AIX Performance Monitoring Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Associate / Manager / Senior Manager Operations Location: Mumbai | Qualification: BCom / MCom from a reputed College/University | Experience: 2 4 years preferred Job Overview We are looking for a detail-oriented and proactive professional to join our Operations Department. The role involves managing day-to-day operational activities, coordinating with cross-functional teams, ensuring compliance, and maintaining accurate records. The candidate will handle various financial and transactional operations while adhering to regulatory guidelines. Key Responsibilities Transaction Monitoring: Prepare and maintain a synopsis for transactions and monitor each transaction event closely. Cross-Functional Coordination: Collaborate with Legal, Compliance, and Accounts teams for execution, compliance, and fee recovery. Regulatory Compliance: Monitor interest payments and follow up with clients/authorities per SEBI guidelines. ERP & Data Management: Perform ERP data entry, including document uploads, payment schedules, and execution entries. Asset & Document Control: Manage pledging/unpledging of shares, monitor fund transfers, and maintain document custody. Reporting & Documentation: Perform CERSAI site entries and manage Annexure A documentation. Customer Service: Maintain Turnaround Time (TAT) for customer requests and follow up for required data like BENPOS, QCR, and HLY. Skills & Competencies Technical Knowledge: Proficiency in ERP systems, financial transactions, and regulatory compliance. Coordination: Strong communication skills to manage multiple priorities and cross-functional stakeholders. Organization: High attention to detail with the ability to work under tight deadlines. Proactive Approach: Capable of handling day-to-day tasks with minimal supervision. Qualification : BCom / MCom from a reputed College/University

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.

Position Title: Regional Manager Collections Location: Mumbai Overview: We are seeking an experienced and performance-driven Regional Manager Collections to oversee and manage collections for 90+ DPD (Days Past Due) / NPA accounts. The ideal candidate will lead a team of field officers, team leaders, and tele-callers, ensuring collection targets are consistently met, recovery rates are improved, and operational processes are optimized. This role demands strong leadership, a deep understanding of NPA collections, and the ability to execute high-impact recovery strategies. Key Responsibilities: Manage and monitor collections for 90+ DPD accounts, ensuring monthly recovery targets are achieved Develop and implement field follow-up strategies and review logic to maximize recovery efficiency Conduct tracing and skip-tracing for unreachable or unresponsive customers Engage directly with delinquent borrowers to negotiate repayment and improve recovery on assigned portfolios Lead and motivate a team comprising team leaders, tele-callers, and field officers (FOS) across vendor locations Allocate cases efficiently based on geography, vintage, and risk profile Track collection performance through daily reports, dashboards, and regular team reviews Identify underperforming areas and implement corrective actions to improve recovery efficiency Design and roll out collections improvement initiatives based on market trends and competitor analysis Ensure compliance with regulatory guidelines and company policies related to collections Meet departmental goals on a daily, weekly, and monthly basis Requirements & Qualifications: Graduate or Postgraduate from a recognized institute Minimum 5+ years of experience as a Recovery/Collections Manager in a Bank or NBFC, with specialization in 90+ DPD/NPA collections Deep understanding of retail loan products such as Personal Loans, Solar Loans, Education Loans, Home Decor Financing, Healthcare Financing, etc. Hands-on experience with collections management tools, CRM systems, and MIS reporting Strong analytical, problem-solving, and decision-making skills Ability to work under pressure and meet aggressive targets Proven leadership abilities, strategic thinking, and people management experience Strong communication and negotiation skills Qualification : Graduate or Postgraduate from a recognized institute

Position: Deputy Manager Business Planning Employment Type: Full-Time Department: Finance Team Location: Mumbai About TimesPro TimesPro, the award-winning Higher EdTech initiative from the Times of India Group, is committed to revolutionizing professional education in India. Established in 2013, we deliver Education 4.0 an approach that is learner-centric, industry-relevant, role-specific, and technology-enabled. We offer a broad range of programs: Early Career Programs in BFSI, e-commerce, and technology Executive Education in collaboration with top national and global institutions Enterprise Learning Solutions for organizational development Role Overview We are seeking a detail-oriented and analytical Deputy Manager Business Planning to join our Finance team. This role plays a critical part in financial planning, performance analysis, cost management, and supporting strategic decision-making. You will work closely with cross-functional teams to drive financial insight and business alignment. Key Responsibilities MIS Reporting Prepare and present monthly, quarterly, and annual MIS reports, dashboards, and KPIs Deliver actionable insights and financial commentary Ensure timely and accurate reporting to stakeholders Financial Modeling & Business Case Analysis Build robust financial models for new business lines and long-range planning Conduct feasibility studies, ROI evaluations, and scenario planning Partner with business teams to assess commercial viability Cost & Responsibility Accounting Implement and maintain cost tracking systems Analyze cost structures by product, service line, and function Drive responsibility accounting to evaluate departmental efficiency Variance Analysis Analyze monthly actuals vs. budget/forecast Investigate deviations and recommend corrective measures Cash Flow & Fund Flow Management Monitor daily cash positions and forecast fund requirements Coordinate with treasury to optimize working capital and liquidity Budgeting & Business Planning Lead annual budget preparation and quarterly forecasting Align planning with organizational goals and market conditions Drive long-term financial and strategic planning initiatives Competitive & Market Intelligence Analyze competitor P&Ls and benchmark financial performance Provide insights on market trends to support strategic decisions Benchmarking & Best Practices Compare internal performance against industry benchmarks Recommend improvements to financial planning and analysis processes Key Requirements Skills & Tools Strong analytical and problem-solving capabilities Advanced Excel and financial modeling skills Proficiency in data visualization tools (e.g., Power BI, Tableau) Knowledge of SAP and financial accounting standards Excellent communication and stakeholder engagement skills Qualifications CA / CMA / MBA (Finance) or equivalent 2 5 years of experience in FP&A, business planning, cost accounting, or related functions This role offers an excellent opportunity to contribute to the financial backbone of a fast-growing EdTech organization, with exposure to strategic planning and cross-functional collaboration. Qualification : CA / CMA / MBA (Finance) or equivalent

Position Title: Senior Territory Manager / Deputy Regional Manager Location: Mumbai Reports To: General Manager Experience Required: 10 to 15 years of relevant experience in sales, with a strong background in analytical and laboratory instruments. Educational Qualifications: Minimum: Diploma in Electronics, Chemical, or Instrumentation Engineering Preferred: B.Sc. / M.Sc. in Chemistry, Biology, or Physics OR Graduate / Diploma in Electronics, Chemical, or Instrumentation Engineering Role Summary: The Sr. Territory Manager / Dy. Regional Manager will be responsible for driving sales and business development for the company s full range of analytical and laboratory instruments. The role involves both individual contributions and managing a sales team within the assigned region. Key Responsibilities: Lead sales initiatives for analytical and laboratory instruments in the designated territory Generate new business opportunities through customer visits and market exploration Manage and update sales funnel and activities using CRM tools Conduct technical presentations and product demonstrations Drive commercial negotiations and close sales deals Consistently achieve or exceed defined sales targets Build and maintain strong relationships with customers and key stakeholders Ensure high levels of customer satisfaction through effective internal coordination with service and support teams Provide guidance and support to team members and ensure team performance aligns with regional goals Key Competencies and Skills: Minimum 5 years of experience in selling analytical instruments Proven ability to lead and manage a sales team (2 3 years of team management experience required) Strong understanding of Molecular Spectroscopy, Elemental Analysis, Gas Chromatography, and Thermal Analyzers (preferred) Excellent verbal and written communication skills in English Proficient in MS Office (Word, Excel, PowerPoint, Outlook) Goal-oriented, self-motivated, and capable of working independently Willingness to travel extensively within the assigned territory Qualification : Diploma in Electronics, Chemical, or Instrumentation Engineering

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Job Title: Operations Executive Direct Business Location: Mumbai, Maharashtra, India Experience: 0 2 Years (Freshers welcome) Designation: Operations Executive Job Summary: We are seeking a detail-oriented and proactive Operations Executive to support our Direct Advertising and Content Syndication business. This role will focus on managing campaign execution, content delivery, performance reporting, and operational coordination across teams. Ideal candidates will have strong organizational and analytical skills, a solid grasp of digital media processes, and a passion for operational excellence. Key Responsibilities: Content & CMS Management: Oversee the Content Management System (CMS) for direct business operations including ad placements, sponsored content, and special initiatives. Ensure timely and accurate campaign execution, adhering to client specifications and internal deadlines. Troubleshoot CMS-related issues and maintain operational integrity. Reporting & Data Analysis: Generate and maintain reports on campaign performance: impressions, clicks, conversions, content engagement, etc. Use Excel and data tools to analyze trends and deliver actionable insights. Prepare weekly/monthly performance summaries for internal teams and external clients. Conduct market and competitor analysis to inform strategic decisions. Syndication Management: Manage operations related to content syndication agreements, including content distribution, tracking, and reporting. Coordinate with syndication partners to ensure contract compliance and smooth operations. Billing & Campaign Booking: Oversee booking and billing processes for direct advertising campaigns. Collaborate with finance and sales teams to ensure timely and accurate invoicing. Reconcile discrepancies and assist in accounts receivable management. Cross-Functional Coordination: Act as the key operational liaison between sales, content, editorial, tech, and finance teams. Communicate campaign statuses, deliverables, and performance updates to clients and stakeholders. Coordinate with external vendors or partners when required. Process Optimization: Identify and implement improvements in existing operational workflows. Create and maintain Standard Operating Procedures (SOPs) and documentation for repeatable tasks and best practices. Qualifications: Bachelor s degree in Business Administration, Marketing, Communications, or a related field. 0 2 years of experience in operations, ad ops, or campaign management within digital or media environments. Proficiency in Microsoft Excel for reporting, data visualization, and dashboards. Familiarity with CMS platforms (e.g., WordPress, Drupal, or custom CMS tools). Understanding of digital advertising ecosystems and sales processes. Strong communication, coordination, and organizational skills. Ability to work independently, manage multiple tasks, and meet tight deadlines. Preferred Qualifications (Good to Have): Experience with CRM tools like Salesforce. Familiarity with Google Analytics and web analytics platforms. Basic understanding of SEO, digital marketing, or compliance within media. Skills Tags: Operations Management | Excel | Content Syndication | CMS | Digital Media | Campaign Execution | Reporting | Billing | Client Coordination | Backend Operations | Ad Operations Qualification : Bachelors degree in Business Administration, Marketing, Communications, or a related field

Position: Assistant Floor Manager / Floor Manager Locations: Mumbai, Bangalore, Lucknow, Delhi, Pune India Job Overview: We are looking for a dynamic and experienced Floor Manager to lead our in-store operations, drive sales performance, and ensure a seamless customer experience. The ideal candidate will have a strong background in retail management, a passion for customer service, and the ability to lead, mentor, and inspire a high-performing team. Key Responsibilities: Deliver exceptional customer service to drive satisfaction and loyalty Lead and motivate the sales team to meet or exceed sales targets through training, coaching, and performance management Develop and implement strategies to increase footfall, attract new customers, and boost profitability Oversee recruitment, training, and onboarding of new team members Address and resolve customer complaints and concerns with professionalism Ensure full compliance with health, safety, and store operational standards Plan and manage promotional campaigns and in-store visual merchandising Prepare detailed sales reports, analyze customer buying trends, and track store performance Handle store administration, including budgeting, financial reporting, and cash handling Monitor inventory levels and coordinate timely replenishment of stock Requirements: High school diploma required; a Bachelor's degree in Business Administration or a related field is preferred Minimum 7 years of experience in a retail environment, including prior leadership roles Proven ability to manage staff, improve store operations, and deliver strong sales results In-depth understanding of retail business operations and customer service best practices Strong leadership, problem-solving, and organizational skills Excellent interpersonal and communication abilities Willingness to work flexible hours, including weekends and holidays

Job Title: Senior Project Lead Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company delivering Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has become a market leader, serving over 550+ societies and commercial communities with end-to-end solutions that ensure smooth, sustainable operations. Our philosophy, Let the experts do the work, reflects our commitment to providing the best community living and working experiences through innovation and expertise. Role Overview As the Senior Project Lead, you will be responsible for overseeing end-to-end operations of assigned projects, managing a team of 40 50 professionals including Deputy and Assistant Project Leads, Finance Leaders, Accountants, Tax Professionals, and Compliance Officers. You will ensure milestone delivery, resource allocation, regulatory compliance, and financial management, while driving cost optimization and client satisfaction. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) OR Post Graduation/Graduation in Accounts or Finance with 7+ years of relevant experience OR Semi-qualified Chartered Accountant (IPCC/Intermediate cleared) with 5+ years experience OR GDCA certified/trained with 5+ years experience Qualification may be relaxed for candidates with 3+ years of Co-operative/Society accounting/compliance experience Key Responsibilities Team & Project Leadership Lead and manage a large team including Deputy and Assistant Project Leads and various finance and compliance specialists. Allocate resources and oversee milestone deliveries and client collections. Manage client relationships and handle escalations effectively. Financial Compliance & Accounting Ensure all accounting activities and internal audits comply with GAAP. Recommend and implement cost-optimization strategies. Oversee preparation and review of financial statements (P&L, Balance Sheet, Cashflow). Prepare budgets, CAM workings, and conduct budget vs. actual variance analysis. Billing & Accounts Receivable Plan and publish regular billing dashboards. Resolve client billing queries in collaboration with project teams. Confirm billing issuance and communicate tariff changes after client approval. Taxation & Compliance Track monthly TDS, ensure timely filing and reconciliation. Manage GST return filing and reconciliation, and handle GST notices. Oversee income tax computations, advance tax planning, and timely filing of returns. Coordinate responses to tax department notices and assessments. Financial MIS & Reporting Publish weekly dashboards highlighting open items and performance metrics. Provide timely MIS reports and observation notes to clients. Other Responsibilities Maintain virtual client communication for urgent and critical matters. Lead with a modern, lead-by-example approach, applying strong analytical and decision-making skills. Required Skills & Experience Strong commercial acumen and entrepreneurial mindset. Experience managing business verticals independently, with P&L responsibility and senior management reporting. Deep understanding of cash flow management, bank reconciliation, bookkeeping, financial planning, risk management, and forecasting. Proficiency in accounting software and ERPs. Leadership qualities with strong analytical and problem-solving skills. Prior experience in client finance operations, society accounting, compliance, and operational modeling is advantageous. Zipgrid invites you to lead complex finance and compliance projects in a fast-growing PropTech environment, where your expertise will directly impact the future of community living and working experiences.

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Job Title: Financial Analyst Key Responsibilities: Prepare detailed reports and analysis, including management commentary Provide ad-hoc reporting support to the CFO and Management Team Assist in budgeting and forecasting processes Track Key Performance Indicators (KPIs), perform variance analysis, and conduct trend analysis Drive process improvements and automation initiatives Collaborate with cross-functional teams, including Operations, Strategy, and Practice Leaders, to gain insights into business drivers and provide actionable financial recommendations Support the decision-making process by delivering timely and relevant financial insights Required Skills and Qualifications: Proficiency in MS Excel is essential Experience with Business Intelligence (BI) tools is a plus Strong analytical and problem-solving abilities Excellent presentation skills Quick learner with a strong ability to adapt Strong communication skills and a collaborative team player

Job Title: Sales Team Leader Location :Mumbai Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success. Your Role and Responsibilities This group comprises professionals with diverse backgrounds in hardware maintenance, software, network architecture, and security. Our goal is to provide consistent support and execution across our portfolio and simple go-to-market engagement, maximising cross-selling in clients environments. Responsibilities The Engineer should have a AIX installation/Upgradation/Patch Management NIM based installation and administration. Hardware health checkup/Logs Collection System Monitoring/Performance Monitoring/data collection. Start/Stop, reboot OS as and when required. LVM, Filesystem and NFS Management. Storage Attachment and multi-pathing Configuration. User Administration. OS Hardening as per Client/Audit Security policy. Required Technical and Professional Expertise Total IT experience of 5 years and a minimum of 3 years experience on AIX system administration. Engineer should have a complete scope of AIX administration, as given below, rather than ticket based administration experience. Candidates on the L2 Category should have 4 years relevant experience. Candidates should have good verbal and written communication skills. Candidates should be willing to work on 24 7 and on-call support during critical issues. Candidates should have eagerness to learn new technologies and skills. Candidates should be hardworking with strong work ethics and discipline. Develop and maintain documentation about current environment setup, standard operating procedures, and best practices BCP activities and Support. PowerHA Installation/Configuration/Start/Stop/Administration LPAR Creation and Administration. VIO installation and configuration Resource Management and DLPAR operations. Trouble shooting any problem data collection. Raise and track Service Requests with IBM/OEM. Preferred Technical and Professional Expertise 3 Years regular Diploma from a recognized technical institution BCA/BSc IT/BSc Computer Science BE/BTech Graduation You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Qualification : BCA/BSc IT/BSc Computer Science

Introduction As a Service Delivery Specialist,youare the face of IBM for our customers.Your clients success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success. Your Role and Responsibilities This group comprises professionals with diverse backgrounds in hardware maintenance, software, network architecture, and security. Our goal is to provide consistent support and execution across our portfolio and simple go-to-market engagement, maximising cross-selling in clients environments. Responsibilities The Engineer should have a AIX installation/Upgradation/Patch Management NIM based installation and administration. Hardware health checkup/Logs Collection System Monitoring/Performance Monitoring/data collection. Start/Stop, reboot OS as and when required. LVM, Filesystem and NFS Management. Storage Attachment and multi-pathing Configuration. User Administration. OS Hardening as per Client/Audit Security policy. Required Technical and Professional Expertise Total IT experience of 5 years and a minimum of 3 years experience on AIX system administration. Engineer should have a complete scope of AIX administration, as given below, rather than ticket based administration experience. Candidates on the L2 Category should have 4 years relevant experience. Candidates should have good verbal and written communication skills. Candidates should be willing to work on 24 7 and on-call support during critical issues. Candidates should have eagerness to learn new technologies and skills. Candidates should be hardworking with strong work ethics and discipline. Develop and maintain documentation about current environment setup, standard operating procedures, and best practices BCP activities and Support. PowerHA Installation/Configuration/Start/Stop/Administration LPAR Creation and Administration. VIO installation and configuration Resource Management and DLPAR operations. Trouble shooting any problem data collection. Raise and track Service Requests with IBM/OEM. Preferred Technical and Professional Expertise 3 Years regular Diploma from a recognized technical institution BCA/BSc IT/BSc Computer Science BE/BTech Graduation You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Qualification : BCA/BSc IT/BSc Computer ScienceBE/BTech Graduation

Job Title: Associate Manager / Deputy Manager QA/QC (Quality Assurance & Control) Department: Construction Management Location: Mumbai Experience Required: 7 to 12 Years Education: BE / B.Tech in Civil Engineering or equivalent Working Languages: English, Hindi Employment Type: Full-Time Role Objective To lead and implement Quality Assurance and Quality Control (QA/QC) processes for civil engineering and construction activities, ensuring strict adherence to standards, codes, and specifications. The role involves conducting audits, overseeing inspections, resolving quality issues, and driving a culture of continuous improvement across the project lifecycle. Key Responsibilities Quality Management & Implementation Develop, implement, and maintain project-specific QA/QC procedures, ensuring alignment with company policies and industry standards. Ensure compliance with relevant IS codes, project specifications, and regulatory guidelines. Review and approve construction plans, materials, and methodologies to ensure quality conformance. Inspections & Testing Conduct regular site inspections, audits, and material testing to verify quality compliance. Perform and supervise tests on materials and completed work to confirm adherence to quality standards. Document non-conformities and lead the implementation of corrective and preventive actions. Collaboration & Coordination Collaborate with site engineers, project managers, consultants, and contractors to resolve quality-related issues and ensure seamless project delivery. Coordinate with regulatory bodies and clients to maintain compliance and ensure approvals. Reporting & Documentation Maintain accurate and updated records of all QA/QC activities, inspection reports, and audit findings. Prepare and present quality reports, highlighting key deviations, risks, and mitigation strategies. Ensure all quality documentation is up to date and aligned with Quality Management Systems (QMS). Training & Development Provide guidance and training to project teams on QA/QC protocols and best practices. Promote a strong quality-first culture and drive continuous improvement initiatives within the team. Skills & Competencies Expertise in QA/QC procedures, standards, and civil construction practices Strong understanding of material testing, site inspection, and documentation Effective leadership and team coordination abilities Strong analytical and problem-solving skills Excellent communication and reporting capabilities Qualification : BE / B.Tech in Civil Engineering or equivalent

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Deputy Project Lead-Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in leveraging technology to deliver Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, we have emerged as a leader servicing 550+ societies and communities, offering end-to-end solutions that ensure smooth, long-term operations. Our philosophy, Let the experts do the work, underscores our commitment to delivering the best community living and working experiences through over a decade of industry expertise. Role Overview As the Deputy Project Lead, you will oversee the comprehensive operations of assigned projects, managing a direct team of 15 20 members. You will lead specialized functions in Management, Finance, and Compliance, ensuring milestone deliveries, resource allocation, and adherence to accounting principles and regulatory standards. This role demands strong leadership, financial acumen, and hands-on operational expertise. Qualifications MBA or MMS (Finance) OR Post Graduate/Graduate in Accounts/Finance with 3+ years of relevant experience OR Semi-qualified Chartered Accountants (IPCC/Intermediate cleared) with 3+ years experience OR GDCA certified/trained with 3+ years experience Qualification may be relaxed for candidates with 2+ years in Co-operative/Society accounting/compliance Key Responsibilities Team & Project Management Lead and manage a team of Finance Leaders, Accountants, Tax Professionals, and Compliance Officers. Allocate resources effectively, monitor milestone progress, and ensure timely client collections. Financial Compliance & Accounting Oversee accounting activities and internal audits ensuring compliance with GAAP. Recommend cost-optimization and process improvement initiatives. Billing & Accounts Receivable Develop and publish Billing Dashboards regularly. Resolve client queries in coordination with project teams. Confirm billing issuance and communicate tariff changes. Bookkeeping & Client Relations Review accounts and journal entries. Manage client relationships independently. Publish Accounting Dashboards and reports. Taxation & Compliance Track Monthly TDS and ensure timely filing and reconciliation with accounting data. Coordinate responses to tax notices and manage communication with senior management. Support GST and Income Tax filing processes and validations. Prepare income computations, plan Advance Tax payments, and oversee timely tax return submissions. Financial MIS & Reporting Close financial statements including P&L, Balance Sheet, and Cashflow. Publish MIS dashboards and communicate reporting needs with clients. Monitor open items and ensure timely resolution. Other Responsibilities Maintain virtual client communication for urgent matters. Support cross-functional coordination to meet client and project requirements. Skills & Experience Strong understanding of cash flow management, bank reconciliation, and bookkeeping. Proficiency with accounting software/ERPs. Experience in financial planning, risk management, data analysis, and forecasting. Leadership mindset with a lead-by-example approach. Prior experience managing client finance operations and society compliance is advantageous. Zipgrid offers a dynamic environment to lead finance and compliance operations for impactful community projects. If you are ready to take charge and grow with us, we invite you to apply.

Job Summary: We are seeking an experienced Senior Manager/Manager for Tendering, Project Management & Vendor Management to lead strategic initiatives within the Consulting Business Unit in the electrical and energy management sector. The ideal candidate will have hands-on experience in managing project timelines, budgets, and scope while collaborating on consulting offer development, marketing coordination, and vendor relationship management. The role will involve 20-30% travel depending on client needs. Key Responsibilities: Tendering & Bid Management: Lead the end-to-end tendering process, including bid preparation, pricing strategies, and submission. Collaborate with cross-functional teams to develop competitive and compliant proposals for large-scale electrical and energy management projects. Support pre-sales activities, including responding to RFPs, creating proof-of-concept solutions, and addressing technical inquiries. Analyze RFPs/RFQs, identify risks, and develop strategies to enhance bid success rates and conduct presentations to showcase the portfolio. Vendor & Stakeholder Management: Build and manage relationships with vendors, suppliers, and subcontractors to ensure seamless project execution, improving efficiency and reliability. Negotiate contracts and agreements, ensuring cost optimization and quality compliance. Drive vendor evaluation, onboarding, and performance monitoring to maintain high standards and resolve execution delays or quality concerns. Set clear performance targets for vendors and ensure adherence to deadlines. Project Management: Define and manage project scope, budget, and timelines (Price, Process, Performance). Develop detailed project schedules and ensure adherence to key milestones. Monitor project execution, track KPIs such as budget adherence, resource utilization, and milestone completion. Conduct regular project review meetings with internal teams and vendors to address challenges and implement corrective actions. Ensure timely billing and invoicing, tracking project costs to maintain profitability. Identify project risks, develop mitigation strategies, and escalate issues as needed. Collaborate with cross-functional teams to ensure all project deliverables meet quality standards. Ensure projects are completed on time and within budget while meeting contractual obligations. Oversee timely project closure, ensuring documentation, client sign-offs, and final billing are completed without delays. Marketing Coordination: Collaborate with marketing teams to align tendering efforts with brand positioning and market strategies. Work closely with global consulting teams to develop value-added offers for clients. Ensure smooth project execution, tracking KPIs, and ensuring timely deliverables. Strategy & Business Development: Define and implement business growth strategies in the electrical and energy management sector. Conduct market research and competitor analysis to identify new opportunities and trends. Support leadership in developing long-term consulting and commercial strategies. Team Coordination & Problem-Solving: Meet regularly with engineering, operations, and procurement teams to identify execution challenges. Provide necessary support and resources to teams to ensure smooth project completion. Facilitate communication between internal teams and external stakeholders for seamless execution. Required Skills & Qualifications: 10-12 years of experience in tendering, vendor management, project management, and consulting offer development. Strong background in electrical and energy management industries. Experience working with global teams and international project coordination. Proficiency in tendering software, procurement tools, and ERP systems. Excellent negotiation, analytical, and leadership skills. Strong understanding of industry standards, regulations, and compliance requirements. Preferred Experience: Prior experience in companies like Schneider Electric, Siemens, ABB, GE, or similar. Knowledge of digital energy solutions, smart grids, and sustainable energy. This is a unique opportunity to contribute to strategic initiatives in the electrical and energy management sector and play a critical role in the tendering, project management, and vendor management process. Join us and be a key driver in shaping the future of energy solutions while collaborating with a dynamic global team.

Job Title: Sr. Procurement Manager, Logistics (Warehousing), Asia Location: India (Mumbai), Philippines (Manila), Indonesia (Jakarta), Thailand (Bangkok) ABOUT UNILEVER Unilever is a global company serving 3.4 billion people in over 190 countries with our products. We aim to make sustainable living commonplace and believe that doing business the right way drives superior performance. Our people are at the heart of everything we do, and we aim to create a better business and a better world. At Unilever, you ll work in an inclusive, collaborative, and flexible environment that empowers you to shape your career journey. ABOUT PROCUREMENT Procurement at Unilever manages over 30 billion in material and services spend globally with more than 60,000 suppliers. Our Procurement with Purpose vision aims to drive value through sustainable sourcing and competitive buying while responding to changing consumer needs. We are committed to making a positive impact on people and the planet by creating purpose-led partnerships and supplier-led innovation. PURPOSE OF THE JOB As part of Unilever s ambitious goals, this role is responsible for co-creating and executing Procurement Strategies for the Warehousing service portfolio across 12 key markets in Asia. The Sr. Procurement Manager will work closely with country leads to ensure that Unilever remains competitive while delivering world-class service, improving safety and sustainability, and building strong, purpose-led partnerships for warehousing services across the region. KEY ACCOUNTABILITIES Strategy Creation & Execution: Lead the development and implementation of warehousing sourcing strategies across the region, ensuring service excellence, competitive cost structures, and alignment with sustainability and safety goals. Market Requirement Understanding: Collaborate with market leads to understand business requirements, including cost, quality, safety, service levels, and sustainability, translating these into actionable sourcing specifications. Spend Analysis & Benchmarking: Analyze current spend and identify opportunities for cost optimization. Benchmark sourcing specifications, partner base, and cost against market standards. Sourcing Strategy Development: Co-create sourcing strategies to determine optimal suppliers, buying methods, and timelines, ensuring alignment with Unilever's business and sustainability objectives. Tool & Process Optimization: Introduce next-generation tools and processes to optimize sourcing practices and improve efficiency. Team Capability Building: Drive learning and development programs to build team expertise and capabilities. Performance Monitoring: Collaborate with internal teams (e.g., Procurement, Operations Excellence) to monitor performance and lead initiatives that drive continuous improvement. Inclusive Team Environment: Foster a collaborative and inclusive team culture to deliver high-impact results. KEY CONTACTS Internal Stakeholders: Unilever Logistics Procurement and Excellence Teams Unilever Finance Teams Unilever IT Teams External Stakeholders: Warehousing service suppliers TRAVEL Regional Travel: Approximately 20% of the year. SKILLS & COMPETENCIES The ideal candidate should possess the following skills: Analytical Skills: Ability to analyze complex data and drive decisions based on findings. Financial Analysis & Reporting: Proficiency in financial analysis and ability to report effectively. MS Office Proficiency: Expertise in MS Excel, Word, and PowerPoint. Interpersonal & Communication Skills: Strong communication skills to interact effectively with internal and external stakeholders. Language Skills: Fluency in spoken and written English, with proficiency in any Indian language considered an advantage. Procurement Skills (Preferred) Portfolio Strategy Development Negotiation Strategic Supplier Partnerships Digital Sourcing Platforms Knowledge EDUCATION & EXPERIENCE The candidate should have: Bachelor s degree with at least 10 years of experience in Procurement/Supply Chain Management, or Master s degree with specialization in Procurement/Supply Chain and at least 8 years of experience in the relevant field. Additionally, experience in Procurement/Operations of Warehousing Services is essential. DIVERSITY & INCLUSION STATEMENT Unilever is an Equal Opportunity Employer, committed to creating a diverse and inclusive workforce. We believe in offering equal consideration to all applicants, regardless of race, gender, sexual orientation, disability, or any other legally protected characteristic. We are dedicated to ensuring continuous development opportunities for employees of all backgrounds. This role presents an exciting opportunity to shape the future of warehousing procurement in a dynamic and rapidly evolving region. If you are ready to make an impact and drive sustainability, cost-effectiveness, and innovation, this role is for you! Qualification : Bachelors degree with at least 10 years of experience in Procurement/Supply Chain Management