical Manager Location: Bengaluru Hiring is still weighed down by outdated processes manual screening, unconscious bias, and heavy administrative overhead. Talview is changing that with GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. We help organizations focus on what truly matters: finding exceptional people. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer transforming first-round screenings. Impact: 10M+ assessments delivered across 120+ countries for global enterprises. The Role We re looking for a Technical Manager who thrives at the intersection of technical depth, architectural ownership, and people leadership. You will lead high-performing engineering teams, guide complex architectural decisions, and partner with product leadership to deliver enterprise-grade, AI-driven products. What You ll Do Lead & Mentor: Guide frontend, backend, and QA engineers to deliver high-impact features. Architectural Evolution: Ensure performance, scalability, security, and resilience across platforms. Product Strategy: Partner with Product and Design to translate business needs into technical roadmaps. Engineering Excellence: Set standards for code quality, testing, CI/CD, and observability. Talent Development: Conduct 1:1s, provide feedback, and coach engineers through career progression. Requirements Experience: 8+ years in software development with 2+ years in engineering leadership. Tech Stack: Strong full-stack background in JavaScript/TypeScript, React, Node.js, Java, or Python. Cloud & API: Hands-on experience with AWS, Azure, or GCP and REST/GraphQL APIs. Architecture: Deep understanding of microservices, system design, and distributed systems. Databases: Proficiency in SQL and NoSQL environments. Bonus Points Experience building and scaling SaaS products. Practical understanding of AI/ML concepts and applications. Experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Our Culture: The 5Cs We are driven by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We ship quality, trust each other, and communicate openly. What You Get Competitive compensation and best-in-class hardware/software. Work-Life Balance: 5-day work week with flexibility. Perks: Fully stocked pantry, gourmet coffee, monthly team lunches, and annual offsites. Growth: Accelerated career growth in a fast-scaling product organization.

Engineering Manager Location: Bengaluru Hiring is still shaped by outdated processes manual screening, unconscious bias, and delayed feedback. Talview is transforming this with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer delivering unbiased first-round assessments. Impact: 10M+ assessments delivered across 120+ countries. The Role We re looking for an Engineering Manager to lead high-performing teams, drive architectural excellence, and deliver scalable products globally. You ll guide engineers across backend, frontend, QA, and DevOps, while partnering closely with Product and Design to drive meaningful outcomes. What You ll Do Leadership: Lead, mentor, and grow cross-functional engineering teams. Architecture: Own architecture and system design for cloud-native, distributed systems. Excellence: Champion code reviews, testing, automation, and security practices. Operations: Strengthen engineering processes including CI/CD, observability, and monitoring. Delivery: Own delivery outcomes, sprint planning, and team performance. People: Conduct 1:1s, performance reviews, and career development planning. You Might Be a Fit If You Have Required Qualifications: 6+ years of overall engineering experience; 5+ years in backend (Node.js, Go, or Python). 2+ years with Docker, Kubernetes, and public cloud platforms (AWS, GCP, or Azure). 2+ years in Agile delivery environments (Scrum, Squads, or Chapters). 1+ year experience managing a team of 4+ engineers. Deep understanding of cloud monitoring, deployments, and cost optimization. Bonus Points For: Building SaaS or high-scale distributed systems. Experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Strong system design and architectural fundamentals. Our Culture: The 5Cs We are guided by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We work together, ship quality, and communicate openly. What You Get Competitive compensation and best-in-class hardware. 5-day work week with flexibility. Monthly team lunches and annual offsites. Accelerated growth in a fast-scaling product organization.

Associate Staff Frontend Engineer Location: Bengaluru Hiring is still constrained by outdated processes manual screening, unconscious bias, and heavy administrative work. Talview is changing that with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer delivering unbiased first-round assessments. Impact: 10M+ assessments delivered across 120+ countries. The Role We re looking for an Associate Staff Frontend Engineer who combines deep technical expertise with frontend leadership. You ll shape frontend architecture, raise engineering standards, and drive long-term technical strategy. This role is ideal for Senior ICs who enjoy ownership and influence without stepping into people management. What You ll Do Architecture & Strategy: Own frontend architecture and influence long-term technical direction. Design Systems: Evolve UI foundations, accessibility standards, and shared component libraries. Technical Leadership: Review critical PRs, unblock teams, and mentor engineers across multiple squads. Optimization: Solve challenges in performance, state management, and cross-service integrations. Collaboration: Partner with Product, Design, and Backend teams to deliver end-to-end solutions. Excellence: Drive standards across testing, observability, and CI/CD pipelines. You Might Be a Fit If You Have Required Qualifications: 5+ years of professional experience building modern frontend applications. Deep expertise in JavaScript/TypeScript and frameworks such as React. Strong understanding of web performance, security, and accessibility. Experience delivering complex features within large, shared codebases. Proven track record of mentoring engineers and improving frontend practices. Bonus Points For: Experience with micro-frontend architectures or design systems. Hands-on experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Prior Staff-level responsibilities or cross-team technical ownership. Our Culture: The 5Cs We are guided by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We work together, ship quality, and stay obsessed with users. What You Get Competitive compensation and best-in-class hardware/software. Flexibility: 5-day work week with flexible hours. Engagement: Monthly team lunches, annual offsites, and a sense of belonging. Career Growth: Accelerated path toward Staff / Principal Engineer roles.

Senior Software Engineer (Frontend) Location: Bengaluru Hiring is still trapped in the past: manual screening, unconscious bias, and administrative overload. Talview is changing that with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent, scalable exam monitoring. Ivy: A conversational AI Interviewer enabling unbiased first-round assessments. Impact: 10M+ assessments delivered across 120+ countries for global enterprises. The Role We re seeking a Senior Frontend Engineer passionate about building fast, intuitive, and elegant user experiences. You will lead frontend initiatives, architect high-performance UI systems, and elevate engineering standards across the organization. This is ideal for engineers who thrive on technical leadership and solving complex UX challenges. What You ll Actually Do Lead & Mentor: Guide engineers, drive execution, and ensure top-tier UI quality. Architect Interfaces: Build scalable, high-performance, and accessible applications. Collaborate Deeply: Partner with Product, Design, and Backend teams to shape workflows. Performance & Accessibility: Optimize rendering and responsiveness while enforcing WCAG and ARIA guidelines. Engineering Standards: Maintain code quality through reviews, best practices, and improved CI/CD pipelines. You Might Be a Fit If... Required Qualifications: 4 6 years building modern frontend applications. Expert-level HTML, CSS, and JavaScript knowledge. Strong experience with React, React Hooks, Jest, and React Testing Library. Deep understanding of accessibility standards (WCAG, ARIA). Experience with Git, CI/CD pipelines, and modern build tools. Proven ability in mentoring or leading other engineers. Bonus Points For: Experience with Frontend performance optimization. Knowledge of Micro-frontend architecture or Design Systems. Hands-on experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Our Culture: The 5Cs We live by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We work together, ship quality, and keep it real. What You Get Competitive compensation and the best hardware/software tools. Work-Life Balance: 5-day work week with flexibility. Perks: Fully stocked pantry, monthly team lunches, and annual offsites. Growth: Strong career acceleration in a fast-growing product company.

Senior Test Automation Engineer Experience: 3 5 Years | Location: Bangalore | Employment Type: Full-Time About SecPod SecPod (Security Podium) is a global cybersecurity company that focuses on preventive cybersecurity solutions. Their SanerNow Platform unifies vulnerability management, patching, compliance, and threat detection into a single agent and dashboard. Role Summary We are seeking a highly skilled Senior Test Automation Engineer to lead and drive automation initiatives across SecPod s platforms. This role involves owning the end-to-end automation strategy, building scalable frameworks, and ensuring the delivery of high-quality, secure software. Key Responsibilities Solution Design: Own the design, development, and maintenance of automated testing solutions and scalable test cases. Framework Enhancement: Build and maintain frameworks for Web, Desktop, and REST APIs. Strategy & Best Practices: Define automation strategies, test design techniques, and optimize test execution efficiency. Regression Expansion: Continuously evaluate and expand regression suites for new features. Technical Collaboration: Work closely with Architects and Development Leads to ensure top-tier deliverables. Required Qualifications & Technical Skills Experience: 3 5 years of hands-on experience in test automation. Framework Development: Strong experience designing frameworks for applications built using Java, JavaScript, C, and C++. Programming: Proficiency in Java or Python. SDLC/STLC: Deep understanding of the Software Testing Life Cycle and software engineering principles. DevOps & CI/CD: Practical experience with Jenkins or Bamboo and CI/CD pipeline implementation. Technical Breadth: Knowledge of HTTP, REST, and database concepts across Linux and Windows environments. Domain Knowledge: Experience in the cybersecurity domain is a strong advantage. Non-Technical Skills Agile Mindset: Ability to adapt quickly in a fast-paced environment. Analytical Thinking: Excellent troubleshooting, debugging, and research-oriented problem-solving skills. Communication: Strong collaboration and verbal/written communication skills. Education: Bachelor s or Master s degree (BE / MCA / M.Tech). Qualification : Bachelors or Masters degree (BE / MCA / M.Tech)

AI Agent Engineer Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. We enable enterprises to deploy AI agents that automate customer interactions, delivering natural conversations with predictable outcomes. Our platform combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. We also empower teams to guide and augment human agents with AI copilots, while analyzing 100% of interactions for insights, coaching, and quality management. Leading companies like DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all channels. We re looking for an AI Agent Engineer to take the lead in building and deploying enterprise-grade Voice, Chat AI agents, and AI Copilot solutions. This role is hands-on, customer-facing, and crucial for bringing AI solutions to life from design and integration to deployment and optimization. As an AI Agent Engineer, you'll **own the end-to-end lifecycle of AI agents**: from building and integrating them to testing, deploying, and tuning performance to meet client requirements. What You ll Be Doing: AI Agent Development & Deployment: Take full ownership of building and deploying AI agents, including designing prompts, workflows, integrations, telephony setup, and evaluation forms. Client Engagement & Demos: Lead weekly client demos, showcase progress, gather feedback, and act as the primary technical contact once the solution is defined. Systems Integration: Configure and integrate APIs, handle data mappings, manage authentication, error handling, and connect AI agents to CRMs, databases, or knowledge systems. Telephony Integration: Set up and optimize SIP/CCaaS/PSTN routing, configure fallbacks, pass metadata, and troubleshoot call quality issues. Optimization & Iteration: Continuously monitor agent performance, refine prompts, conduct iterative tests, and ensure agents meet automation and containment targets. Strategic Consultation: Translate customer requirements into actionable solutions, while working consultatively to unblock challenges related to security, connectivity, or knowledge ingestion. Collaboration with Engineering: Work alongside the product and engineering teams for deeper technical fixes and platform improvements, while leading client delivery independently. What You ll Bring to the Role: 3+ years of experience in conversational AI, ML engineering, or system integration, with hands-on delivery of AI/LLM-based solutions. Strong expertise in prompt engineering, workflow building, API integration, and telephony systems (SIP, Twilio, Amazon Connect, etc.). Familiarity with Large Language Models (GPT, Claude, Gemini) and orchestration frameworks like LangChain and LlamaIndex. Solid ML knowledge in areas such as embeddings, retrieval-augmented generation (RAG), evaluation frameworks, and fine-tuning models for optimal performance. Proficiency in programming languages such as Python, JavaScript, or similar. Customer-facing experience, with the ability to lead deep technical discussions and conduct weekly project demos. A strong problem-solving mindset, with the ability to find workarounds, unblock integrations, and adapt to unique customer ecosystems. Bachelor s degree in Computer Science, Engineering, or a related technical field. Experience with Integration Platform-as-a-Service (iPaaS) providers such as n8n, Zapier, or similar, and a strong understanding of API integrations and data flow management. Extensive hands-on experience with telephony integrations, including protocols like SIP, PSTN, and other telephony technologies. Perks & Benefits: Medical Insurance: Comprehensive medical coverage and free online doctor consultations. Generous Leave Policies: Annual privilege and sick leave (as per Karnataka S&E Act), national and festive holidays, plus parental leave. Learning & Development Fund: Support for continuous learning and professional development. Fun Team Culture: Regular fun events to foster a collaborative and engaging work environment. Flexible Benefit Plans: Tax-saving benefits (meal cards, PF, etc.) and other flexible benefit options. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Platform Admin NextGen SIEM Location: Bangalore (Onsite) About ColorTokens At ColorTokens, we re all about helping businesses stay secure and keep running, no matter what cyber chaos hits. Our game-changing Xshield platform stops ransomware and malware from spreading sideways, so companies can keep their critical stuff safe and business uninterrupted. We bring insane visibility into traffic flows between workloads, IoT devices, users basically everything to create super tight security zones that isolate threats fast. We re a Forrester Wave Leader (Q3 2024) for microsegmentation and protect global giants from costly cyber disruptions. Our Culture We love self-starters who bring energy, curiosity, and big ideas. You ll get to own projects, collaborate with passionate teammates, and work on security that actually protects real people from hospitals to cities to entire nations. What You ll Do The Role You ll run and manage our NextGen SIEM platform think Splunk, Sentinel, Exabeam, Stellar Cyber, or similar making sure it s up-to-date, humming smoothly, and packed with the right alerts. Admin & Ops: Install, configure, patch, and keep the SIEM platform running 24/7. Log Boss: Bring in new log sources, troubleshoot ingestion issues, and ensure data is clean and compliant. Rule Maker: Build and tweak detection rules and alerts to catch real threats while cutting down false alarms. Integrate & Automate: Connect SIEM with other security tools and automate incident workflows. Lock It Down: Manage user access, keep the platform secure, and nail compliance requirements. Team Player: Work closely with SOC analysts, threat hunters, and engineers to level up detection and response. Support & Train: Help users get the most from the platform and be the go-to expert when incidents hit. Optimize & Report: Track performance, fix bottlenecks, and share insights to keep the platform sharp. What You Bring Your Skills & Experience 8+ years managing SIEM platforms, especially NextGen ones like Splunk, Sentinel, or Exabeam. Expert in log management, rule creation, and onboarding data from all sorts of sources. Solid scripting skills (Python, PowerShell) to automate and customize workflows. Deep knowledge of log formats (Syslog, JSON, XML), querying languages (KQL, SPL, AQL), and data pipelines. Experience integrating SIEM with EDR, SOAR, NDR, and threat intel platforms. Familiar with security frameworks like MITRE ATT&CK, NIST, or CIS. Bonus points if you know cloud security (AWS, Azure, GCP), machine learning in SIEM, or SOAR tools like Cortex XSOAR or Phantom. Your Credentials Bachelor s degree in Computer Science, InfoSec, or related field (or equivalent experience). Relevant certifications like Splunk Certified Admin, Microsoft Security Operations Analyst, QRadar cert, or CISSP are a major plus. What Success Looks Like Keep SIEM uptime near 100%. Smoothly onboard new log sources and build killer detection use cases. Reduce noise fewer false positives, sharper alerts. Fast, effective fixes when platform issues pop up. Align SIEM capabilities tightly with security and business goals. Qualification : Bachelors degree in Computer Science, InfoSec, or related field (or equivalent experience).

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.